West Herr Chevrolet of Orchard Park

Spent 3 hours an a Friday to get into a vehicle. Was told it would take about an hour to do paperwork. Went Saturday morning. Salesperson said we need to call insurance company to get plates swapped and coverage on new vehicle. Was there for an hour, never signed anything. Wasted a trip. Did e signature through email. They dropped off vehicle on Monday. Had to sign 8 more times. Not thrilled with experience.

Horrible service. Brought the car in for warranty work (I pay for the platinum extended warranty). I told them there was issues with my air conditioner, they said they found the issue submitted it to the warranty company (which is purchased through West Herr) and it was covered and they did the work. Fast forward 3 weeks when it is warm enough to use the air conditioner the car overheats, essentially burns through the last 58% of the oil life. I have it towed to another West Herr Dealership they found the issue because they actually looked into the problem and now I have to pay another deductible and another oil change (about 2500 miles early) because they did a horrible job, keep in mind they had the car for a week doing other work on it which I am now worried they did a horrible job on as well. The car only has 65,000 miles on it and gets all regular maintenance and checks done through the West Herr Dealerships.

Always a pleasure dealing with West Herr Chevy. My most recent oil change, was no exception. Adam was very friendly and helpful. Will definitely be returning.

At West Herr Chev I have received friendly and professional service. I am always happy to return

Always an enjoyable experience at west herr op. From purchasing to a simple inspection, I enjoy going out of my way to get this quality of service.. thanks for treating me like I’m special

I had a very good experience with my 2014 Corvette. Excellent, friendly, knowledgeable staff. Highly recommend them.

I have been working with Donovan S. for many cars for my family. No matter which dealership we visit we are treated like a valued customer. Thank you for taking the anxiety out of car shopping! No reason to NOT come back.

Every one that I dealt with was very friendly and good at what they did was very happy with everyone

Friendly , not pushy, easy to work with, very accommodating. Responsive to my needs. Felt like family

I have been going back to West Herr for years and my sales consultant has always made buying a new car painless with the best deal always. No back and forth hassle.