Reviews
Always satisfied with the staff at Cortese, I know my
Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review.
As always, Mike Nazzaro provided excellent customer
As always, Mike Nazzaro provided excellent customer service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend Mike and Cortese to anybody in need of car repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your business.
Thanks for your feedback, we appreciate your business.
Good communication describing situation and options.
Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixed but no ability to explain computer results.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback, we appreciate your business.
I always prefer Cortese because of their amazing service!
I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always an active listener and addresses any concerns. Additionally, I’ve received a loaner twice and it has been the smoothest experience thus far. From the receptionist to the mechanics, this is a fabulous team. Thank you to the entire team at Cortese!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rebecca, thanks for the 5 stars. We appreciate your business.
RIP OFF.
RIP OFF. DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning was on, I wanted that fix , they said the cost was $849 for the job I said ok. I asked for an alignment, the washer fluid and check engine light was on. After 4hours they told me my vehicle was ready, I payed the bill, went in my car and drove off only to be greeted by the same lights on the dashboard. I went back to Mr. Jordi to asked what have he done to my car because everything seems the same, and he politely reply “ I didn’t know you wanted it fixed” so I asked to speak to the person in charge of servicing and there was Mr. Brian and his excuse was maybe the didn’t have the parts, to me I realize what kind of business they running at cortese dealership. They didn’t even have washer fluid in that huge dealership they advertising so much, I would’ve had my car service better at a mom and pop shop better. These people are waste of time and energy. They are scammers
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback again, I apologize but sometimes due to parts and other circumstances (warranty, parts etc) we are not able to complete the work...we needed to get a part to remove the lights that remained on. We value you as a customer and supply quality warranted work.
This is a great place and everyone is very nice.
This is a great place and everyone is very nice.the service is very good too. Will go back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so very much for your business and the kind words.
Not very trust worthy management.
Not very trust worthy management. Classic run around, really bad communication. Rental vehicle sucked beans
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Mark, I am sorry to hear that you did not have a great experience. We strive for excellence and really appreciate your feedback. I welcome the opportunity to speak with you about your concerns if this is an option. Michelle @Cortese Customer Relations 585-277-3241
Had an appointment for 8:00am for an oil change and tire
Had an appointment for 8:00am for an oil change and tire rotation which took longer than two hours to complete this. The person that sent a text when I asked what was taking so long provided numerous excuses (one tech on vacation; two techs had retired; one tech was out after surgery among other reasons). Have taken the vehicles to another place for the same service that took less time and was more efficient. If they cannot service the car in adequate time then schedule less appointments or inform the individual when appointment is made. Not sure who the service department person was in reality because he never introduced himself
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize about the experience you had here...we thank you for feedback it does help us to implement process and procedures to improve our services. We strive for excellence.
We had a great experience with the entire crew at Cortese
We had a great experience with the entire crew at Cortese Jeep. Highly recommend working with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. We appreciate your business.
The air suspension was serviced 4 times in the past year
The air suspension was serviced 4 times in the past year cost is now over 14,000 dollars and still can’t fix the issue.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair