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West Herr Chevrolet of Hamburg

(268 reviews)

Reviews

(268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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They didn’t still clean the bottom of my drip pan.

They didn’t still clean the bottom of my drip pan. I have oil in my garage that I had to clean up.

They didn’t still clean the bottom of my drip pan.

They didn’t still clean the bottom of my drip pan. I have oil in my garage that I had to clean up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are sorry to hear this was your experience with us, Paul. If you could please reach out to our Service Manager, Marc, we would like to look into this further for you. You can reach him at 716-202-3476. Thank you.

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Had a very welcoming and worry free car buying experience

Had a very welcoming and worry free car buying experience here. Very friendly staff. Shout out to Joe for taking care of us making car buying easy and hassle free!

Had a very welcoming and worry free car buying experience

Had a very welcoming and worry free car buying experience here. Very friendly staff. Shout out to Joe for taking care of us making car buying easy and hassle free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales person and management worked with me to get me into

Sales person and management worked with me to get me into the vehicle I wanted with the options I was looking for at a price I was comfortable with!!

Sales person and management worked with me to get me into

Sales person and management worked with me to get me into the vehicle I wanted with the options I was looking for at a price I was comfortable with!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shaun was Great He explained what they where going to do

Shaun was Great He explained what they where going to do with my car and set up appts for my other truck

Shaun was Great He explained what they where going to do

Shaun was Great He explained what they where going to do with my car and set up appts for my other truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tim did a great job.

Tim did a great job. He fit me in to their busy schedule and came in under estimate. Thank you.

Tim did a great job.

Tim did a great job. He fit me in to their busy schedule and came in under estimate. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very good to deal with.

Very good to deal with. Everyone was friendly and the whole deal went quickly. Will definitely do business again.

Very good to deal with.

Very good to deal with. Everyone was friendly and the whole deal went quickly. Will definitely do business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast and friendly service.

Fast and friendly service. Easy to make appointments and gets you in close to appointment time.

Fast and friendly service.

Fast and friendly service. Easy to make appointments and gets you in close to appointment time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Was easy to make my appointment, I had a wait in

Was easy to make my appointment, I had a wait in appointment for NYS inspection and I was in and out in less than an hour. Everyone was friendly and professional.

Was easy to make my appointment, I had a wait in

Was easy to make my appointment, I had a wait in appointment for NYS inspection and I was in and out in less than an hour. Everyone was friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service and very professional.

Excellent service and very professional. Was very comfortable talking to Joe Latona. Explained everything I needed to know. Kept me updated on my new vehicle…..Paul

Excellent service and very professional.

Excellent service and very professional. Was very comfortable talking to Joe Latona. Explained everything I needed to know. Kept me updated on my new vehicle…..Paul

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Mark was one of the best salesmen I have experienced.

Mark was one of the best salesmen I have experienced. Very informative and answered all questions

Mark was one of the best salesmen I have experienced.

Mark was one of the best salesmen I have experienced. Very informative and answered all questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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