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Acura of Rochester

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (232 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (232 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Rochester from DealerRater.

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Regular PM Service

The only concern I had with the service department is in the past, premature and what I consider unnecessary repairs were recommended to my wife, earlier than the Acura factory recommendations. She always has me interact with the service team out of concern for this. Beyond that, a good service department

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

I am sorry for the experience you had in the past with the Acura Service Department. We have new staff here that is committed to providing you with superior customer service you should expect from the Acura Brand. I hope we can continue to earn your business. Kevin I Parker, General Manager/Managing Partner

Acura of Rochester

Great job, no issues. Not only am I very satisfied with the quality and performance of the RDX , the same goes for Acura of Rochester Service Dept. The service was completed in a timely manner and the cost was less than I expected. I highly recommend Acura of Rochester

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing the experience you have working with the team here at Acura of Rochester. We appreciate your business and thank you for the feedback! Kevin I Parker, General Manager/Managing Partner

Luxury Experience

From the very first contact with Acura of Rochester, we felt respected and cared for which continued throughout the entire process. The communication was excellent. Everyone was helpful and went above and beyond! Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing the amazing experience you had working with Greg here at Acura of Rochester. We appreciate your business! Kevin I Parker, General Manager/Managing Partner

RSX 6 month tune up and inspection

Even in these hard times, I was able to have my car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Acura of Rochester for your vehicle service needs. We appreciate your business! Kevin I Parker, General Manager/Managing Partner

Ken Eastwood

Rochester Acura an example of a no hassle, no intimidation and respectful no pressure sales experience. Sales associate, Jeramy was more interested in what and why we were looking for a new car and what we expected from a successful experience. After a very thorough overview of the RDX, which we were interested in, he then worked with us on a ?fair? price that we had put on the table. Within a short period of time he and his sales manger were able to meet our goals for a fair price. Throughout this experience I do not believe that we had ever been treated so respectfully with a very positive experience. The result? A fabulous car with a smooth beautiful ride, cutting edge technology and a history of few problems. Thanks Jeramy and Rochester Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Kenneth for sharing the experience you recently had working with Jeremy here at Acura of Rochester. I am thrilled to hear about what it was like working to get a great deal on an Acura RDX! We appreciate our customers and want to always know how their experience was. Thank you for sharing that. Welcome to the Garber family! Kevin I Parker, General Manager/Managing Partner

Customer

I Always have great service at Acura, especially when working with Eric! He is very pleasant, thorough and very informative on the my car?s work progressive. Love that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your continued business in our Acura service department and for sharing the recent experience you had working with Eric. We appreciate the review! Kevin I Parker, General Manager/Managing Partner

Acura MDX

Smart knowledgeable staff. Great team providing spectacular service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing the experience you had working with the team here at Acura of Rochester. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

service

Very professional. I felt like royalty taking my car to be serviced at GarberAcura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience working with our team here at Acura of Rochester. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

Jeanette Cvejic

Was in for a routine oil change. On my way to the appointment I hit a very large pot hole which knocked out my alignment. Also, I inquired about pricing on a remote start option. Eric was able to hook me up with fixing the alignment, oil change and installed my remote start. On top of all that.... He gave me a rental car while this service was being done. Eric was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience working with Eric here at Acura of Rochester. We appreciate you sharing what happened when your vehicle needed immediate repairs. Thank you! Kevin I Parker, General Manager/Managing Partner

Garber Acura

Safety recall and phone paring issue after a new software update.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for turning to the team here at Acura of Rochester to assist with your vehicle needs. We appreciate your business! Kevin I Parker, General Manager/Managing Partner