Reviews
Having looked online for another vehicle we came across
Having looked online for another vehicle we came across what we looking for at Orleans Ford and decided to drive up from Rochester to take it for a drive. Yes we could have bought a car locally, but there was a bit sticker shock pricing locally when comparing similar cars. As such we drove up, drove the car and there were no hidden surprises in making the deal. As such we bought it on the spot. Although Orleans Ford may not be as flashy as other dealerships in Rochester their attention to customer care in answering questions was a huge win for them! As to a flashy dealership, well all I can say is....I'm not driving the dealership home I'm buying a flashy car at a reasonable price that counts. So if your looking for home town car dealership, pricing and customer care do yourself a favor give Orleans Ford a call....its well worth the trip!
Having looked online for another vehicle we came across
Having looked online for another vehicle we came across what we looking for at Orleans Ford and decided to drive up from Rochester to take it for a drive. Yes we could have bought a car locally, but there was a bit sticker shock pricing locally when comparing similar cars. As such we drove up, drove the car and there were no hidden surprises in making the deal. As such we bought it on the spot. Although Orleans Ford may not be as flashy as other dealerships in Rochester their attention to customer care in answering questions was a huge win for them! As to a flashy dealership, well all I can say is....I'm not driving the dealership home I'm buying a flashy car at a reasonable price that counts. So if your looking for home town car dealership, pricing and customer care do yourself a favor give Orleans Ford a call....its well worth the trip!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Orleans ford gave my wife such a great deal on her trade
Orleans ford gave my wife such a great deal on her trade in she ended up purchasing a 2025 f250 roush. Loves everything from the good deal on the trade in, our sales person Richie and we have been buying trucks thru Orleans Ford for years and there service team is outstanding too, very little issues over the years but always in and out problem resolved. For some of the nicest trucks around and normally plenty of trucks to choose from.. New or used great place we'll be back again.
Orleans ford gave my wife such a great deal on her trade
Orleans ford gave my wife such a great deal on her trade in she ended up purchasing a 2025 f250 roush. Loves everything from the good deal on the trade in, our sales person Richie and we have been buying trucks thru Orleans Ford for years and there service team is outstanding too, very little issues over the years but always in and out problem resolved. For some of the nicest trucks around and normally plenty of trucks to choose from.. New or used great place we'll be back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am looking at the lariat just to high at this time
I am looking at the lariat just to high at this time witch makes the payment more then I want to pay
I am looking at the lariat just to high at this time
I am looking at the lariat just to high at this time witch makes the payment more then I want to pay
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I highly recommend this dealership.
I highly recommend this dealership. Devon helped us find a great truck and everybody there was super friendly.
I highly recommend this dealership.
I highly recommend this dealership. Devon helped us find a great truck and everybody there was super friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They had the truck that I was looking for.
They had the truck that I was looking for. Jay, my Salesman was great. Took the truck for a ride and there were a few issues that needed to be taken care of. He got that taken care of with a price that I purchased the truck. I would Highly Recommend in purchasing a vehicle from Orleans Ford.
They had the truck that I was looking for.
They had the truck that I was looking for. Jay, my Salesman was great. Took the truck for a ride and there were a few issues that needed to be taken care of. He got that taken care of with a price that I purchased the truck. I would Highly Recommend in purchasing a vehicle from Orleans Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sam Busch was the salesman, he was on time, curtious, and
Sam Busch was the salesman, he was on time, curtious, and knowledgeable. The trade in value, was higher than expected, and the newer vehicle, was reasonable.
Sam Busch was the salesman, he was on time, curtious, and
Sam Busch was the salesman, he was on time, curtious, and knowledgeable. The trade in value, was higher than expected, and the newer vehicle, was reasonable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Orleans Ford is my go too dealer.
Orleans Ford is my go too dealer. I bought 3 new trucks and 1 new car. Very satisfied of sales ,service and management. Just picked up another new 2024 F350 Lariat, Sam Busch was My Salesman. The man is very knowledgeable of the products they work with. Also the service department is the only place that I bring my trucks for my maintenance they do an excellent job. Thank you Orleans Ford for making my truck trade-ins easy. Bill Kessler , Newfane Ny.
Orleans Ford is my go too dealer.
Orleans Ford is my go too dealer. I bought 3 new trucks and 1 new car. Very satisfied of sales ,service and management. Just picked up another new 2024 F350 Lariat, Sam Busch was My Salesman. The man is very knowledgeable of the products they work with. Also the service department is the only place that I bring my trucks for my maintenance they do an excellent job. Thank you Orleans Ford for making my truck trade-ins easy. Bill Kessler , Newfane Ny.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience at Orleans Ford was top notch.
My experience at Orleans Ford was top notch. I've bought vehicles from them for over 30 years and am always treated with respect while getting a great deal. I received my new vehicle the same day I went to look at it and the process with Devon and Joni was smooth from start to finish.
My experience at Orleans Ford was top notch.
My experience at Orleans Ford was top notch. I've bought vehicles from them for over 30 years and am always treated with respect while getting a great deal. I received my new vehicle the same day I went to look at it and the process with Devon and Joni was smooth from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This has been the most stress free experience I’ve ever
This has been the most stress free experience I’ve ever had buying a car at a dealership. Tiana and Joanie had me on my way with a good price in no time and I love my Escape. Well worth the trip out from Rochester. Will recommend to friends and family.
This has been the most stress free experience I’ve ever
This has been the most stress free experience I’ve ever had buying a car at a dealership. Tiana and Joanie had me on my way with a good price in no time and I love my Escape. Well worth the trip out from Rochester. Will recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich and Joanie were amazing to work with.
Rich and Joanie were amazing to work with. The whole process couldn’t have been faster or easier. Orleans Ford is top notch.
Rich and Joanie were amazing to work with.
Rich and Joanie were amazing to work with. The whole process couldn’t have been faster or easier. Orleans Ford is top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
