Skip to main content

West Herr Subaru

(3,467 reviews)
2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

Inventory

See all 25 vehicles from this dealership.

Reviews

(3,467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Amber Trost was excellent in helping me find a reliable car for my family. I would wholeheartedly recommend working with her and West Herr Subaru.

Amber Trost was excellent in helping me find a reliable car for my family. I would wholeheartedly recommend working with her and West Herr Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Salesman Paul Maen gave us a fair deal, never pushy, and responded to any questions about the sale. He was really good to work with. Paul got us into the vehicle we wanted. The staff also were great to work with. This was our third vehicle we have purchased from West Herr.

Salesman Paul Maen gave us a fair deal, never pushy, and responded to any questions about the sale. He was really good to work with. Paul got us into the vehicle we wanted. The staff also were great to work with. This was our third vehicle we have purchased from West Herr.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Jonathan listened to wish list and found the right vehicle for me. No pushing or strong arm tactics, just showing me what I asked for and explaining options. Samantha as my delivery person did a great job of explaining my paperwork as well as showing me the features of my new vehicle. This was a great experience all around.

Jonathan listened to wish list and found the right vehicle for me. No pushing or strong arm tactics, just showing me what I asked for and explaining options. Samantha as my delivery person did a great job of explaining my paperwork as well as showing me the features of my new vehicle. This was a great experience all around.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

I was treated extremely well when I took my ‘23 Outback Touring XT in for service. I was given a loaner car to use while mine was being worked on. Updates were texted to me and the work done was done well. Team members were kind, considerate, and helpful.

I was treated extremely well when I took my ‘23 Outback Touring XT in for service. I was given a loaner car to use while mine was being worked on. Updates were texted to me and the work done was done well. Team members were kind, considerate, and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Bought a Crosstrek last March. Good experience w sales and Finance. Sales and Finance people pleasant, knowledgeable. And helpful. Service employees efficient, friendly and thoughtful. . Only took barely an hour for first service checkup. Quick and professional.

Bought a Crosstrek last March. Good experience w sales and Finance. Sales and Finance people pleasant, knowledgeable. And helpful. Service employees efficient, friendly and thoughtful. . Only took barely an hour for first service checkup. Quick and professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service!

Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with results of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service!

Consumer response

Always courteous particularly as a woman receiving that respect that we have knowledge! Answered questions well, reviewed the work to be done, Called with tesults of diagnosis and time it would take to fix.Gave current year loaner car for as long as needed. Have bought many cars from West Herr with great sales people and service!

Show full review

Matthew Johnson from West Herr Subaru did an excellent job helping me and finding the perfect vehicle for me. Courteous and professional.

Matthew Johnson from West Herr Subaru did an excellent job helping me and finding the perfect vehicle for me. Courteous and professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Friendly, knowledgeable, and so helpful and patient. Sales consultant Lindsay W. made the car buying experience comfortable and easy. Hey, West Herr, Lindsay is A#1.

Friendly, knowledgeable, and so helpful and patient. Sales consultant Lindsay W. made the car buying experience comfortable and easy. Hey, West Herr, Lindsay is A#1.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Cassandra was able to help me with a recall on my car. Was fast and easy.

Cassandra was able to help me with a recall on my car. Was fast and easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

We've always had great experiences at Orchard Park Suburu. Everyone we delt with right from the start have been the best. Cassandra has worked miracles for us ✨️ We also love working with Deanna one of the best on the sales floor.

We've always had great experiences at Orchard Park Suburu. Everyone we delt with right from the start have been the best. Cassandra has worked miracles for us ✨️ We also love working with Deanna one of the best on the sales floor.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 3467 reviews

Related searches near you