Bought a vehicle from Dave Smith in 2017, get a call while in for oil change that my vehicle needed lug nuts for 57 and some change due to someone wrenching... on them to much and lug caps are rounded out. Well, There dealership is the only ones that have ever removed the caps so I find that kinda interesting. So while in there talking to the sales lady, she explained that they are after market lug nuts they replaced them with....ok cool and I walked out the door. After reading over the invoice, they only replaced 5 of them at 11 something apiece. Since when does aftermarket lugs nuts cost 11 dollars apiece. I thought for 57 , they would all be replaced. Sounds like a scam.
First off if I could have given 0 stars I would have. Went into dealership to purchase a truck that was online. First impressions are always everything!... I should have walked away at that point. When at the dealership I was not greeted professionally at any time from anyone at the dealership. I told salesman where I needed to be and that’s when the fun started. Still to this day I have never met or had the chance to communicate with a manager of any sort. I came in to buy this truck and went out of my way at each fork in the road to pick it up. Salesman texts me days and days later asking what they can do to get me in the truck. Then insults me with a payment $5 less than one I never agreed to. Ive purchased and owned many vehicles and just can’t understand how and why this happens. So in a nutshell. Rating the service is a clear “0” rating management I’ve never met another “0” the entire process still a “0” The sad fact is we purchased a vehicle here once and had same experience. We live less than a mile away and was hoping to give them another chance. I did give upper management feedback and it seems as if no one cares. Sorry about the long review but there is too much to say... BEWARE...
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other... things that need immediate attention or future and let me no in advance
Thank you for the great review! We appreciate your business.
I was totally jazzed about my new ride. But they never installed my pen holder. Big no no fellas. I will take my fur suit and never return here!
Bought my very first car here. A 2013 Grabber Blue Mustang. Had it serviced recently multiple times for multiple leaks that kept occurring. Well on October... 11th, 2019 my mustang started on fire and is a complete and total loss. I am completely appalled at the negligence of the service department. This is the worst thing that has ever happened to me in my life. My pride, my joy, I worked hard to get this car and made it so unique and now it's completely gone because of what I thought was a reputable dealership. I wish I had bought my 2018 Mustang elsewhere because I will constantly worry about issues in the future since I had it serviced there as well. Also, when confronting service advisors, they are very rude and not helpful or sympathetic. This is something that I'll never get over or ever forget. I'm severely broken and can't stop crying and this dealership is basically laughing at me.
Reached out to Dave Smith Ford via internet and did not get a follow up for several days later telling me the vehicle I was looking for was in transit.... When the vehicle finally got there instead of the sales person following up with me I had a friend tell me that the vehicle I was looking for was on the lot. All in all went here they truly undervalued my trade by approx $10k and tried to us a state tax law as a incentive not to take my vehicle else we’re to sell. That to me is a horrible sales practice. I will be going elsewhere to do business
I bought a really nice F350 from here and I really love the truck. Unfortunately, that's the only thing good I have to say. They made the buying process... as difficult as I can imagine it being. They were late paying off my bank AND paid them the wrong amount. So I'm left dealing with my old bank to close out the old loan. They keep sending me little bills for this and that. It really feels like I'm dealing with one of those corner used car snake oil salesmen. Also, it's been over 2 months and I have not received my registration from the DMV, no doubt because they sent that paperwork in late as well. No matter how much you like a car/truck there, it's not worth it - just go somewhere else.
My family and I were in the market for something for our growing family. I was mislead on several things by Justin Steffan. You could smell the alcohol... off him 20 paces away. Very disappointed.
I was called at 1:56 from the dealership saying their shuttle was on the way to get me so that I could pick up my wife's car which was in for routine... maintenance. We live 13 minutes from Dave Smith Ford . They arrived at 2:54. I called and the operator said she'd call me back. She didn't. TERRIBLE service.
I have never left a review for anything before and had to sign up for google just for this reason because for the first time in my life I found it necessary.... I found it so necessary that I am going to paste my review in any area that this service center is listed. I would pick zero stars if I could. I have never had such bad service before. My car was brought there with the battery light on. Another garage told me it was the grill shutters and to bring it to a Ford dealer. Instead of checking to make sure that was the problem, they just ordered the parts for my car and I was told they would take a few days to come in. While waiting for the parts for more than a week, my horn stopped working. Then my dashboard lit up like crazy and my car broke down. I had it towed back to Dave Smith on a Tuesday, called them and informed them what happened and was told because my car was in there before I had to wait until Wednesday to talk to the person overseeing my car. I have never heard of such foolishness. Called Wednesday and was told he did not come to work so my car just sat there with nobody doing a thing with it, meanwhile I am paying for a rental. Again, never had any garage ever do this. I should have had it re-towed to West Herr or Delacy after that, but I digress. I again explained to Dolly (who was the only person there that actually took the time to listen) every code that flashed on the dash and that the horn was not working. I watched her write all of this down. Finally, on Thursday I get a call telling me it was my alternator and the parts again would be a few days out. Never experienced that with West Herr. Called them again on Monday, had to leave a voicemail for Mike because he was busy. No return call from him. I called again on Tuesday and was told my parts were there and they were just getting it in for repair. One full week of a rental car to have an alternator changed. Go to pay the bill and they never gave me my AAA discount so had to wait for him to redo everything. I was told that my original parts/grill shutters could be restocked except for one which was a plug. I was told the plug would be in my car. It was not. At this point I was WAY too annoyed to go back in and ask for it. Got home, hit the lock button on my fob and figured out they never bothered to repair the horn. I have never had such a bad experience with a Ford service station before and I have driven Fords for over 30 years. I now have to take my car in once again to have the horn repaired, but it surely will not be to Dave Smith Ford. I will take the time to go out to West Herr where I know the work will actually be completed, and in a timely fashion.