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Orleans Ford

(816 reviews)
Visit Orleans Ford
Sales hours: 8:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm Closed
Tuesday 8:00am–7:00pm Closed
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2020 consumer dealer award
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2020 consumer dealer award

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New (888) 379-2202 (888) 379-2202
Used (888) 378-6203 (888) 378-6203
Service (888) 552-1851 (888) 552-1851

Inventory

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About our dealership

This seller has been on Cars.com since October 2004.
Orleans Ford is conveniently located in Medina NY making it possible to serve both the Rochester and Buffalo communities. Orleans Ford has the area's sharpest and most aggressively priced selection of New and Used vehicles from King Ranch to Shelby GT500 and everything in-between. If financing is a concern our specialists can tailor a solution for everyone. As the owner of Orleans Ford you have my promise you will be treated like family every time you walk thru the door. ~George Bidleman
Orleans Ford - Truck Giant of Western NY!

Service center

Phone number (888) 552-1851

Service hours

Monday
Closed
Tuesday
Closed
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Orleans Ford from DealerRater.

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Having looked online for another vehicle we came across

Having looked online for another vehicle we came across what we looking for at Orleans Ford and decided to drive up from Rochester to take it for a drive. Yes we could have bought a car locally, but there was a bit sticker shock pricing locally when comparing similar cars. As such we drove up, drove the car and there were no hidden surprises in making the deal. As such we bought it on the spot. Although Orleans Ford may not be as flashy as other dealerships in Rochester their attention to customer care in answering questions was a huge win for them! As to a flashy dealership, well all I can say is....I'm not driving the dealership home I'm buying a flashy car at a reasonable price that counts. So if your looking for home town car dealership, pricing and customer care do yourself a favor give Orleans Ford a call....its well worth the trip!

Having looked online for another vehicle we came across

Having looked online for another vehicle we came across what we looking for at Orleans Ford and decided to drive up from Rochester to take it for a drive. Yes we could have bought a car locally, but there was a bit sticker shock pricing locally when comparing similar cars. As such we drove up, drove the car and there were no hidden surprises in making the deal. As such we bought it on the spot. Although Orleans Ford may not be as flashy as other dealerships in Rochester their attention to customer care in answering questions was a huge win for them! As to a flashy dealership, well all I can say is....I'm not driving the dealership home I'm buying a flashy car at a reasonable price that counts. So if your looking for home town car dealership, pricing and customer care do yourself a favor give Orleans Ford a call....its well worth the trip!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Orleans ford gave my wife such a great deal on her trade

Orleans ford gave my wife such a great deal on her trade in she ended up purchasing a 2025 f250 roush. Loves everything from the good deal on the trade in, our sales person Richie and we have been buying trucks thru Orleans Ford for years and there service team is outstanding too, very little issues over the years but always in and out problem resolved. For some of the nicest trucks around and normally plenty of trucks to choose from.. New or used great place we'll be back again.

Orleans ford gave my wife such a great deal on her trade

Orleans ford gave my wife such a great deal on her trade in she ended up purchasing a 2025 f250 roush. Loves everything from the good deal on the trade in, our sales person Richie and we have been buying trucks thru Orleans Ford for years and there service team is outstanding too, very little issues over the years but always in and out problem resolved. For some of the nicest trucks around and normally plenty of trucks to choose from.. New or used great place we'll be back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I am looking at the lariat just to high at this time

I am looking at the lariat just to high at this time witch makes the payment more then I want to pay

I am looking at the lariat just to high at this time

I am looking at the lariat just to high at this time witch makes the payment more then I want to pay

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I highly recommend this dealership.

I highly recommend this dealership. Devon helped us find a great truck and everybody there was super friendly.

I highly recommend this dealership.

I highly recommend this dealership. Devon helped us find a great truck and everybody there was super friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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They had the truck that I was looking for.

They had the truck that I was looking for. Jay, my Salesman was great. Took the truck for a ride and there were a few issues that needed to be taken care of. He got that taken care of with a price that I purchased the truck. I would Highly Recommend in purchasing a vehicle from Orleans Ford.

They had the truck that I was looking for.

They had the truck that I was looking for. Jay, my Salesman was great. Took the truck for a ride and there were a few issues that needed to be taken care of. He got that taken care of with a price that I purchased the truck. I would Highly Recommend in purchasing a vehicle from Orleans Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sam Busch was the salesman, he was on time, curtious, and

Sam Busch was the salesman, he was on time, curtious, and knowledgeable. The trade in value, was higher than expected, and the newer vehicle, was reasonable.

Sam Busch was the salesman, he was on time, curtious, and

Sam Busch was the salesman, he was on time, curtious, and knowledgeable. The trade in value, was higher than expected, and the newer vehicle, was reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Orleans Ford is my go too dealer.

Orleans Ford is my go too dealer. I bought 3 new trucks and 1 new car. Very satisfied of sales ,service and management. Just picked up another new 2024 F350 Lariat, Sam Busch was My Salesman. The man is very knowledgeable of the products they work with. Also the service department is the only place that I bring my trucks for my maintenance they do an excellent job. Thank you Orleans Ford for making my truck trade-ins easy. Bill Kessler , Newfane Ny.

Orleans Ford is my go too dealer.

Orleans Ford is my go too dealer. I bought 3 new trucks and 1 new car. Very satisfied of sales ,service and management. Just picked up another new 2024 F350 Lariat, Sam Busch was My Salesman. The man is very knowledgeable of the products they work with. Also the service department is the only place that I bring my trucks for my maintenance they do an excellent job. Thank you Orleans Ford for making my truck trade-ins easy. Bill Kessler , Newfane Ny.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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My experience at Orleans Ford was top notch.

My experience at Orleans Ford was top notch. I've bought vehicles from them for over 30 years and am always treated with respect while getting a great deal. I received my new vehicle the same day I went to look at it and the process with Devon and Joni was smooth from start to finish.

My experience at Orleans Ford was top notch.

My experience at Orleans Ford was top notch. I've bought vehicles from them for over 30 years and am always treated with respect while getting a great deal. I received my new vehicle the same day I went to look at it and the process with Devon and Joni was smooth from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This has been the most stress free experience I’ve ever

This has been the most stress free experience I’ve ever had buying a car at a dealership. Tiana and Joanie had me on my way with a good price in no time and I love my Escape. Well worth the trip out from Rochester. Will recommend to friends and family.

This has been the most stress free experience I’ve ever

This has been the most stress free experience I’ve ever had buying a car at a dealership. Tiana and Joanie had me on my way with a good price in no time and I love my Escape. Well worth the trip out from Rochester. Will recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Rich and Joanie were amazing to work with.

Rich and Joanie were amazing to work with. The whole process couldn’t have been faster or easier. Orleans Ford is top notch.

Rich and Joanie were amazing to work with.

Rich and Joanie were amazing to work with. The whole process couldn’t have been faster or easier. Orleans Ford is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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