Wickstrom Auto Group

Wickstrom excels in the process of buying a car and with the follow up. Its a relationship, not a transaction. I walked in, had done my homework, worked with Ryan Poltzer, we wrapped up details in 30 minutes after the perfunctory test drive. The actual financing took a bit longer because the dealership with slammed with people. Ryan expressed his concern about how long it was taking because of the volume and offered food and drink which was appreciated. Once the others in front of me were approved and signed up, the process took about 15 min and I was in my new Ford. This is the fourth car I've bought at Wickstrom and if I don't buy the next two or three there I will be surprised. They are professional and know how to deliver the complete painless buying experience. I've never felt taken advantage of. Its nice to walk away from a car buying experience and feel that you have received a good deal and that the dealer is willing to continue to support you in every way. Wickstrom rocks!

I had a great experience with this dealer they were friendly and recieved great service from Tony D.

Having bought cars for over 50 years, I have to say this was the most customer friendly experience I have ever had. Wickstrom Auto Group and my sales agent Eric Jensen went out of their way to make our buying experience very satisfying. We were looking for a Chrysler Pacifica Hybrid and we had been to 5 other dealers before we got to Eric and Wickstrom. The other 5 dealers were either unpleasant to deal with or did not have the car we were looking for. In searching the inventory of dealers in the area, it looked like Wickstrom had what we were looking for. I sent a message to the dealership and Eric got back to me in a very short time with a picture and description of the car they had on the lot. We talked on the phone and even though it was his day off, Eric said he would drive out to us (25 miles one way) for a test drive. When he got here, and we had said we would be interested in buying the car, he left the Hybrid with us while he drove our trade in back to the dealership for an appraisal and then back to us. We agreed on the price for both the trade in and the new car on the spot. We met Eric and his finance guy at Eric's desk the next day. There was no high pressure sales pitch for any additional coverage and we concluded the paper work in about 30 minutes. Eric showed us the features of the car and we were off and driving with a full charge on the battery and a full tank of gas. We like the car and would recommend Eric and Wickstrom Auto Group as a place to look for your next car. This was a 5 star experience. Bob Williams/ Huntley, IL