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West Herr Subaru

(3,513 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,513 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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My experience with West Herr Subraru was top notch. They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very friendly and courteous. West Herr Subraru ROCKS, a great dealer experience!

My experience with West Herr Subraru was top notch. They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very friendly and courteous. West Herr Subraru ROCKS, a great dealer experience!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had the pleasure of working with Bryce when purchasing my new Forester recently. He was thorough and knowledgeable about the vehicle. Laid back and interesting to chat with. The actual purchase was smooth and completed without a hitch!

Had the pleasure of working with Bryce when purchasing my new Forester recently. He was thorough and knowledgeable about the vehicle. Laid back and interesting to chat with. The actual purchase was smooth and completed without a hitch!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had the pleasure of working with Jim in the Service Department. Very knowledgeable and courteous!

I had the pleasure of working with Jim in the Service Department. Very knowledgeable and courteous!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They were very thorough in letting me know everything that needed attention with my car.

They were very thorough in letting me know everything that needed attention with my car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Welcoming and helpful staff which made the experience stress free. Answered all our questions and gave us options.

Welcoming and helpful staff which made the experience stress free. Answered all our questions and gave us options.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Actually a pleasant experience. Fair price and large inventory to choose from. Sales team was helpful and pleasant!

Actually a pleasant experience. Fair price and large inventory to choose from. Sales team was helpful and pleasant!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealing with West Herr Subaru and salesman Paul Naum have both been an excellent experience and would highly recommend them.

Dealing with West Herr Subaru and salesman Paul Naum have both been an excellent experience and would highly recommend them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Was at west herr Subaru in orchard park for oil change and brake replacement on 10/10. Nicole was my service rep. She was fast, efficient, knowledgeable, and friendly. Kept me smiling through the entire visit, even when it came time to settle up. Highly recommend west herr Subaru and NICOLE..

Was at west herr Subaru in orchard park for oil change and brake replacement on 10/10. Nicole was my service rep. She was fast, efficient, knowledgeable, and friendly. Kept me smiling through the entire visit, even when it came time to settle up. Highly recommend west herr Subaru and NICOLE..

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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It was my first new vehicle purchase so everything was fairly new to me. But David made the process super smooth and easy to follow the transaction was done in no time! Super happy with what they had setup for me and my new Crosstrek!

It was my first new vehicle purchase so everything was fairly new to me. But David made the process super smooth and easy to follow the transaction was done in no time! Super happy with what they had setup for me and my new Crosstrek!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My wife's vehicle showed a check engine light and I drove to the dealer service location late in the day. Many others were receiving assistance and Frank addressed me moments after I entered while taking care of the two customers and his attention was calm and assuring once it was my turn. He is a true professional and ambassador for his dealership presenting himself as a capable problem solver committed to supportive customer service. Everything with the service and actions needed for my vehicle was explained and the loaner vehicle was more than adequate for the time we needed it. I will not hesitate to reach out to Frank for future needs as I trust he and the rest of the customer service team will continue to be the best at what they do taking care of their customers kindly in prompt and effective ways.

My wife's vehicle showed a check engine light and I drove to the dealer service location late in the day. Many others were receiving assistance and Frank addressed me moments after I entered while taking care of the two customers and his attention was calm and assuring once it was my turn. He is a true professional and ambassador for his dealership presenting himself as a capable problem solver committed to supportive customer service. Everything with the service and actions needed for my vehicle was explained and the loaner vehicle was more than adequate for the time we needed it. I will not hesitate to reach out to Frank for future needs as I trust he and the rest of the customer service team will continue to be the best at what they do taking care of their customers kindly in prompt and effective ways.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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