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Cars for Sale   /   Dealers  /  Acura of Rochester

Acura of Rochester

4.9 out of 5 4.9
125 reviews
3883 W Henrietta Rd Rochester, NY 14623
Rectangle 48
Sales
Service Closed

Acura of Rochester Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (585) 300-4828
Used (585) 300-4860
Service (585) 200-5361

Inventory

NEW
$46,495 MSRP $46,495
2019 Acura RDX
  • Exterior Color: White Diamond Pearl
  • Interior Color: Red
  • Transmission: 10-Speed Automatic
  • Drivetrain: AWD
NEW
$61,445 MSRP $61,445
2019 Acura MDX
  • Exterior Color: Black
  • Interior Color: Ebony
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$54,295 MSRP $54,295
2019 Acura MDX
  • Exterior Color: Gunmetal Metallic
  • Interior Color: Graystone
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$43,495 MSRP $43,495
2019 Acura RDX
  • Exterior Color: Lunar Silver Metallic
  • Interior Color: Graystone
  • Transmission: 10-Speed Automatic
  • Drivetrain: AWD
NEW
$46,895 MSRP
2019 Acura RDX
  • Exterior Color: Black
  • Interior Color: Red
  • Transmission: 10-Speed Automatic
  • Drivetrain: AWD
NEW
$43,795 MSRP $43,795
2019 Acura TLX
  • Exterior Color: Platinum White Pearl
  • Interior Color: Ebony
  • Transmission: 9-Speed Automatic
  • Drivetrain: FWD

Our Employees

NOT RATED

Jerod Ingrassio

Business Manager
NOT RATED

Rick Gross

Acura Sales Advisor
NOT RATED

Gregory Hunt

Sales Advisor
NOT RATED

Joel Williams

Sales Manager
NOT RATED

Ashley Slover

Acura Service Advisor
NOT RATED

Ed Piccirillo

Acura Service Advisor
NOT RATED

Jabin Hutton

Acura Brand Specialist
NOT RATED

Ken Biemiller

Collision Center Manager
NOT RATED

Quoc Huynh

Parts Advisor
NOT RATED

Shauna Lauricella

Marketing Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since August 2009

After Garber Automotive Group acquired 4 Rochester area dealerships in the fall of 2011, including Acura, Kevin Parker w

...

as named the new General Manager/ Managing Partner of the dealerships. November of 2014 marked Kevin's 30 year milestone in the industry, spending the past 13 years with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community."

"Everybody Knows, You'll do Better at Garber"

Photos & Videos

7
Photos |
Video

Service

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
125 lifetime reviews. Includes reviews of Acura of Rochester from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews sale rep explain feature highly recommend lease new salesman knowledgeable and helpful answer question feel pressured feel comfortable customer service excellent experience good service buying experience
All Reviews sale rep explain feature highly recommend lease new salesman knowledgeable and helpful answer question feel pressured
All Reviews sale rep explain feature highly recommend lease new salesman knowledgeable and helpful answer question feel pressured feel comfortable customer service excellent experience good service buying experience
  • 5.0 out of 5
    Tremendous experience!
    by Alexander Levi from Rochester, NY
    December 13, 2018

    Jabin and Jerod were incredible to work with. They are tremendous assets to your brand. I would take incredibly good care of them if they were part of... my organization. Thanks guys!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester and for sharing your recent experience with our sales team. We appreciate your business and thank you for sh...aring that experience. Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    Great experience with a service recall
    by Michael Pomponio from Webster, NY
    December 6, 2018

    Great job, loaner was ready, car was fixed in 1 visit, car was washed & looking great when picking up, friendly staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle service and for sharing your experience. We appreciate your business. Kevin I Parker..., General Manager/Managing Partner

  • FEATURED REVIEW

    5.0 out of 5
    Great Experience, will purchase from again!
    by Al from Rochester, NY
    April 10, 2018

    Really enjoyed working with Paul as he was patient and thoughtful throughout the process; no pressure approach with great communication made for a pleasant... experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We are glad you enjoyed working with Paul and we thank you for sharing tha...t experience with others! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    It is top notch. I WILL returnwhen my lease is up
    by Sherlock from DealerRater.com
    December 1, 2018

    I have dealt with Rick Gross for my last 4 cars. He. Makes sure make an Informed decision o n the car I purchase. He always makes sure I know know... all the ins and outs of the vehicle and fixes all the settings and connects my devices.. He always is available for any questions..I feel free to stop in for help. I WILL be back to Rick in 3 years when my lease is up.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your loyalty to Acura of Rochester and specifically Rick Gross. I am so glad you enjoy working with him and the level of customer servic...e you experience at our dealership. Enjoy your newest Acura! Kevin I Parker, General Manager/Managing Partner

    Worked with:
    Jerod Ingrassio

    Business Manager

    NOT RATED
    Rick Gross

    Acura Sales Advisor

    NOT RATED
  • 5.0 out of 5
    Helpful service
    by Deryk Banks from Rochester, Ny
    November 16, 2018

    It was fine. I really don't want lot of contact, calls etc.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester and for sharing your experience. We appreciate your business. Kevin I Parker, General Manager/Managing Partn...er

  • 5.0 out of 5
    Great Car buying Experience
    by Marci Hochman from Rochester, NY
    November 8, 2018

    This is our second time leasing a Acura RDX. We love the RDX, and the Acura dealership is awesome. I just picked up the 2019 RDX at the end of October.... I already know the service department is great, as we used it for oil changes on the last Acura we leased from this dealership. We love Christopher Wood, and I hope he does not mind me contacting him with minor questions about my very technical RDX.. He is great to work with. I like being able to go back to the same person I have worked with in the past. All is good thanks

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. I am glad you enjoyed working with Chris during the process. He is a great... wealth of knowledge about the Acura brand and please do not hesitate to give him or us a call with any questions! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    Alignment
    by Arun Gurung from Rochester, NY
    November 4, 2018

    ED is really appericate person who takecare customer optimistically. Thanks for wonderful servics.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle service. We appreciate your business! Kevin I Parker, General Manager/Managing Partn...er

  • 5.0 out of 5
    Jim D in Liverpool NY
    by James D. from Liverpool, NY
    October 25, 2018

    Jabin was fantastic, did a great job following up for over 4 month.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester and for sharing your experience. We appreciate your business. Kevin I Parker, General Manager/Managing Partn...er

  • 5.0 out of 5
    Great cars, great service
    by Cathy and Michaell Lesniewski from Penfield, NY
    October 4, 2018

    We have been customers of Acura for many years. The cars are great and the service is always excellent. Those are the top reasons we return. Our daughters... both drive Acuras and I just leased the new 2019 RDX. It is beyond awesome! My salesman Greg is smart, very knowledgeable and helpful...a real asset to your dealership!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester for your go-to Acura dealership. We are glad you and your family love the brand and enjoy working with us. W...e appreciate your business! Kevin I Parker, General Manager/Managing Partner

  • 5.0 out of 5
    No pressure
    by Kimberly Bethea from ROCHESTER, NY
    October 1, 2018

    The store manager put me in very good hands with Tim as my sales rep. He was polite, honest, funny, professional and patient. Actually, everyone was pretty... great but Tim was the best. He missed his lunch to make sure I was completely satisfied. I was very comfortable and did not feel pressured. Would definitely recommend.

    5.0 out of 5
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    Quality of Repair
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    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Acura of Rochester and for sharing your recent experience. I am glad you enjoyed working with Tim and we thank you for your bus...iness. Kevin I Parker, General Manager/Managing Partner

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