Matthews Import Center

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 3:00 PM

Matthews Import Center Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2018

At Matthews Import Center, home to Kia, Subaru, and over 100 Pre-Owned Vehicles in Vestal, NY, every new and used vehicle is priced with a low, bottom-line, upfront Matthews One Price.

...



No Haggling. No Hassle. No Games. Saving for your car is hard...buying it shouldn't be!

"Matthews Means More. Every Day. Every Way."

Service

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
314 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 24, 2019

    My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands that... we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn’t fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I’m happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn’t on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we’ve run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we’d gone through what I’d call a normal car buying process. This was so far removed from any experience we’ve had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you’re looking for a car, I’d recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 5, 2019

    My vehicle was involved in a MVA, and I chose Matthews Collision and Import Center to complete repairs. Matthews has received full insurance payment for... the cost of these repairs, but the repairs to the vehicle are incomplete/faulty. (The vehicle has required >5 follow up appointments for incomplete/faulty repairs since late January.) The vehicle is currently in need of a new heater/fan motor; parts available, but Matthews will not provide a follow up appointment to complete repairs. Efforts to contact the repair shop and management (by phone and in writing) have been ignored, to date.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Rebekah, Thank You your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to h...ear that you did not. Please contact Mike, our Service Director, at msavage@matthewsauto.com or at 607-729-6261 and we will do our best to make this better. We hope to hear from you soon.

  • April 30, 2018

    I have been a client of the Matthews Auto group for eighteen years. I have always been met with professional and courteous service on every level. I... was in the market for a new vehicle. After talking with Mike McNeal and Marvin Potter, I chose a 2018 Outback. I have never owned a vehicle that 'fit me' more than this one. I've always had a great experience at the Subaru store. They are family and treat you as such. Great people, ethical business practices and coffee, tea, soda or water. All with a smile and a hug Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 3, 2019

    Worst job I ever had done I can’t believe how bad they are at servicing a vehicle and how bad the customer service was you would be much better off taking... your vehicle to another place

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank You for taking the time to review Us James. Please call (607)729-6261 and ask for our Service Director Mike so we may resolve this issue immedi...ately. Thank You Again

  • 4.0 out of 5
    December 12, 2018

    The texting and emailing features were very useful for me. I am a busy person with very little time to “swing by” a dealer. The dealership worked with... me on trade in value for my current vehicle and has stayed in contact even though I did not purchase the day I was in.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2018

    Ashley was amazing and incredibly helpful! Made me feel welcome, was very knowledgeable, and made the process extremely easy! After having a bad experience... with the first car I bought from a different dealership I was nervous about doing it again but she made it a great experience, and I am so glad it was her I dealt with!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2018

    My experience buying a new Mazda from Ashley B. could not have been a more professional and pleasant one. No pressure at all during the process, and Ashley... was a real joy to work with!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 7, 2018

    Fantastic experience. Very professional. I highly recommend this dealer.I will go to this dealer in the future for any automotive needs.i will get my vehicle... serviced there when possible.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 31, 2018

    Great service.They really did go out of their way to get me the car I needed.I would recommend stopping by if your on the market for a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 5, 2017

    Brian Chadwick was our sales associate and he did a great job for us. He was patient, knowledgeable and guided us to the right vehicle. This was an enjoyable... process without the hype and games that other dealers play. We would highly recommend Brian and hope you will contact him. Our deal was excellent and our trade in was beyond our expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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