Acura of Rochester

Bob Heil was terrific to work with! I waould recommend him to anone.

Quick, efficient routine service. Results were fully explained and follow-up issues identified.

Really enjoyed working with Paul as he was patient and thoughtful throughout the process; no pressure approach with great communication made for a pleasant... experience.

After a lifetime of buying "American" sedans, when it came time to lease a new car in 2019, it was harder to fine U.S. sedans, as so many have been dropped... from the auto lines. So, I found myself looking elsewhere. After looking at a lot of cars, I went to Acura of Rochester (never even thinking of an Acura before that day) - and I was blwon away by the welcome, courtesy, facilities and products of this dealership and my salesman. I was able to acquire a new RLX in July, 2019. I did not have any reason to even experience the service department until May, 2020 for my first oil change and tire rotation - and my image of Acura of Rochester did not change, The professionalism of staff and the service facilities continued to re-enforce my opinion of Acura of Rochester was one of the finest dealerships I have ever worked with!

The only concern I had with the service department is in the past, premature and what I consider unnecessary repairs were recommended to my wife, earlier... than the Acura factory recommendations. She always has me interact with the service team out of concern for this. Beyond that, a good service department

Great job, no issues. Not only am I very satisfied with the quality and performance of the RDX , the same goes for Acura of Rochester Service Dept.... The service was completed in a timely manner and the cost was less than I expected. I highly recommend Acura of Rochester

From the very first contact with Acura of Rochester, we felt respected and cared for which continued throughout the entire process. The communication was... excellent. Everyone was helpful and went above and beyond! Great experience!

Even in these hard times, I was able to have my car serviced.

Rochester Acura an example of a no hassle, no intimidation and respectful no pressure sales experience. Sales associate, Jeramy was more interested in... what and why we were looking for a new car and what we expected from a successful experience. After a very thorough overview of the RDX, which we were interested in, he then worked with us on a ?fair? price that we had put on the table. Within a short period of time he and his sales manger were able to meet our goals for a fair price. Throughout this experience I do not believe that we had ever been treated so respectfully with a very positive experience. The result? A fabulous car with a smooth beautiful ride, cutting edge technology and a history of few problems. Thanks Jeramy and Rochester Acura.

I Always have great service at Acura, especially when working with Eric! He is very pleasant, thorough and very informative on the my car?s work progressive.... Love that!