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Basil Toyota

(824 reviews)
Visit Basil Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–9:00pm
Tuesday 9:00am–8:00pm 7:00am–9:00pm
Wednesday 9:00am–6:00pm 7:00am–9:00pm
Thursday 9:00am–8:00pm 7:00am–9:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–6:00pm
Sunday Closed Closed

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New (716) 210-7190 (716) 210-7190
Used (716) 210-7387 (716) 210-7387
Service (716) 210-7499 (716) 210-7499

Inventory

See all 200 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2013.
Mike Basil's personal philosophy is that the dealer needs to be available open and honest to the customers. This combined with Basil Toyota's overall philosophy is to be the easiest place to buy or lease a car without hassles is why we have the highest customer satisfaction service department in Western New York. Basil Toyota also boasts consistent Sales and Service Excellence Awards among other prestigious awards.
"Just Great Deals!

Service center

Phone number (716) 210-7499

Service hours

Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Toyota from DealerRater.

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I recently had service at the Basil Dealership in

I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department!

I recently had service at the Basil Dealership in

I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Basil handled a recall for me today and investigated

Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil!

Basil handled a recall for me today and investigated

Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Courteous and prompt service; accommodated on very short

Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back!

Courteous and prompt service; accommodated on very short

Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Ask your self why do you buy a car is it price is it

Ask your self why do you buy a car is it price is it service. Well I buy a car for service and I can tell you the guys at BASIL TOYOTA NEVER DISAPPOINT. They get IT. They get you IN. They get it DIAGNOSED . They get it FIXED SEE THE GET YOU !

Ask your self why do you buy a car is it price is it

Ask your self why do you buy a car is it price is it service. Well I buy a car for service and I can tell you the guys at BASIL TOYOTA NEVER DISAPPOINT. They get IT. They get you IN. They get it DIAGNOSED . They get it FIXED SEE THE GET YOU !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you so much for the great review Patrick and we are glad we can get you in and out of service in no time!

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The staff was very courteous, efficient and very

The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me.

The staff was very courteous, efficient and very

The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to work with you and help you get into the vehicle that is perfect for you!

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Great customer service & no pressure.

Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there.

Great customer service & no pressure.

Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you enjoyed working with us and our no pressure style!

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Bought a used Toyota Highlander with less than 20K miles

Bought a used Toyota Highlander with less than 20K miles on it. Staff was very friendly and efficient. Will definitely be returning for my next vehicle.

Bought a used Toyota Highlander with less than 20K miles

Bought a used Toyota Highlander with less than 20K miles on it. Staff was very friendly and efficient. Will definitely be returning for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you like your Toyota Highlander!

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Jamie was great and very helpful with relaying

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.

Jamie was great and very helpful with relaying

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad Jamie was able to take such great care of your highlander!

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Basil Toyota continues to amaze me.

Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service.

Basil Toyota continues to amaze me.

Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad Jamie and the team took such great care of you!

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Donny was a pleasure to work with.

Donny was a pleasure to work with. Great place to buy a car Josh S

Donny was a pleasure to work with.

Donny was a pleasure to work with. Great place to buy a car Josh S

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you found Donny to be so great to work with!

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