The Autobarn Countryside Subaru

I had the best car buying experience with Adam! He made everything so easy and I'm couldn't be happier with my purchase! Thank you!!

Eddie was overall fantastic. My wife and I drove out to Countryside from Chicago to look at a specific used car that they had on their lot. We were hesitant to drive out there as my wife is very pregnant and we didn't want to be stuck in an office closing on a vehicle if she were to go into labor. Eddie assured us that if we decided to purchase the vehicle he would make the paperwork/negotiation portion as timely as possible. We knew exactly what we wanted and needed to make a deal and Eddie worked with the manager and the finance department to make that happen. Couldn't be happier in our new vehicle and couldn't recommend anyone better than Eddie.

TL:DR took them 2.5 hours and cost me $140 for what ultimately turned out to be a $6 plastic gas cap replacement. Technicians dismissive at best. Like many people, I don't write reviews on the internet unless I have strong feelings one way or the other. Came here because of Cars.com rating when my "check engine" light came on. When I pulled up the customer service representative was on the phone with another customer. He made several dismissive, eye rolling gestures in full view of myself and other customers as he conversed on the phone. When I described the issue he said "Do you have time to wait?" and, without giving me any idea about timeline, he took the key and left. This struck me as odd, as they didn't appear particularly busy. Fast forward an hour, I am still waiting in the (admittedly comfortable) lounge area with no explanation of the diagnosis or repairs. A different technician comes out and asks me for my information, because the first technician didn't take any of it down. Not even my first name. He also (rather rudely) demands that I sign the invoice for a $140 diagnosis. When I ask for information about the car, he explains they haven't looked at it yet. 20 minutes later, the first technician comes back and explains the light went on because the threads on the gas cap have worn down and there is a minor leak. The plastic gas cap needs to be replaced, that's all. Then he is unsure whether they have it in stock. How can you be unsure for an additional 30 minutes? I don't know, I'm not all that technically inclined. They of course charge me the full $140 dollars. The gas cap retails for $6 on the internet. I realize they had to dedicate labor to the diagnosis, but I also know thats like a 5 minute process.