Reviews
Write a reviewGreat people to deal with.
Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price
Great people to deal with.
Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were really accommodating and friendly throughout
They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.
They were really accommodating and friendly throughout
They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My third vehicle from West Herr Subaru.
My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.
My third vehicle from West Herr Subaru.
My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with West Herr Subaru from when I bought my
Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.
Very pleased with West Herr Subaru from when I bought my
Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Decent experience verbal agreement had stipulated a
Decent experience verbal agreement had stipulated a Friends & Family discount but final settlement did not include the discount and when vehicle was received rear seatback protector & body side molding was not included. I didn’t realize these 2 items were not on vehicle until next day! I was not charged for them & mistakenly thought the $465 price difference was the promised Friends & Family discount! This realization dampened my experience a bit.
Decent experience verbal agreement had stipulated a
Decent experience verbal agreement had stipulated a Friends & Family discount but final settlement did not include the discount and when vehicle was received rear seatback protector & body side molding was not included. I didn’t realize these 2 items were not on vehicle until next day! I was not charged for them & mistakenly thought the $465 price difference was the promised Friends & Family discount! This realization dampened my experience a bit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear this was your experience with us, Susan. We have forwarded this on to our General Manager to look into this further for you. Thank you.
Wonderful experience buying a car from Lindsey.
Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.
Wonderful experience buying a car from Lindsey.
Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very clean and high energy environment.
Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.
Very clean and high energy environment.
Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the great review! 😊
Service department is top notch.
Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.
Service department is top notch.
Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the great review! 😊
Gerardo was excellent, efficient and fast - much
Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!
Gerardo was excellent, efficient and fast - much
Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the great review! 😊
Trailer Hitch Install
I scheduled my 2022 Subaru Ascent for a Trailer Hitch installation 7:40am at West Herr Subaru. Frank advised around 2 hr to complete, since I was going to wait. I was walking out of building at 10:00, installation completed & is awesome. Thank you West Herr !! PDR
Trailer Hitch Install
I scheduled my 2022 Subaru Ascent for a Trailer Hitch installation 7:40am at West Herr Subaru. Frank advised around 2 hr to complete, since I was going to wait. I was walking out of building at 10:00, installation completed & is awesome. Thank you West Herr !! PDR
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the great review! 😊
