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Acura of Rochester

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Acura of Rochester Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2009

After Garber Automotive Group acquired 4 Rochester area dealerships in the fall of 2011, including Acura, Kevin Parker w

...

as named the new General Manager/ Managing Partner of the dealerships. November of 2014 marked Kevin's 30 year milestone in the industry, spending the past 13 years with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community."

"Everybody Knows, You'll Do Better at Garber!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
205 lifetime reviews. Includes reviews of Acura of Rochester from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 12, 2020

    Bob Heil was terrific to work with! I waould recommend him to anone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your service experience working with Bob. We appreciate the feedback! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    May 25, 2020

    Quick, efficient routine service. Results were fully explained and follow-up issues identified.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback working with the team here at Acura of Rochester. We appreciate your business. Kevin I Parker, General Manager/Man...aging Partner

  • April 10, 2018

    Really enjoyed working with Paul as he was patient and thoughtful throughout the process; no pressure approach with great communication made for a pleasant... experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We are glad you enjoyed working with Paul and we thank you for sharing tha...t experience with others! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    May 24, 2020

    After a lifetime of buying "American" sedans, when it came time to lease a new car in 2019, it was harder to fine U.S. sedans, as so many have been dropped... from the auto lines. So, I found myself looking elsewhere. After looking at a lot of cars, I went to Acura of Rochester (never even thinking of an Acura before that day) - and I was blwon away by the welcome, courtesy, facilities and products of this dealership and my salesman. I was able to acquire a new RLX in July, 2019. I did not have any reason to even experience the service department until May, 2020 for my first oil change and tire rotation - and my image of Acura of Rochester did not change, The professionalism of staff and the service facilities continued to re-enforce my opinion of Acura of Rochester was one of the finest dealerships I have ever worked with!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving Acura of Rochester the opportunity to earn your business last year. Isn't it amazing that you only need to come in for an oil cha...nge once a year?! I am so thrilled to know that the experience you had at the service department was the level of standards you were able to experience when purchasing your vehicle from us. Thank you again! Kevin I Parker, General Manager/Managing Partner

  • 4.0 out of 5
    May 21, 2020

    The only concern I had with the service department is in the past, premature and what I consider unnecessary repairs were recommended to my wife, earlier... than the Acura factory recommendations. She always has me interact with the service team out of concern for this. Beyond that, a good service department

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry for the experience you had in the past with the Acura Service Department. We have new staff here that is committed to providing you with su...perior customer service you should expect from the Acura Brand. I hope we can continue to earn your business. Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    May 18, 2020

    Great job, no issues. Not only am I very satisfied with the quality and performance of the RDX , the same goes for Acura of Rochester Service Dept.... The service was completed in a timely manner and the cost was less than I expected. I highly recommend Acura of Rochester

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing the experience you have working with the team here at Acura of Rochester. We appreciate your business and thank you for the feed...back! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    May 4, 2020

    From the very first contact with Acura of Rochester, we felt respected and cared for which continued throughout the entire process. The communication was... excellent. Everyone was helpful and went above and beyond! Great experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing the amazing experience you had working with Greg here at Acura of Rochester. We appreciate your business! Kevin I Parker, Genera...l Manager/Managing Partner


    Worked with:
    Gregory Hunt

    NSX Specialist

    NOT RATED

  • 5.0 out of 5
    April 19, 2020

    Even in these hard times, I was able to have my car serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your vehicle service needs. We appreciate your business! Kevin I Parker, General Manager/Managing Partne...r

  • 5.0 out of 5
    February 24, 2020

    Rochester Acura an example of a no hassle, no intimidation and respectful no pressure sales experience. Sales associate, Jeramy was more interested in... what and why we were looking for a new car and what we expected from a successful experience. After a very thorough overview of the RDX, which we were interested in, he then worked with us on a ?fair? price that we had put on the table. Within a short period of time he and his sales manger were able to meet our goals for a fair price. Throughout this experience I do not believe that we had ever been treated so respectfully with a very positive experience. The result? A fabulous car with a smooth beautiful ride, cutting edge technology and a history of few problems. Thanks Jeramy and Rochester Acura.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kenneth for sharing the experience you recently had working with Jeremy here at Acura of Rochester. I am thrilled to hear about what it was ...like working to get a great deal on an Acura RDX! We appreciate our customers and want to always know how their experience was. Thank you for sharing that. Welcome to the Garber family! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    February 15, 2020

    I Always have great service at Acura, especially when working with Eric! He is very pleasant, thorough and very informative on the my car?s work progressive.... Love that!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued business in our Acura service department and for sharing the recent experience you had working with Eric. We appreciate t...he review! Kevin I Parker, General Manager/Managing Partner

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