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West Herr Subaru

(3,515 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

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Reviews

(3,515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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My experience with Rob at West Herr Subaru was excellent. I was treated in a professional , friendly manner. The entire process was smooth and very comfortable! No stress. During the sale the staff was very knowledgeable and all questions were answered. Everything was done in a matter of a few hours , no waiting! Most of all the car is amazing , just what I wanted . I would recommend this dealership as first class!

My experience with Rob at West Herr Subaru was excellent. I was treated in a professional , friendly manner. The entire process was smooth and very comfortable! No stress. During the sale the staff was very knowledgeable and all questions were answered. Everything was done in a matter of a few hours , no waiting! Most of all the car is amazing , just what I wanted . I would recommend this dealership as first class!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I immediately felt welcomed at West Herr Subaru! Everyone was friendly and helpful. There was a hustle and bustle that seemed energetic and fun not chaotic and disorganized. My sales rep David was awesome. Answered all my questions promptly and was always kind and professional! Overall, I love my Crosstrek and can see why all the positive vibes! I’m excited to be a part of the West Herr Subaru family and know I’ll be well taken care of in the future. Thank you!

I immediately felt welcomed at West Herr Subaru! Everyone was friendly and helpful. There was a hustle and bustle that seemed energetic and fun not chaotic and disorganized. My sales rep David was awesome. Answered all my questions promptly and was always kind and professional! Overall, I love my Crosstrek and can see why all the positive vibes! I’m excited to be a part of the West Herr Subaru family and know I’ll be well taken care of in the future. Thank you!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My experience with West Herr Subraru was top notch. They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very friendly and courteous. West Herr Subraru ROCKS, a great dealer experience!

My experience with West Herr Subraru was top notch. They followed through with their offers which worked perfectly towards my new Forester purchase. I was in & out in a timely manner, everyone's very friendly and courteous. West Herr Subraru ROCKS, a great dealer experience!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had the pleasure of working with Bryce when purchasing my new Forester recently. He was thorough and knowledgeable about the vehicle. Laid back and interesting to chat with. The actual purchase was smooth and completed without a hitch!

Had the pleasure of working with Bryce when purchasing my new Forester recently. He was thorough and knowledgeable about the vehicle. Laid back and interesting to chat with. The actual purchase was smooth and completed without a hitch!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had the pleasure of working with Jim in the Service Department. Very knowledgeable and courteous!

I had the pleasure of working with Jim in the Service Department. Very knowledgeable and courteous!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They were very thorough in letting me know everything that needed attention with my car.

They were very thorough in letting me know everything that needed attention with my car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Welcoming and helpful staff which made the experience stress free. Answered all our questions and gave us options.

Welcoming and helpful staff which made the experience stress free. Answered all our questions and gave us options.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Actually a pleasant experience. Fair price and large inventory to choose from. Sales team was helpful and pleasant!

Actually a pleasant experience. Fair price and large inventory to choose from. Sales team was helpful and pleasant!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealing with West Herr Subaru and salesman Paul Naum have both been an excellent experience and would highly recommend them.

Dealing with West Herr Subaru and salesman Paul Naum have both been an excellent experience and would highly recommend them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Was at west herr Subaru in orchard park for oil change and brake replacement on 10/10. Nicole was my service rep. She was fast, efficient, knowledgeable, and friendly. Kept me smiling through the entire visit, even when it came time to settle up. Highly recommend west herr Subaru and NICOLE..

Was at west herr Subaru in orchard park for oil change and brake replacement on 10/10. Nicole was my service rep. She was fast, efficient, knowledgeable, and friendly. Kept me smiling through the entire visit, even when it came time to settle up. Highly recommend west herr Subaru and NICOLE..

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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