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West Herr Subaru

(3,480 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Amber Trost was amazing to work with. She made the whole process fast and easy. We were even picky and kept asking to see others cars and she always had a smile. Des at the West Herr Toyota was amazing to.

Amber Trost was amazing to work with. She made the whole process fast and easy. We were even picky and kept asking to see others cars and she always had a smile. Des at the West Herr Toyota was amazing to.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amber was amazing to work with at Orchard Park West Herr. She was knowledgeable and very friendly.

Amber was amazing to work with at Orchard Park West Herr. She was knowledgeable and very friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The repairs where done quickly and cost less they what was quoted. I will always take my vehicles to the dealership for inspection and repairs.

The repairs where done quickly and cost less they what was quoted. I will always take my vehicles to the dealership for inspection and repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Pat from west Herr met us on time and had several options ready for us to look at. When we identified a car that would fit our budget and needs, he quickly helped get a test drive. We decided on that vehicle and the purchase process from arrival at the dealership to leaving with the car took only about 3 1/2 hours. Pat made sure we got top dollar for our trade in, and Dave (finance) got a great rate. We have purchased or leased thru west Herr for many years and their staff and service have only gotten better. We will continue to recommend the dealership to friends and family.

Pat from west Herr met us on time and had several options ready for us to look at. When we identified a car that would fit our budget and needs, he quickly helped get a test drive. We decided on that vehicle and the purchase process from arrival at the dealership to leaving with the car took only about 3 1/2 hours. Pat made sure we got top dollar for our trade in, and Dave (finance) got a great rate. We have purchased or leased thru west Herr for many years and their staff and service have only gotten better. We will continue to recommend the dealership to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very professional staff and courteous. Did what they said they were going to do. Satisfied with the service and prompt time it took to do all the things needed. And gave me a loaner car so I would not be without a vehicle and didn’t need to depend on someone to pick me up. Which I really appreciate.

Very professional staff and courteous. Did what they said they were going to do. Satisfied with the service and prompt time it took to do all the things needed. And gave me a loaner car so I would not be without a vehicle and didn’t need to depend on someone to pick me up. Which I really appreciate.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I am very happy with my dealings with West Herr Subaru when I bought my Forester. My salesperson, David was easy to talk to and listened to my concerns and answered my questions. He helped me get a real good deal. He is such a pleasant person to work with.

I am very happy with my dealings with West Herr Subaru when I bought my Forester. My salesperson, David was easy to talk to and listened to my concerns and answered my questions. He helped me get a real good deal. He is such a pleasant person to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Marc & West Herr management were great! Efficient & clear throughout the process. We love our new Forester & are glad we got it from West Herr. This is our 5th Subaru, all from West Herr

Marc & West Herr management were great! Efficient & clear throughout the process. We love our new Forester & are glad we got it from West Herr. This is our 5th Subaru, all from West Herr

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We were welcomed by Amber and from that point on had an excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber Trost for her experience, and dedication in seeing the process through.

We were welcomed by Amber and from that point on had an excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber Trost for her experience, and dedication in seeing the process through.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amber Trost is very organized and knowledgeable about Subaru vehicles. I highly recommend her services. Amber has excellent interpersonal skills and makes the car buying process seamless.

Amber Trost is very organized and knowledgeable about Subaru vehicles. I highly recommend her services. Amber has excellent interpersonal skills and makes the car buying process seamless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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West Herr is the best dealership in WNY. I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated with respect.

West Herr is the best dealership in WNY. I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated with respect.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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