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West Herr Subaru

(3,486 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I would recommend this dealership to anyone who asks. They are very respectful of the customer. They are very thorough in reviewing the work done.

I would recommend this dealership to anyone who asks. They are very respectful of the customer. They are very thorough in reviewing the work done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Super low pressure and easiest dealership I’ve ever worked with. Chris was excellent and professional. Purchase process was a breeze.

Super low pressure and easiest dealership I’ve ever worked with. Chris was excellent and professional. Purchase process was a breeze.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Truly impressed! I am new to Subaru and this was my first maintenance visitI. If only medical practices were run this smoothly and with such grace and transparency! job well done!!

Truly impressed! I am new to Subaru and this was my first maintenance visitI. If only medical practices were run this smoothly and with such grace and transparency! job well done!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This has been my 4th purchase at West Herr Subaru. I wouldn’t think of going anywhere else. Customer service is outstanding and the service department is excellent. Service technicians are very pleasant, explains any service needed and service is timely. Waiting area is comfortable and clean, snacks, water and coffee are provided.

This has been my 4th purchase at West Herr Subaru. I wouldn’t think of going anywhere else. Customer service is outstanding and the service department is excellent. Service technicians are very pleasant, explains any service needed and service is timely. Waiting area is comfortable and clean, snacks, water and coffee are provided.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This shop was very friendly and efficient. They sent me a video while they were inspecting the car. I was very satisfied. Would recommend to anyone.

This shop was very friendly and efficient. They sent me a video while they were inspecting the car. I was very satisfied. Would recommend to anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amber Trost was amazing to work with. She made the whole process fast and easy. We were even picky and kept asking to see others cars and she always had a smile. Des at the West Herr Toyota was amazing to.

Amber Trost was amazing to work with. She made the whole process fast and easy. We were even picky and kept asking to see others cars and she always had a smile. Des at the West Herr Toyota was amazing to.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amber was amazing to work with at Orchard Park West Herr. She was knowledgeable and very friendly.

Amber was amazing to work with at Orchard Park West Herr. She was knowledgeable and very friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The repairs where done quickly and cost less they what was quoted. I will always take my vehicles to the dealership for inspection and repairs.

The repairs where done quickly and cost less they what was quoted. I will always take my vehicles to the dealership for inspection and repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Pat from west Herr met us on time and had several options ready for us to look at. When we identified a car that would fit our budget and needs, he quickly helped get a test drive. We decided on that vehicle and the purchase process from arrival at the dealership to leaving with the car took only about 3 1/2 hours. Pat made sure we got top dollar for our trade in, and Dave (finance) got a great rate. We have purchased or leased thru west Herr for many years and their staff and service have only gotten better. We will continue to recommend the dealership to friends and family.

Pat from west Herr met us on time and had several options ready for us to look at. When we identified a car that would fit our budget and needs, he quickly helped get a test drive. We decided on that vehicle and the purchase process from arrival at the dealership to leaving with the car took only about 3 1/2 hours. Pat made sure we got top dollar for our trade in, and Dave (finance) got a great rate. We have purchased or leased thru west Herr for many years and their staff and service have only gotten better. We will continue to recommend the dealership to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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