Reviews
Always satisfied with the staff at Cortese, I know my
Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence.
Always satisfied with the staff at Cortese, I know my
Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review.
Cortese is the Best!
Cortese is the Best! Samantha and Jeff were so helpful and made the whole process so easy! So thankful for them! I love my new Jeep!
Cortese is the Best!
Cortese is the Best! Samantha and Jeff were so helpful and made the whole process so easy! So thankful for them! I love my new Jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5 stars
As always, Mike Nazzaro provided excellent customer
As always, Mike Nazzaro provided excellent customer service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend Mike and Cortese to anybody in need of car repairs
As always, Mike Nazzaro provided excellent customer
As always, Mike Nazzaro provided excellent customer service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend Mike and Cortese to anybody in need of car repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your business.
Thanks for your feedback, we appreciate your business.
Good communication describing situation and options.
Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixed but no ability to explain computer results.
Good communication describing situation and options.
Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixed but no ability to explain computer results.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback, we appreciate your business.
Bob was absolutely amazing, extremely helpful and
Bob was absolutely amazing, extremely helpful and answered all of our questions and had no problem elaborating when necessary.
Bob was absolutely amazing, extremely helpful and
Bob was absolutely amazing, extremely helpful and answered all of our questions and had no problem elaborating when necessary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bob thanks for the 5 stars
I always prefer Cortese because of their amazing service!
I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always an active listener and addresses any concerns. Additionally, I’ve received a loaner twice and it has been the smoothest experience thus far. From the receptionist to the mechanics, this is a fabulous team. Thank you to the entire team at Cortese!
I always prefer Cortese because of their amazing service!
I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always an active listener and addresses any concerns. Additionally, I’ve received a loaner twice and it has been the smoothest experience thus far. From the receptionist to the mechanics, this is a fabulous team. Thank you to the entire team at Cortese!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rebecca, thanks for the 5 stars. We appreciate your business.
I was told 1-2 days for my Jeep to be looked at.
I was told 1-2 days for my Jeep to be looked at. Took 4 days and lack of communication from the service department. Not a great experience!
I was told 1-2 days for my Jeep to be looked at.
I was told 1-2 days for my Jeep to be looked at. Took 4 days and lack of communication from the service department. Not a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Julie, I apologize for not meeting the expectations. We thank you for your feedback and use it to better the experiences here at Cortese. I welcome the opportunity to speak with you if this is an option. Michelle @Cortese Customer Relations 585-277-3241
RIP OFF.
RIP OFF. DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning was on, I wanted that fix , they said the cost was $849 for the job I said ok. I asked for an alignment, the washer fluid and check engine light was on. After 4hours they told me my vehicle was ready, I payed the bill, went in my car and drove off only to be greeted by the same lights on the dashboard. I went back to Mr. Jordi to asked what have he done to my car because everything seems the same, and he politely reply “ I didn’t know you wanted it fixed” so I asked to speak to the person in charge of servicing and there was Mr. Brian and his excuse was maybe the didn’t have the parts, to me I realize what kind of business they running at cortese dealership. They didn’t even have washer fluid in that huge dealership they advertising so much, I would’ve had my car service better at a mom and pop shop better. These people are waste of time and energy. They are scammers
RIP OFF.
RIP OFF. DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning was on, I wanted that fix , they said the cost was $849 for the job I said ok. I asked for an alignment, the washer fluid and check engine light was on. After 4hours they told me my vehicle was ready, I payed the bill, went in my car and drove off only to be greeted by the same lights on the dashboard. I went back to Mr. Jordi to asked what have he done to my car because everything seems the same, and he politely reply “ I didn’t know you wanted it fixed” so I asked to speak to the person in charge of servicing and there was Mr. Brian and his excuse was maybe the didn’t have the parts, to me I realize what kind of business they running at cortese dealership. They didn’t even have washer fluid in that huge dealership they advertising so much, I would’ve had my car service better at a mom and pop shop better. These people are waste of time and energy. They are scammers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback again, I apologize but sometimes due to parts and other circumstances (warranty, parts etc) we are not able to complete the work...we needed to get a part to remove the lights that remained on. We value you as a customer and supply quality warranted work.
Very good , had rental car during service.
Very good , had rental car during service. Car was ready for pick up on time.
Very good , had rental car during service.
Very good , had rental car during service. Car was ready for pick up on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rod, thank you so much for the great review. We appreciate your business.
Very satisfied with my vist.
Very satisfied with my vist. My My advisor was very professional and courteous. Problem was fixed and Advisor explained what was wrong and what was fixed.. Good job all around.
Very satisfied with my vist.
Very satisfied with my vist. My My advisor was very professional and courteous. Problem was fixed and Advisor explained what was wrong and what was fixed.. Good job all around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quinn, we are glad to be of service. Thanks for your business.