Acura of Rochester

Mike was great in helping me get into my new ZDX!! I love the vehicle and his service was top notch. He explained everything, was fast and efficient with my time. Thanks Again Mike!

I had a great experience buying my car and love it still ‘21 ILX. BUT everytime I go to service I leave frustrated and angry- my car has died twice where it needed to be jumped bc I was cleaning it and had the radio on- figured this out when it happened again. Since then there are times when the car hesitates to start (several times a week) but the tech said today 5/18 when they tested the battery and I had to spend my Saturday morning at a dealership to tell me there’s nothing they can do bc the battery is testing fine! Really so my word is dirt bc they think I want a new battery which was told they only last 3 years bizarre bc I’ve never had to buy a battery for a car that’s 3 yrs old seriously this is terrible service. I might as well be driving a junker wondering if it’s going to start every morning. In the market for a new car and it won’t be from Acura of Rochester - the blue tooth is awful people always complaining techs told me to get a new phone which i did and no improvement same ole issue for the past 2 years - you put all of this on the customer -

This is our 3rd vehicle from Acura Rochester and I can’t say enough wonderful things about our salesman Chris. However originally after having this vehicle for less than 90 days we had a problem with our perforated leather seats. It took escalating our concerns numerous times and after the 3rd complaint to have this remedied. We opted in for tire coverage after being heavily influenced as we were going to buy out lease this time and the truck (MDX 2023) was brand new. This coverage and warranty was short lived as well. We had an issue with 2 tires and were told it wasn’t included in the coverage. We asked for a copy of the coverage in writing, however never received it. This week we had another issue with the same 2 tires and were given the run around. We were told the gentleman we needed to speak with had left early for the day and would be at the dealership first thing in the morning. My husband returned this am driving the truck and was told the gentleman he needed to speak to wasn’t in which naturally was puzzling as we were told he left early the previous day and assured he would be in the am. This has been an awful experience this time around and we will not be renewing or buying out our lease or recommending Acura (as we’ve done in the past). I feel like we were upsold on a service that we aren’t able to use (and taken advantage of)and no one cares to address this concerning matter. This is particularly disheartening during these brittle economic times that we live in especially being a repeat loyal customer.

Ryan made getting my first car super easy and enjoyable! Highly recommend this dealership to anyone who is looking to lease or buy!

Ryan my salesman was great. He made the process easy. They valued my trade in fairly and everything was super easy.

Ryan was a pleasure to work with. Understood our needs and was truly professional and courteous. The dealership made the car buying experience fun and worked with us to help us purchase the car we wanted. I would highly recommend Ryan to anyone needing a car. I would definitely choose Ryan and Garber when I make my next car purchase. Thanks Ryan for making this car purchase a fun one. Look forward to working with again.

Ryan did a great job. He was not pushy and gave me all the information that we needed to make an informed decision. We love our new Acura

Ryan was very professional and accommodating. Worked around my schedule. Got me in and out in less than 5 hours. Excellent job!

The dealership was quick to respond to my inquiry for a test drive. I was contacted by my sales person Ryan who made an appointment with me to test drive the car that evening. The buying process was quick and I picked it up a few days later

Dealing with Garber was so easy. I told Ryan what I was looking for and within days he found exactly what we were looking for and we had it by the end of the week. I felt like we were treated fairly and given a good deal on our trade in. Highly recommend