West Herr Subaru

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4.9
(2,456 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (716) 508-3247 (716) 508-3247
Used (585) 687-4390 (585) 687-4390
Service (716) 312-4045 (716) 312-4045

Inventory

See all 238 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 312-4045

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.9
(2,456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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5.0

Great people to deal with.

Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price

5.0

Great people to deal with.

Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

They were really accommodating and friendly throughout

They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.

5.0

They were really accommodating and friendly throughout

They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My third vehicle from West Herr Subaru.

My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.

5.0

My third vehicle from West Herr Subaru.

My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Very pleased with West Herr Subaru from when I bought my

Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.

5.0

Very pleased with West Herr Subaru from when I bought my

Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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3.0

Decent experience verbal agreement had stipulated a

Decent experience verbal agreement had stipulated a Friends & Family discount but final settlement did not include the discount and when vehicle was received rear seatback protector & body side molding was not included. I didn’t realize these 2 items were not on vehicle until next day! I was not charged for them & mistakenly thought the $465 price difference was the promised Friends & Family discount! This realization dampened my experience a bit.

3.0

Decent experience verbal agreement had stipulated a

Decent experience verbal agreement had stipulated a Friends & Family discount but final settlement did not include the discount and when vehicle was received rear seatback protector & body side molding was not included. I didn’t realize these 2 items were not on vehicle until next day! I was not charged for them & mistakenly thought the $465 price difference was the promised Friends & Family discount! This realization dampened my experience a bit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear this was your experience with us, Susan. We have forwarded this on to our General Manager to look into this further for you. Thank you.

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5.0

Wonderful experience buying a car from Lindsey.

Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.

5.0

Wonderful experience buying a car from Lindsey.

Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Very clean and high energy environment.

Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.

5.0

Very clean and high energy environment.

Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review! 😊

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5.0

Service department is top notch.

Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.

5.0

Service department is top notch.

Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review! 😊

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5.0

Gerardo was excellent, efficient and fast - much

Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!

5.0

Gerardo was excellent, efficient and fast - much

Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review! 😊

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5.0

Trailer Hitch Install

I scheduled my 2022 Subaru Ascent for a Trailer Hitch installation 7:40am at West Herr Subaru. Frank advised around 2 hr to complete, since I was going to wait. I was walking out of building at 10:00, installation completed & is awesome. Thank you West Herr !! PDR

5.0

Trailer Hitch Install

I scheduled my 2022 Subaru Ascent for a Trailer Hitch installation 7:40am at West Herr Subaru. Frank advised around 2 hr to complete, since I was going to wait. I was walking out of building at 10:00, installation completed & is awesome. Thank you West Herr !! PDR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for the great review! 😊

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