West Herr Subaru

Cassandra has always been informative,and has led me to an educational perspective and truly a very exceptional service outcome. I don't know what I would do if she wasn't at west herr.

Had a great experience with Jon, he made the car buying process very easy and worked with me on everything I needed!

I recently went in for service on my 2019 wrx due to a faulty infotainment system and the service was outstanding as always.

Outstanding professional service! Dave was most helpful in answering questions and explaining follow up work I need to have completed.

Great service . Quick reliable answers. Outstanding shuttle driver( Greg) and service rep Cassandra. Reliable and accurate estimate.

The service at WestHerr Subaru is truly superb. I experienced an intermittent issue where my car’s throttle or engine wouldn’t properly rev, leaving me unable to accelerate despite pressing the gas pedal. During one of these incidents, I brought the car to Subaru without an appointment. Nicole stepped in promptly, not only fitting me in for service but also providing a loaner vehicle for the duration needed to diagnose the problem. The issue required careful diagnostics and took some time to resolve. Throughout this process, Nicole kept me informed daily, demonstrating excellent client service and dedication in identifying the root cause. Their attentiveness and professionalism make WestHerr Subaru a top-notch dealership to work with. I wouldn’t go anywhere else for car service and highly recommend them. The concierge-style approach truly made me feel like a valued client, not just a customer.

They were friendly, helpful and very professional and knew what they were doing. I am glad I have them and I am not running around looking for some other mechanic place.

The service & repair was excellent. No complaints only compliments for a very job well done.

Jack was quick and efficient. Said my car looked cool too so he’s a chill guy.

West Herr Subaru of Orchard Park has an excellent service department. I had an issue with the tire pressure monitoring system on my Ascent, I called and discussed the issue with a service representative and they asked me to bring the vehicle in the next day to check it out and they quickly identified and resolved the problem.