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Orleans Ford

(816 reviews)
Visit Orleans Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–8:00pm
Tuesday 8:00am–8:00pm 7:00am–8:00pm
Wednesday 8:00am–8:00pm 7:00am–8:00pm
Thursday 8:00am–8:00pm 7:00am–8:00pm
Friday 8:00am–8:00pm 7:00am–8:00pm
Saturday 8:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 379-2202 (888) 379-2202
Used (888) 378-6203 (888) 378-6203
Service (888) 552-1851 (888) 552-1851

Reviews

(816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Orleans Ford from DealerRater.

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Lincoln MKC

Our overall experience was great with everyone we dealt with. I would recommend this dealership to others. The car and paperwork were waiting for us when we arrived, and everything was completed and we were on our way in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First time buyer from Orleans

What a great experience we had buying a 2018 Expedition. It was fast and easy. Thank you Richie for taking great care of us. We will be sending our family and friends to Orleans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No hassle service department

I call for a service appointment. I'm given a date and time. I drop the vehicle off. They call me when they are finished. I pick the vehicle up. It's pretty much that simple. So far I have enjoyed my purchase with Orleans Ford and working with Tom Flowers from the purchase of my vehicle right through to the service. My next purchase will be from Orleans Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Used Vehicle

Quality used cars at a great price. They set their price lower than market value. So you don’t have to negotiate. You either buy it or you don’t. Hassle free. This was my second vehicle from them. Won’t hesitate to go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I expected a little more...

This is the second truck I have bought from Orleans Ford. As per my previous purchase, I'm a satisfied customer. But the delivery could have been better. The interior had been cleaned probably months prior to my picking the truck up. It needed detailed and the windows were grimey, It was very evident when I drove the truck into the sun. Also the fuel tank was not filled. The truck has a 35 gallon gas tank so I'm not surprised but at least tell me why it was not filled for a reason. They did a much better job delivering my 1st purchase so I was a bit disappointed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great deal and customer service

We saw a 2017 Lincoln MKX on Car Gurus that was exactly what we were looking for. After making a deal over the phone we drove 2 hours to get the car. At the last minute we decided to get a better equipped model on the lot and they made us a great deal on that one as well. Rich took great care of us. Great selection, prices and customer service. Would definitely buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy and Comfortable Purchasing Experience

I had done a lot of research and pretty much knew what I wanted to purchase and what I wanted to pay. I went in to Orleans Ford to look at a pre-owned 2016 Ford Escape Titanium and worked with Ricky. He was very knowledgeable and easy to work with, spent a lot of time with me and and when we agreed to a deal I felt I got a fair deal and a great car. I waited for the care and they had everything ready in a couple hours. Everyone was very competent and friendly. Ricky even called a couple days later to see if I had any questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2018 F150

I was on the fence for a long time in regards to acquiring a new vehicle. Rich & George were very patient and when I finally decided to pull the trigger, Rich worked with me to find the truck that had the equipment I needed. This is my first "New" vehicle in many years. The transaction was smooth and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GREAT DEALERSHIP

FROM MY FIRST CALL TO RICHIE BEYER IN SALES TO DRIVING OFF THE LOT WITH MY ESCAPE, SERVICE WAS TOP NOTCH. I WAS PICKED UP AT THE AIRPORT BY ROGER. MY PLANE HAD DELAYS IN CHICAGO, BUT HE WAITED FOR ME ! THANKS FOR A GREAT BUYING EXPERIENCE. I CERTAINLY WILL BUY MY NEXT VEHICLE FROM ORLEANS FORD AS WELL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car shopping experience ever!

Stopped in to ‘look’ at a potential purchase- was greeted by our salesman Ricky. He was very friendly, very knowledgeable and we felt very at ease with him during our entire process. From salesman to finance dept we couldn’t be happier. Thank you so much for a great vehicle and experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.