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West Herr Subaru

(3,444 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Courteous knowledgeable upbeat and enthusiastic staff make purchasing a vehicle stress free. I will be back again.

Courteous knowledgeable upbeat and enthusiastic staff make purchasing a vehicle stress free. I will be back again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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They treat me with respect. They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another vehicle.

They treat me with respect. They are honest and upfront about needs and expenses. We are long-time customers and will remain so whether it's for service or for buying another vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I walked out of there with tears of total happiness!! I am completely happy with my new car!

I walked out of there with tears of total happiness!! I am completely happy with my new car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My first lease, first Subaru and Bryce made it an easy and extremely pleasant experience from start to finish! I highly recommend West Herr & Bryce when looking for your next vehicle.

My first lease, first Subaru and Bryce made it an easy and extremely pleasant experience from start to finish! I highly recommend West Herr & Bryce when looking for your next vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service Deeana was more than accommodating when we needed to change the color of the vehicle as the color did not match the color in the brochure.

Great service Deeana was more than accommodating when we needed to change the color of the vehicle as the color did not match the color in the brochure.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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This dealership is fantastic! I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer.

This dealership is fantastic! I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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No high pressure! Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Ashley! Thank you West Herr!

No high pressure! Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Ashley! Thank you West Herr!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Matthew Johnson and the Sales Team at West Herr Subaru of Orchard Park are simply Superlative!! Matthew is personable, knowledgeable, efficient, yet without the typical sales baloney or games. Truly listened and remembered our discussion. Highly Recommend!

Matthew Johnson and the Sales Team at West Herr Subaru of Orchard Park are simply Superlative!! Matthew is personable, knowledgeable, efficient, yet without the typical sales baloney or games. Truly listened and remembered our discussion. Highly Recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great people to work with. No pressure , was able to come up with deal that was good for both west here and myself.

Great people to work with. No pressure , was able to come up with deal that was good for both west here and myself.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Deanna at West Herr Subaru was very attentive and presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying process seamless and enjoyable. I highly recommend using Deanna at West Herr Subaru if you are looking at purchasing used or new.

Deanna at West Herr Subaru was very attentive and presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying process seamless and enjoyable. I highly recommend using Deanna at West Herr Subaru if you are looking at purchasing used or new.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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