Dave Smith Ford

Frank Masi is by far the best service manager you people have had in the time I have been associated with your dealership

Exemplary customer service, minimal waiting, specialized care for my Bronco, at a fair price —- nothing else matters. I highly recommend Dave Smith Ford in Williamsville, NY.

After searching several Dealerships, I finally got my mustang~!! The search is over~!! THANK GOD~!! Alex Dunn is AMAZING at his job....very professional, very friendly...he made the transaction very enjoyable....My time there was stress free....THANK YOU ALEX FOR EVERYTHING and A JOB WELL DONE~!!!

I had the worst experience at a dealership possible to occur. Mark put a deposit down on a vehicle to hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it home, the next day the salesman and GM Dan told me I only had one hour to decide in which wasn't enough time for me. The GM was very rude. The next week they drop the price for auction because guess what? In that one hour I had a week had passed and no one looked at it. I text to see if it's available. Go in to buy it. Sign everything to take it home. There's a lean and no title. Dealership claims they did not know yet again a week prior I had one hour to decide. Vehicle had one small dent in which they said will be fixed, only has one key I am told I will get another. Over a week goes by before the titles in. Get the car it's been there dents still there, no key. Drive the SUV home only. Next day only to two stores. Brakes start squealing. Mechanic looks at it. I call next day. Oh bring it in. List of things wrong sent over including brakes, rotors calipers. Another week goes by they still have the truck. Go pick it up. It's making the same noise. GM gets in no noise of course. I drive home hear it turn around. Drive the salesman so much noise you can’t believe he states "oh drive it 100 miles it should go away". Now I am getting upset I ask for the GM oh he's in a meeting. The tech comes for a ride hears it. Within the drive states all of this "oh we cleaned the pads, that noise will go away I promise, must be cheap brakes whoever put on it prior, yeah it's the brakes, GETS out of the vehicle says if it's still happening in a few weeks bring it back and tell them it's the pads and rotors but don't say I said so". I ask to talk to the GM manager dick head Dan. Explain what the tech said, that I am getting mad and it should be fixed. Dan comes back and says the tech said he didn't say that. In which I get mad and ask why I would lie. I said you are a dealership you should be fixing it not saying drive around with the noise. GM gets mad at myself and my significant other for expressing concerns about working in costumer service and they should be fixing it. Our experience was the worst we have had and trust me we own vehicles- he was told this. Dan gets xxxxxx off states "I am not doing anything for you, I am done here. We are done". Gets up and walks away as I am still speaking. If this is the type of dealership you want to deal with be my guest. Hours wasted, treated and talked to like xxxx and sold a car they refuse to fix even when their tech stated all of the above. A manager who just says we’re done and walks away, now that is the great representation of how you will be treated at DaveSmith Transit Road.

I purchased my vehicle in December. My experience with this dealership was fantastic. I normally dread purchasing a new vehicle, but this was an easy and relaxing purchase. I dealt with Dan Flanigan and Charlie Giglio, they couldn't have been nicer and more accommodating. I highly recommend this dealership!

The price that was listed was not the asking price. They need to honor the price, fix it on the webpage or take it down.

My experience was stress free. Jim found the exact vehicle I was looking for. Thank you Jim and Dave Smith Ford.

I've purchased several vehicles from this dealership. Dave and his team are always very friendly, and welcoming. Dave Smith has a great sense of humor. Eric Hartz is very nice. Matt and Kyle in Finance are very good at their job. All of the great team in the service department seem to be very honest, and forthright. I have always brought my trucks back for general maintenance and warranty repairs. Truck has always been returned to me in great shape. I feel that they respect my time, and my property. I recently tried the mobile service van. Where has this been all of my life?!? It was so convenient. I had called to have a recall done, and I spoke to Candace in the scheduling department. she said that they could come right to my house and do it in the driveway if I wanted. It was done by 11:00 the next morning, and I didn't even have to leave the house. WONDERFUL!! Keep up the great work to Dave smith Ford and team.

Went to Delacy first, I was looking for a robins egg blue bronco sport heritage. Sales guy there was rude and not helpful. Saw that Dave Smith had one, walked in and Antonio was able to assist. He was amazing. Very down to earth, went on test ride and talked to me not just to my husband. He didn’t dodge anything was upfront and felt like we knew him for years. If anyone is looking for a car, please go see Antonio, he is an absolute gem. He even remembered the nickname I gave the car when we picked it up. Sometimes those little things really stand out.

Great service and people. I just received a refund for an oil change that was that was charged incorrectly. Great honesty, and Great business practices to look for billing errors I have bought 2 new cars from Dave Smith and it is my favorite dealership