Skip to main content
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

Want to share your experience with this dealership?

Write a review

We recently needed to purchase a vehicle under immediate

We recently needed to purchase a vehicle under immediate circumstances. We knew we needed to seek Tom Woelfel's expertise and he didn't fail us. He also connected us with a consultant Dan Rubino who was both friendly and knowledgeable. We were able to walk out the door satisfied with our purchase within 2 days. Thank you West Herr. Go Bills!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Hunter in service took care of me.

Hunter in service took care of me. He was very friendly courteous, and I will say with having the surface done I was in and out in no time greatly appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Dennis, my service coordinator was excellent.

Dennis, my service coordinator was excellent. Kept me fully informed. Gave me projected times to finish that were accurate when parts were required to be ordered. Give me accurate timelines. Parts were installed as requested. Car came back. Looking good as New.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent dealership.

Excellent dealership. Derrick was an extremely helpful service advisor. Very knowledgeable and personable and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They replaced a badly worn tire I had previously bought

They replaced a badly worn tire I had previously bought and told me we can’t let you drive on it And if we don’t have it in stock we will give you a loaner . they care about the safety of their customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience and Loved that you made me part of west

Great Experience and Loved that you made me part of west Herr family great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It’s the best the only place to go and get a car or

It’s the best the only place to go and get a car or truck. The service is awesome and very helpful with all my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tom Mistretta did a great job assisting us.

Tom Mistretta did a great job assisting us. His knowledge is top notch. We recommend him to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Tom Mistretta and the whole team at West Herr are

Tom Mistretta and the whole team at West Herr are amazing! If you are looking to buy in WNY I highly recommend them for both sales and service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Got the vehicle we wanted!

Got the vehicle we wanted! All went smoothly. Great salesman! Great assistant.jon and Matthew.West Herr Chevy dealer. Great dealership! Convienent location close to home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No