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West Herr Chevrolet of Hamburg

(272 reviews)

Reviews

(272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Joe worked with me finding the right vehicle at the price

Joe worked with me finding the right vehicle at the price range I stated to him Very satisfied with the transaction

Joe worked with me finding the right vehicle at the price

Joe worked with me finding the right vehicle at the price range I stated to him Very satisfied with the transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I have dealt with Mark since 2010 making this my 4th

I have dealt with Mark since 2010 making this my 4th vehicle purchased with him and West Herr. I have found both to be pleasurable to deal with.

I have dealt with Mark since 2010 making this my 4th

I have dealt with Mark since 2010 making this my 4th vehicle purchased with him and West Herr. I have found both to be pleasurable to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The only service center I will take any of my GM

The only service center I will take any of my GM vehicles. They have been great to me for the last 14 years

The only service center I will take any of my GM

The only service center I will take any of my GM vehicles. They have been great to me for the last 14 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ethan the tech who took care of me was very polite and

Ethan the tech who took care of me was very polite and helpful and explained everything I will definitely be returning to that dealership because of him

Ethan the tech who took care of me was very polite and

Ethan the tech who took care of me was very polite and helpful and explained everything I will definitely be returning to that dealership because of him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They didn’t still clean the bottom of my drip pan.

They didn’t still clean the bottom of my drip pan. I have oil in my garage that I had to clean up.

They didn’t still clean the bottom of my drip pan.

They didn’t still clean the bottom of my drip pan. I have oil in my garage that I had to clean up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are sorry to hear this was your experience with us, Paul. If you could please reach out to our Service Manager, Marc, we would like to look into this further for you. You can reach him at 716-202-3476. Thank you.

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Had a very welcoming and worry free car buying experience

Had a very welcoming and worry free car buying experience here. Very friendly staff. Shout out to Joe for taking care of us making car buying easy and hassle free!

Had a very welcoming and worry free car buying experience

Had a very welcoming and worry free car buying experience here. Very friendly staff. Shout out to Joe for taking care of us making car buying easy and hassle free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales person and management worked with me to get me into

Sales person and management worked with me to get me into the vehicle I wanted with the options I was looking for at a price I was comfortable with!!

Sales person and management worked with me to get me into

Sales person and management worked with me to get me into the vehicle I wanted with the options I was looking for at a price I was comfortable with!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shaun was Great He explained what they where going to do

Shaun was Great He explained what they where going to do with my car and set up appts for my other truck

Shaun was Great He explained what they where going to do

Shaun was Great He explained what they where going to do with my car and set up appts for my other truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tim did a great job.

Tim did a great job. He fit me in to their busy schedule and came in under estimate. Thank you.

Tim did a great job.

Tim did a great job. He fit me in to their busy schedule and came in under estimate. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very good to deal with.

Very good to deal with. Everyone was friendly and the whole deal went quickly. Will definitely do business again.

Very good to deal with.

Very good to deal with. Everyone was friendly and the whole deal went quickly. Will definitely do business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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