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West Herr Subaru

(3,476 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,476 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Very professional staff and courteous. Did what they said they were going to do. Satisfied with the service and prompt time it took to do all the things needed. And gave me a loaner car so I would not be without a vehicle and didn’t need to depend on someone to pick me up. Which I really appreciate.

Very professional staff and courteous. Did what they said they were going to do. Satisfied with the service and prompt time it took to do all the things needed. And gave me a loaner car so I would not be without a vehicle and didn’t need to depend on someone to pick me up. Which I really appreciate.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I am very happy with my dealings with West Herr Subaru when I bought my Forester. My salesperson, David was easy to talk to and listened to my concerns and answered my questions. He helped me get a real good deal. He is such a pleasant person to work with.

I am very happy with my dealings with West Herr Subaru when I bought my Forester. My salesperson, David was easy to talk to and listened to my concerns and answered my questions. He helped me get a real good deal. He is such a pleasant person to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Marc & West Herr management were great! Efficient & clear throughout the process. We love our new Forester & are glad we got it from West Herr. This is our 5th Subaru, all from West Herr

Marc & West Herr management were great! Efficient & clear throughout the process. We love our new Forester & are glad we got it from West Herr. This is our 5th Subaru, all from West Herr

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We were welcomed by Amber and from that point on had an excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber Trost for her experience, and dedication in seeing the process through.

We were welcomed by Amber and from that point on had an excellent conversation with a knowledgeable, caring young woman who made our new car buying experience a very pleasant one. We highly recommend Amber Trost for her experience, and dedication in seeing the process through.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amber Trost is very organized and knowledgeable about Subaru vehicles. I highly recommend her services. Amber has excellent interpersonal skills and makes the car buying process seamless.

Amber Trost is very organized and knowledgeable about Subaru vehicles. I highly recommend her services. Amber has excellent interpersonal skills and makes the car buying process seamless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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West Herr is the best dealership in WNY. I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated with respect.

West Herr is the best dealership in WNY. I've been a customer for forty years and in that time I have not gone to a competitor. The culture at West Herr is outstanding. Customers are treated with respect.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had to take my Forester in for a small repair. Everyone at the dealership was very friendly and helpful. It didn’t take long for them to find out what was wrong. They repaired it and I was on my way in no time. Anyone looking for a new car the Subaru is a great car. Frank and the rest of crew are very friendly and they will be there for you at any time. I love my new car, and I would recommend the car as well as the people at West Herr SUBARU in Orchard Park. Barbara Domster

I had to take my Forester in for a small repair. Everyone at the dealership was very friendly and helpful. It didn’t take long for them to find out what was wrong. They repaired it and I was on my way in no time. Anyone looking for a new car the Subaru is a great car. Frank and the rest of crew are very friendly and they will be there for you at any time. I love my new car, and I would recommend the car as well as the people at West Herr SUBARU in Orchard Park. Barbara Domster

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Marc and the team at West Herr always go above and beyond to make the car purchasing experience easy and stress free.

Marc and the team at West Herr always go above and beyond to make the car purchasing experience easy and stress free.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Chris Duffey is great to work with. I highly recommend going to Westherr Subaru! Im on my 4th vehicle and have never had a bad experience

Chris Duffey is great to work with. I highly recommend going to Westherr Subaru! Im on my 4th vehicle and have never had a bad experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amber Trost was excellent in helping me find a reliable car for my family. I would wholeheartedly recommend working with her and West Herr Subaru.

Amber Trost was excellent in helping me find a reliable car for my family. I would wholeheartedly recommend working with her and West Herr Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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