Reviews
I recently had service at the Basil Dealership in
I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department!
I recently had service at the Basil Dealership in
I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Basil handled a recall for me today and investigated
Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil!
Basil handled a recall for me today and investigated
Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous and prompt service; accommodated on very short
Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back!
Courteous and prompt service; accommodated on very short
Courteous and prompt service; accommodated on very short notice when others were unavailable. Would go back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ask your self why do you buy a car is it price is it
Ask your self why do you buy a car is it price is it service. Well I buy a car for service and I can tell you the guys at BASIL TOYOTA NEVER DISAPPOINT. They get IT. They get you IN. They get it DIAGNOSED . They get it FIXED SEE THE GET YOU !
Ask your self why do you buy a car is it price is it
Ask your self why do you buy a car is it price is it service. Well I buy a car for service and I can tell you the guys at BASIL TOYOTA NEVER DISAPPOINT. They get IT. They get you IN. They get it DIAGNOSED . They get it FIXED SEE THE GET YOU !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the great review Patrick and we are glad we can get you in and out of service in no time!
The staff was very courteous, efficient and very
The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me.
The staff was very courteous, efficient and very
The staff was very courteous, efficient and very knowledgeable about vehicle selection. I was able to purchase a vehicle that is just right for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to work with you and help you get into the vehicle that is perfect for you!
Great customer service & no pressure.
Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there.
Great customer service & no pressure.
Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad you enjoyed working with us and our no pressure style!
Bought a used Toyota Highlander with less than 20K miles
Bought a used Toyota Highlander with less than 20K miles on it. Staff was very friendly and efficient. Will definitely be returning for my next vehicle.
Bought a used Toyota Highlander with less than 20K miles
Bought a used Toyota Highlander with less than 20K miles on it. Staff was very friendly and efficient. Will definitely be returning for my next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad you like your Toyota Highlander!
Jamie was great and very helpful with relaying
Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.
Jamie was great and very helpful with relaying
Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad Jamie was able to take such great care of your highlander!
Basil Toyota continues to amaze me.
Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service.
Basil Toyota continues to amaze me.
Basil Toyota continues to amaze me. Jamie Branch and the service team are outstanding. They are kind, courteous, efficient and go above /beyond. I had an issue with my power window Tuesday evening, made an appointment for Wednesday morning 7:00 a.m.. The team took my vehicle in diagnosed. The problem also found another problem + head me back up and running by 4:00 p.m. that day. Couldn't ask for better service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad Jamie and the team took such great care of you!
Donny was a pleasure to work with.
Donny was a pleasure to work with. Great place to buy a car Josh S
Donny was a pleasure to work with.
Donny was a pleasure to work with. Great place to buy a car Josh S
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad you found Donny to be so great to work with!