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West Herr Subaru

(3,438 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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This dealership is fantastic! I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer.

This dealership is fantastic! I’ve worked with them twice now and highly recommend. They are fast and efficient and do everything to please the customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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No high pressure! Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Ashley! Thank you West Herr!

No high pressure! Easy finalization of the sale! Bryce was our first contact (for our first Subaru) and we’d recommend him to anybody. Paper signing was a breeze with Ashley! Thank you West Herr!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Matthew Johnson and the Sales Team at West Herr Subaru of Orchard Park are simply Superlative!! Matthew is personable, knowledgeable, efficient, yet without the typical sales baloney or games. Truly listened and remembered our discussion. Highly Recommend!

Matthew Johnson and the Sales Team at West Herr Subaru of Orchard Park are simply Superlative!! Matthew is personable, knowledgeable, efficient, yet without the typical sales baloney or games. Truly listened and remembered our discussion. Highly Recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great people to work with. No pressure , was able to come up with deal that was good for both west here and myself.

Great people to work with. No pressure , was able to come up with deal that was good for both west here and myself.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Deanna at West Herr Subaru was very attentive and presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying process seamless and enjoyable. I highly recommend using Deanna at West Herr Subaru if you are looking at purchasing used or new.

Deanna at West Herr Subaru was very attentive and presented me with several options before settling on a new car. There entirely staff was helpful from beginning to end and made the new car buying process seamless and enjoyable. I highly recommend using Deanna at West Herr Subaru if you are looking at purchasing used or new.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Employees are ALWAYS friendly and ALWAYS helpful!!! The customer is king!!! Love Cassandra- always so helpful to me.

Employees are ALWAYS friendly and ALWAYS helpful!!! The customer is king!!! Love Cassandra- always so helpful to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Every one of the staff was professional and friendly. Frank was an excellent service rep.

Every one of the staff was professional and friendly. Frank was an excellent service rep.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.

Connor and Natasha were great, my trade in was fair but with a 840 credit score and over 20% down my interest rate was disappointing. Also I was distracted while looking the vehicle over and missed that it had no sunroof. Extended warranty was high also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Staff was great. They gave me a loaner when my car wasn't finished. Thank You

Staff was great. They gave me a loaner when my car wasn't finished. Thank You

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You

Deanna was great, and everyone I talked to at West Herr was wonderful. Very satisfied with my vehicle. Thank You

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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