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Sales Closed
Service Closed
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

4.8
215 lifetime reviews.
  • Extraordinary great experience.Excellent service

    We are from Oakville, Ontario (Canada), but we needed a SUV in a hurry for our daughter who goes to school in the States. After having "bad" exper...

    Dealer Response

    Thanks. We appreciate the confidence you have placed in us when choosing a car for your daughter. We are truly grateful for your business and stri...


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    We are from Oakville, Ontario (Canada), but we needed a SUV in a hurry for our daughter who goes to school in the States. After having "bad" experience with other big name Buffalo, NY dealers, we saw a vehicle over the internet @ Orleans Ford @ Medina. The experience could not have been better- start to finish. Salespersons (John and Cory) were extremely polite and very honest and then paperwork/wire transfers were done professionally (Joni/Nancy) and courteously. Everything we wanted (e.g., extra clean up, accessories etc.) were done to our satisfaction. When Audrey handed over the car (after explaining all the features of the vehicle) with a smile, all parties were happy.Cory even came down to say good bye. I sense that they have a very professional team and it was worth the drive (+2 hours) to Medina to get the vehicle. Additionally, I have to say that prices are way cheaper than Buffalo,NY dealers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks. We appreciate the confidence you have placed in us when choosing a car for your daughter. We are truly grateful for your business and strive to make every transaction all that it can be! George Bidleman, Pres.


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  • The works

    All around excellent as always. Friendly,knowlegable personnel. Work always done in a timely manner

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Susan! Thank you again for choosing Orleans Ford, and we hope to see you agai...


    Show Full Review

    All around excellent as always. Friendly,knowlegable personnel. Work always done in a timely manner

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Susan! Thank you again for choosing Orleans Ford, and we hope to see you again soon!


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  • Better care for online purchases

    REALLY WANTED AND LIKED VEHICLE ..DID I RESEARCH FOUND MANY FOR LESS WITH LESS MILES .DEALER UNWILLING TO NEGOTIATE EVEN THOUGH I PROVIDED SIMILAR...

    Dealer Response

    Hi Lisa. My name is George Bidleman and I am the owner of Orleans Ford Inc. When I tried to address this issue I could not find your name anywhere...


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    REALLY WANTED AND LIKED VEHICLE ..DID I RESEARCH FOUND MANY FOR LESS WITH LESS MILES .DEALER UNWILLING TO NEGOTIATE EVEN THOUGH I PROVIDED SIMILAR FOR LESS...VERY ROCK BOTTOM TRADE IN PRICES...NEVER RETURNED CALLS OR EMAILS...WAS BASICALLY TOLD "WE DO SO MUCH SALES ONLINE THAT WE DON'T NEED LOCAL SALES" VERY FRUSTRATING AND GAME PLAYERS..MAYBE I SHOULD HAVE BOUGHT IT ONLINE!! NEVER NEVER AGAIN WILL I WASTE MY TIME GOING THERE...TRAVELED 100 MILES AND SAVED OVER $3000 FOR SAME VEHICLE WITH LESS MILES

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lisa. My name is George Bidleman and I am the owner of Orleans Ford Inc. When I tried to address this issue I could not find your name anywhere in our system. I searched several different ways. I would be willing to discuss this issue with you and explain our pricing policy as well. However I would need your contact information. We sell cars all over the U.S. every day because of our low prices and the superior value our cars represent. I guess my only question would be....why you would be angry that even though you had to drive 100 miles you were able to save $3000 and get a better car with lower miles? At any rate....thanks for your consideration and input and we certainly wish you well


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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2004

Orleans Ford in Medina, New York is conveniently located in Western New York, serving the Rochester and Buffalo communities. Orleans Ford has the areas sharpest and most aggressively priced selection of New and Used vehicles, from King Ranch to Shelby Cobras and everything in-between. If financing is a concern, our specialists can package a custom finance solution for everyone. As the owner of Orleans Ford you have my promise you will be treated like family every time you walk thru the door. ~George Bidleman

"Genuine People, Real Prices"