West Herr Subaru

My wife's vehicle showed a check engine light and I drove to the dealer service location late in the day. Many others were receiving assistance and Frank addressed me moments after I entered while taking care of the two customers and his attention was calm and assuring once it was my turn. He is a true professional and ambassador for his dealership presenting himself as a capable problem solver committed to supportive customer service. Everything with the service and actions needed for my vehicle was explained and the loaner vehicle was more than adequate for the time we needed it. I will not hesitate to reach out to Frank for future needs as I trust he and the rest of the customer service team will continue to be the best at what they do taking care of their customers kindly in prompt and effective ways.

Whether it was my first Subaru purchase in February 2025 or my recent service visit for a tire issue, my experiences with West Herr have been positive. During my recent visit, I brought my vehicle in because a tire I had previously patched developed a slow leak and ultimately needed to be replaced. The service representative, who I believe was Lexus, was incredibly helpful. She explained that my tire was covered under warranty, walked me through my options, and made the entire process feel comfortable rather than making me feel like I was being sold something. I initially anticipated needing two new tires, but with the warranty coverage and the buy three get the fourth free, I was able to replace all four tires at a much better value than I expected. I really appreciated the transparency, professionalism, and customer service throughout the process. Alexis and the service team made what could have been a frustrating situation into a genuinely positive experience. Thank you to everyone involved!

Went to West Herr Subaru service area to see if I could have my oil changed and tires rotated. It was short notice but the next day was leaving on a trip. They were able to squeeze me in.

The VERY BEST...extremely competent friendly service. Never had to bring a vehicle back after servicing for many Subarus. Highly recommend.

The wait time was appropriate and the customer waiting area was comfortable and clean. The service writer was friendly and helpful.

Everyone at West Herr Subaru is always so friendly and welcoming. I never feel like a nuisance or my questions are stupid. Waiting area is always clean and well stocked with snacks and beverages.

Great dealership but not satisfied with the service department . Had a not so good experience with the service department. I would rather explain by phone

Staff is kind, friendly and up front with costs of service and maintenance. The video overview from the service department is a fantastic idea!

James Brown at the OP Subaru location is exceptional. I Highly recommend! He knows what he’s doing and takes pride in his work.

Easy to look at multiple makes. Pleasant sales experience.word word word word word word