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West Herr Subaru

(3,495 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,495 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Easy to look at multiple makes. Pleasant sales experience.word word word word word word

Easy to look at multiple makes. Pleasant sales experience.word word word word word word

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The service at the 2 West Herrs I visited was nothing less than stellar. From Steve Martin at Audi Buffalo, who showed me EVERTING I thought I wanted to drive. To Jon Simonin , Subaru, who helped me with the final decision, these guys were attentive, fun, incredibly knowledgable, and wonderful to work with . Anthony Dean made the financial aspect less painful and Samantha Rolon who handled all my papers and got my app set up. Patient they all were. John gave me a great tutorial, and I will have another appointment to review all the great things I need to maximize my use of the '26 limited XT outback. I highly recommend the West Herr group.

The service at the 2 West Herrs I visited was nothing less than stellar. From Steve Martin at Audi Buffalo, who showed me EVERTING I thought I wanted to drive. To Jon Simonin , Subaru, who helped me with the final decision, these guys were attentive, fun, incredibly knowledgable, and wonderful to work with . Anthony Dean made the financial aspect less painful and Samantha Rolon who handled all my papers and got my app set up. Patient they all were. John gave me a great tutorial, and I will have another appointment to review all the great things I need to maximize my use of the '26 limited XT outback. I highly recommend the West Herr group.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very professional dealership. Our interaction with the entire staff was enjoyable. Our salesman was great!

Very professional dealership. Our interaction with the entire staff was enjoyable. Our salesman was great!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Superior customer sevice. Bryce seamlessly got the deal done 48 hours BAM! EXACTLY HOW IT SHOULD BE DONE! STELLAR EXPERIENCE!

Superior customer sevice. Bryce seamlessly got the deal done 48 hours BAM! EXACTLY HOW IT SHOULD BE DONE! STELLAR EXPERIENCE!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience

Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!

Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Cassandra was excellent! She went out of her way to be helpful to us; kind, considerate, knowledgeable. She made sure we were satisfied with what was being done. We really appreciate Cassandra.

Cassandra was excellent! She went out of her way to be helpful to us; kind, considerate, knowledgeable. She made sure we were satisfied with what was being done. We really appreciate Cassandra.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Was very pleased with my service there. Because my 2018 outback had some questionable issues I asked for a loaner car to use because I’m out in the country. Glad I did because it took the next day to also service my car. My service manager was great & help me with making decisions on how to fix some issues. I’m 78 & never was a mechanic His name was Frank Gengo in. I have had him many times before & trust his judgement. Have had West Herr for my last 4 Subaru’s.

Was very pleased with my service there. Because my 2018 outback had some questionable issues I asked for a loaner car to use because I’m out in the country. Glad I did because it took the next day to also service my car. My service manager was great & help me with making decisions on how to fix some issues. I’m 78 & never was a mechanic His name was Frank Gengo in. I have had him many times before & trust his judgement. Have had West Herr for my last 4 Subaru’s.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Frank was very helpful and organized as i had many repairs to prioritize on an affordable schedule.

Frank was very helpful and organized as i had many repairs to prioritize on an affordable schedule.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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