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Toyota of Naperville

(9,202 reviews)
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 30 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 214-1877 (866) 214-1877
Used (855) 367-8395 (855) 367-8395
Service (855) 366-8372 (855) 366-8372

Reviews

(9,202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Naperville from DealerRater.

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Car Purchasing Experience

Thank You Harvey Nyien for Excellent help to Pam and I in purchasing a newer car. You were so very helpful in the Finance/Credit rating search process. Also You were very knowledgeable in the presentation of the vehicle to us and you were very proficient at getting the things done that we needed to drive home in a beautiful 2010 Prius. You were answered prayer to us. Thank You Harvey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Sales person Rating

We were very pleased with the speed and courtesy of the sales person, Harvey Nyien on our first visit at Toyota of Naperville. We rate his service a 5 with good reason, he earned it. Joe in the Finance dept also gets a 5 rating for his exemplary speed and accuracy in his job there also. We are luvin the car!! johnanpam s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional

I had a very good experience buying a car over there, very professional people and Jeff was amazing!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Unbeatable

One of the best experience we've ever had. Elizebeth was great, staying through the entire process with our Sienna purchase. I loved the place, professionalism and great stress free buying experience. would really recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best experience in over 3 decades of purchasing vehicles!

I want to give a big shout out to Samantha Cosylion and the entire team for the wonderful experience my son & I had purchasing his first "real" car after his college graduation. I've worked in the retail and customer service industry for 35 years and recognize and applaud Sam and team during our purchase of my son's Corolla. Sam was professional, a great listener, knowledgeable and created a "no pressure" atmosphere during our transaction. The rest of the team also conveyed the same atmosphere. Toyota products and services sell themselves and each member of the team clearly presented and answered questions regarding them and we never felt any pressure to make a purchase. The consumer can purchase a Toyota at many dealers and outlets. It's the people in those dealerships that make the difference. Sam and her team are a tremendous asset to Toyota of Naperville. We look forward to working with Sam and team for our future vehicles purchases. Thanks again Toyota of Napervlle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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No hassel!!

I have been looking for a used SUV, visited many dealers. Some ok some bad, but nothing like this dealership. The salesman(Dave) was an a pleasure to deal with. Great offer on my trade-in, great price on the purchased vehicle. Not only was Dave easy to deal with, but the team was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very good service

Mike beck was very helpful. Purchased new vehicle in a few hours with trade in. Have purchased 3 cars from mike beck. Service dept has always been professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great job

Great job, Scott and Janine! Best deal offered as compared to other local dealerships and CarMax. Love the customer lounge: good coffee, water, and comfortable places to relax!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

excellent costumer service as soon as we got in they offer water or coffer and when we started discussing what we're looking for kam zaidi made it really easy because we're very picky but he showed us options and he explained it very well.we had a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

new car purchase with trade in

Thoroughly professional staff, excellent selection of autos. Good prices on new and trade in value. Reasonable approach to negotiation and agreeable result Nice facility as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.