Basil Toyota

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 9:00 PM

Basil Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2013

Mike Basil's personal philosophy is that the dealer needs to be available, open, and honest to the customers. This, comb

...

ined with Basil Toyota's overall philosophy is to be the easiest place to buy or lease a car without hassles is why we have the highest customer satisfaction service department in Western New York. Basil Toyota also boasts consistent Sales and Service Excellence Awards among other prestigious awards.

""Just Great Deals!"

Service

Oil, Filter Change

$37.95

Tire Rotation

$21.95

Wheel Balance

$79.95

Air Filter Replacement

$35.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
231 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 12, 2020

    DO NOT BUY EXTENDED WARRANTY DOES NOT COVER DAMAGE DONE BY COVERED PARTS. 12 MONTH 12,000 MILES IS JOKE MIKE BASIL SAYS HONESTY IS THERE POLICY THATS NOT... TRUE AFTER 3,500 MILES HAD TO REPLACE ENTIRE BRAKES $ 900 DUE TO FAULTY CALIPERS KEVIN IS SERVICE COMPLETE IDIOT RAY IN SALES VERY HELPFUL

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 27, 2020

    Very pleased very clean followed all covid rules was very nice was done in a good amount time will tell people about my experience thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • November 4, 2019

    Great customer service, great pricing. Awesome environment. Would recommend buying a new Toyota here to any friends and family. Ask for Brandon Tackas... when you arrive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or que...stions, please reach out!

  • 5.0 out of 5
    February 19, 2020

    Such a pleasure to deal with this Team. Very professional, kind and efficient group to have my car serviced with. Special shout out to Kevin the Assistant... Manager , who was very helpful and thorough when reviewing what needed to be done to my vehicle and going over everything when I picked up my car. Thank you and its a pleasure coming to your facility. Linda Lambert

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    February 17, 2020

    Have purchased 2 vehicles from Basil Toyota in the last 3 years. One new and one used. Great sales people, great service dept and service people. Highly... recommend if looking for a new or used car or truck.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    February 13, 2020

    From the time that I purchased my Rav4 from salesman Tim Secrist I have been favorably impressed by this dealership. Tim is an honest and straightforward... guy to deal with. The service department has gone above and beyond to take care of me. The owner Mike Basil does not hide from customers.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    February 1, 2020

    Basil Toyota always comes through when it comes to sales and service. I drove from Ohio to purchase my Camry a few years ago and recently needed tires.... I was going to be in town visiting family and decided to give Basil a call. Kevin gave me multiple options that fit my requirements and budget. I would highly recommend Basil Toyota for any of your sales or service needs!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    January 8, 2020

    Just bought a new 4Runner and had a great experience. Would definitely recommend Basil Toyota! The entire staff was great to work with. I would recommend... them to anyone looking for a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    December 10, 2019

    Scheduled online, went real smooth, in an out within a very reasonable time frame, 1 hr - 10 minutes. Everyone was very courteous and polite.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

  • 2.0 out of 5
    December 6, 2019

    We went to purchase a used car. We were there four hours. Evidently some computer system went down. They did not tell us right away. Just kept assuring... us it would be soon. The staff was very kind but there was no reason not to be straightforward with us and explain the delay. We are happy with our car so far but it was not a good experience.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

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