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West Herr Subaru

(3,433 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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See all 14 vehicles from this dealership.

Reviews

(3,433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Every one of the staff was professional and friendly. Frank was an excellent service rep.

Every one of the staff was professional and friendly. Frank was an excellent service rep.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.

Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Staff was great. They gave me a loaner when my car wasn't finished. Thank You

Staff was great. They gave me a loaner when my car wasn't finished. Thank You

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You

Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service was excellent. Had an 8 am appo8ntment for NYS inspecti9n and multipo8nt inspecti9n 8nclud8ng oil change. Was in and.out in an hour! James was very courteous, friendly and 8nformat8ve.

Service was excellent. Had an 8 am appo8ntment for NYS inspecti9n and multipo8nt inspecti9n 8nclud8ng oil change. Was in and.out in an hour! James was very courteous, friendly and 8nformat8ve.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I just had a very good service visit and was treated very well from Cassandra the service writer. She understood the 3 things that I came in for and all three were corrected and I was on my way in a very reasonable amount of time.

I just had a very good service visit and was treated very well from Cassandra the service writer. She understood the 3 things that I came in for and all three were corrected and I was on my way in a very reasonable amount of time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone at West Herr Subaru in Orchard Park was professional, friendly and did what they promised to do. James in service took good care of me and kept me up to date. This Outback is my second. Love it! West Herr has been great to work with! The facility is comfortable when you wait for your car. Thanks, Bernice

Everyone at West Herr Subaru in Orchard Park was professional, friendly and did what they promised to do. James in service took good care of me and kept me up to date. This Outback is my second. Love it! West Herr has been great to work with! The facility is comfortable when you wait for your car. Thanks, Bernice

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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When you bring your car in for service, you hand over your keys and they go to work, keeping you informed what is happening. Plus they get you out in a reasonable time frame depending on what work needed .

When you bring your car in for service, you hand over your keys and they go to work, keeping you informed what is happening. Plus they get you out in a reasonable time frame depending on what work needed .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had an extremely positive experience at West Herr Subaru! Ryan Kay was very patient with me, as well as professional. I would definitely recommend this dealership and sales representative. 👍🏻👍🏻 Two thumbs up

Had an extremely positive experience at West Herr Subaru! Ryan Kay was very patient with me, as well as professional. I would definitely recommend this dealership and sales representative. 👍🏻👍🏻 Two thumbs up

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent and personable sales representative. We appreciated the knowledge and honesty from both Deanna and Cory.

Excellent and personable sales representative. We appreciated the knowledge and honesty from both Deanna and Cory.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Thank your Deanna for a great buying experience.

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