Bob Rohrman Schaumburg Ford

Very kind and friendly service department. Great waiting area with WiFi and coffee. Service was to a company leased vehicle. There was no cost to me.

The service woman that helped me did an incredible job making my first visit the best it could be. Another service person skipped me in line and she quickly... corrected the situation. Thank you.

We traveled over 700 miles to get to this dealer for a great deal that we had worked out with Brent. Brent was great and went above an beyond to try and... take care of us. He had the deal lined out with the another sales manager that was off the day we arrived. We flew in and he even picked us up from the airport. After we arrived to get paperwork signed for our new suv Glen Ballantyne was the sales manager on duty did not like the deal that was done. We made it clear we had financing from ford before we made the trip to the dealership. I guess Glen did not like that and said they had made a mistake. We would have to use their financing or pay $5,000 more than what we had agreed upon. After going back and forth for a while Glen became irritated and kept talking down to us. They pulled a bait and switch on us and knew we were 700 miles from home. Several times he thought it was going to be ok to just get us an Uber and drop us off the airport so we would get out of his hair. After talking for a while longer we were looking at the numbers and Glen made it clear the dealer would take care of sales tax. We even had Brent in the room and heard the whole conversation. When we get back to finance they are charging us for sales tax so here we go again. Glen comes back and argues with us and we go sit in the lobby. Brent comes back and says he will talk with Glen because he heard what Glen said. Glen comes back pissed off and says he will take care of the rubber floor mats and that is it or the deal is done. Well like I said we are over 700 miles from home and stuck at the dealer with no ride. I hope this information helps someone from out of state that decides to buy a car from them that once you get there you better get ready to be bait and switched and no compassion whatsoever from Glen and them screwing up on a deal.

Lori Devega was very prompt with the work that needed to be done. She made sure the work that was approved was done and done well.

The service people were very helpful and polite. I was also impressed by the social distancing while I was at the dealership. Another great experience....

The service and was great. Lori made me feel like I was part of her family. I will bring all my cars to Lori from now on.

Very Good Service and attention. Work was Completed in all Aspects.THe wait was a lot longer than expected due to the Part not being in stock

Tom did a Great job. the problem on my Ford Explorer was fixed. Service advisor knows what he's doing and was given a loaner

The service was done quick and professionally, all my questions were answered. I was notified every step and as soon as my car was ready.

This dealership was great from start to finish. Very much a "home" feel. Nick the sales consultant and Alex the finance manager made a big moment that... much more special.