New 877-466-5139 Dealer Website
Used 888-758-2722 Email Dealer
Service 866-731-8339

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 11:00 AM - 4:00 PM
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun 9:00 AM - 4:00 PM
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Reviews

4.6
Average based on 132 reviews.
  • Highlander

    What a great dealership to deal with. I am a returning customer who traded a Venza in for a new Highlander. Scot Schoembs and the rest of the Basi...

    Dealer Response

    Thank you for to the great review! We appreciate your business here at Basil Toyota! If there is anything that you need please let us know


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    What a great dealership to deal with. I am a returning customer who traded a Venza in for a new Highlander. Scot Schoembs and the rest of the Basil Toyota team were fair and applied a straight forward no gimmicks approach. Thanks Basil Toyota!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for to the great review! We appreciate your business here at Basil Toyota! If there is anything that you need please let us know


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  • 2016 Sienna - Good experience!

    Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new t...


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    Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new toy! John Pawlak

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buy a car from them, don't have it serviced here..

    I bought a certified preowned 2012 Camry LE from Basil Toyota at the end of 2014. Just a year and a half later, I recently took it in for a routin...

    Dealer Response

    I'm really sorry to hear about your experience! We would like to hear some more information on this matter. Would you mind giving me a call so we...


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    I bought a certified preowned 2012 Camry LE from Basil Toyota at the end of 2014. Just a year and a half later, I recently took it in for a routine oil change and tire rotation. I was just told that my alignment was already off and needed to be realigned ($100). I was also told that my brake calipers were rusting and needed to be replaced as they were applying uneven wear to my brake pads ($105). The biggest kicker to me was that somehow the plastic tabs on my air housing assembly broke off and was only being held by the metallic tabs. It was $220 for changing out the part alone. I still can't understand how this broke off. It seems like it would require brute force from someone, and since I am rather automobile savvy, I am sure it was not me. I can't possibly blame the tech who worked on my car, but I am little wary on what's happening back in Basil's garage. I politely turned down all the above, but was frustrated that such issues are now present after I bought what I thought was a multi-point inspected pre-certified vehicle. I had an appointment scheduled for 11:30AM but walked out the dealership at 1PM, just for an oil change and tire rotation... Overall I do not think I am bringing back the vehicle I purchased from them to service again.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm really sorry to hear about your experience! We would like to hear some more information on this matter. Would you mind giving me a call so we can make this right? Walter Cook Customer Relations Manager (716) 625-8444 ext.1121. If for some reason you receive my voicemail, I will get back to you!


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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2013

Mike Basil's personal philosophy is that the dealer needs to be available, open, and honest to the customers. This, combined with Basil Toyota's overall philosophy is to be the easiest place to buy or lease a car without hassles is why we have the highest customer satisfaction service department in Western New York. Basil Toyota also boasts consistent Sales and Service Excellence Awards among other prestigious awards.

""Just Great Deals!"