Reviews
Every one of the staff was professional and friendly. Frank was an excellent service rep.
Every one of the staff was professional and friendly. Frank was an excellent service rep.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.
Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Staff was great. They gave me a loaner when my car wasn't finished. Thank You
Staff was great. They gave me a loaner when my car wasn't finished. Thank You
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You
Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service was excellent. Had an 8 am appo8ntment for NYS inspecti9n and multipo8nt inspecti9n 8nclud8ng oil change. Was in and.out in an hour! James was very courteous, friendly and 8nformat8ve.
Service was excellent. Had an 8 am appo8ntment for NYS inspecti9n and multipo8nt inspecti9n 8nclud8ng oil change. Was in and.out in an hour! James was very courteous, friendly and 8nformat8ve.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I just had a very good service visit and was treated very well from Cassandra the service writer. She understood the 3 things that I came in for and all three were corrected and I was on my way in a very reasonable amount of time.
I just had a very good service visit and was treated very well from Cassandra the service writer. She understood the 3 things that I came in for and all three were corrected and I was on my way in a very reasonable amount of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at West Herr Subaru in Orchard Park was professional, friendly and did what they promised to do. James in service took good care of me and kept me up to date. This Outback is my second. Love it! West Herr has been great to work with! The facility is comfortable when you wait for your car. Thanks, Bernice
Everyone at West Herr Subaru in Orchard Park was professional, friendly and did what they promised to do. James in service took good care of me and kept me up to date. This Outback is my second. Love it! West Herr has been great to work with! The facility is comfortable when you wait for your car. Thanks, Bernice
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
When you bring your car in for service, you hand over your keys and they go to work, keeping you informed what is happening. Plus they get you out in a reasonable time frame depending on what work needed .
When you bring your car in for service, you hand over your keys and they go to work, keeping you informed what is happening. Plus they get you out in a reasonable time frame depending on what work needed .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had an extremely positive experience at West Herr Subaru! Ryan Kay was very patient with me, as well as professional. I would definitely recommend this dealership and sales representative. 👍🏻👍🏻 Two thumbs up
Had an extremely positive experience at West Herr Subaru! Ryan Kay was very patient with me, as well as professional. I would definitely recommend this dealership and sales representative. 👍🏻👍🏻 Two thumbs up
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent and personable sales representative. We appreciated the knowledge and honesty from both Deanna and Cory.
Excellent and personable sales representative. We appreciated the knowledge and honesty from both Deanna and Cory.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank your Deanna for a great buying experience.