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West Herr Subaru

(3,491 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience

Very professional and efficient. Salesperson Bryce b is a pleasure to work with. Great experience

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!

Excellent service. Nicole Was great. And my Mechanic was wonderful. Highly recommend!! Love OP Subaru!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Cassandra was excellent! She went out of her way to be helpful to us; kind, considerate, knowledgeable. She made sure we were satisfied with what was being done. We really appreciate Cassandra.

Cassandra was excellent! She went out of her way to be helpful to us; kind, considerate, knowledgeable. She made sure we were satisfied with what was being done. We really appreciate Cassandra.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Was very pleased with my service there. Because my 2018 outback had some questionable issues I asked for a loaner car to use because I’m out in the country. Glad I did because it took the next day to also service my car. My service manager was great & help me with making decisions on how to fix some issues. I’m 78 & never was a mechanic His name was Frank Gengo in. I have had him many times before & trust his judgement. Have had West Herr for my last 4 Subaru’s.

Was very pleased with my service there. Because my 2018 outback had some questionable issues I asked for a loaner car to use because I’m out in the country. Glad I did because it took the next day to also service my car. My service manager was great & help me with making decisions on how to fix some issues. I’m 78 & never was a mechanic His name was Frank Gengo in. I have had him many times before & trust his judgement. Have had West Herr for my last 4 Subaru’s.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Frank was very helpful and organized as i had many repairs to prioritize on an affordable schedule.

Frank was very helpful and organized as i had many repairs to prioritize on an affordable schedule.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Thank west herr of orchard park for making buying a car stress free. I told them what I wanted and the price I wanted to spend and Noah made it happen! I love my new car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I would recommend this dealership to anyone who asks. They are very respectful of the customer. They are very thorough in reviewing the work done.

I would recommend this dealership to anyone who asks. They are very respectful of the customer. They are very thorough in reviewing the work done.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Super low pressure and easiest dealership I’ve ever worked with. Chris was excellent and professional. Purchase process was a breeze.

Super low pressure and easiest dealership I’ve ever worked with. Chris was excellent and professional. Purchase process was a breeze.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Truly impressed! I am new to Subaru and this was my first maintenance visitI. If only medical practices were run this smoothly and with such grace and transparency! job well done!!

Truly impressed! I am new to Subaru and this was my first maintenance visitI. If only medical practices were run this smoothly and with such grace and transparency! job well done!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This has been my 4th purchase at West Herr Subaru. I wouldn’t think of going anywhere else. Customer service is outstanding and the service department is excellent. Service technicians are very pleasant, explains any service needed and service is timely. Waiting area is comfortable and clean, snacks, water and coffee are provided.

This has been my 4th purchase at West Herr Subaru. I wouldn’t think of going anywhere else. Customer service is outstanding and the service department is excellent. Service technicians are very pleasant, explains any service needed and service is timely. Waiting area is comfortable and clean, snacks, water and coffee are provided.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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