Reviews
Everyone at West Herr Subaru is always so friendly and welcoming. I never feel like a nuisance or my questions are stupid. Waiting area is always clean and well stocked with snacks and beverages.
Everyone at West Herr Subaru is always so friendly and welcoming. I never feel like a nuisance or my questions are stupid. Waiting area is always clean and well stocked with snacks and beverages.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership but not satisfied with the service department . Had a not so good experience with the service department. I would rather explain by phone
Great dealership but not satisfied with the service department . Had a not so good experience with the service department. I would rather explain by phone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Staff is kind, friendly and up front with costs of service and maintenance. The video overview from the service department is a fantastic idea!
Staff is kind, friendly and up front with costs of service and maintenance. The video overview from the service department is a fantastic idea!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James Brown at the OP Subaru location is exceptional. I Highly recommend! He knows what he’s doing and takes pride in his work.
James Brown at the OP Subaru location is exceptional. I Highly recommend! He knows what he’s doing and takes pride in his work.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Easy to look at multiple makes. Pleasant sales experience.word word word word word word
Easy to look at multiple makes. Pleasant sales experience.word word word word word word
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The service at the 2 West Herrs I visited was nothing less than stellar. From Steve Martin at Audi Buffalo, who showed me EVERTING I thought I wanted to drive. To Jon Simonin , Subaru, who helped me with the final decision, these guys were attentive, fun, incredibly knowledgable, and wonderful to work with . Anthony Dean made the financial aspect less painful and Samantha Rolon who handled all my papers and got my app set up. Patient they all were. John gave me a great tutorial, and I will have another appointment to review all the great things I need to maximize my use of the '26 limited XT outback. I highly recommend the West Herr group.
The service at the 2 West Herrs I visited was nothing less than stellar. From Steve Martin at Audi Buffalo, who showed me EVERTING I thought I wanted to drive. To Jon Simonin , Subaru, who helped me with the final decision, these guys were attentive, fun, incredibly knowledgable, and wonderful to work with . Anthony Dean made the financial aspect less painful and Samantha Rolon who handled all my papers and got my app set up. Patient they all were. John gave me a great tutorial, and I will have another appointment to review all the great things I need to maximize my use of the '26 limited XT outback. I highly recommend the West Herr group.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional dealership. Our interaction with the entire staff was enjoyable. Our salesman was great!
Very professional dealership. Our interaction with the entire staff was enjoyable. Our salesman was great!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Superior customer sevice. Bryce seamlessly got the deal done 48 hours BAM! EXACTLY HOW IT SHOULD BE DONE! STELLAR EXPERIENCE!
Superior customer sevice. Bryce seamlessly got the deal done 48 hours BAM! EXACTLY HOW IT SHOULD BE DONE! STELLAR EXPERIENCE!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience
Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!
Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair