Reviews
Service great! Price a bit high...
Good fast service... prices are too high... They recommended a wheel alignment after my service e was completed...$149. I checked with Sears Auto... $89. I did not do alignment at Lexus. Also... I do receive coupons for service from Woodfield Lexus, but I never receive them when my service is due. Instead of the coupons expiring.... they should be towards "your next service". This would entice people to have their service done at the dealership. I do really like the service and everything else about this dealership, however.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your input is important to us and will be reviewed. We do our best to stay competitive. We would like to have you as our customer for all your automobile needs. Thanks again.
Lee Van Syckle
Scheduled maintenance was on time. No surprises and work was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks again for servicing with us and sharing your experience, Lee!
good experience
very good experience. Timely response. Friendly staff. Had a nice experience. Will definitely recommend Lexus to friends and family. Staff responded very nicely and they are friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for servicing with us and sharing your experience!
World Class Service Advisor Tonya Pultz and Service Dept.!
After buying new Hondas, Corvettes & a Cadillac, we purchased a preowned Lexus RX300, loved it and a few years later, traded it in for a preowned RX330 with under 75K miles - in mint condition! We learned about Woodfield Lexus' Service Advisor Tonya Pultz's awesome reputation for being very knowledgable, experienced, conscientious, and always working diligently with the expert service techs to get the job done right every time. What an Great Experience it has been! Having the BEST Service Advisor working with an awesome service department makes a world of difference. Confidence and Peace of Mind is what we've come to expect at Woodfield Lexus because of this dynamic duo:) Also, Service Support specialists Art and Maria always greet me and help me check in and pack up when my car is ready. They are always very polite, kind and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Karin and Bernie. We appreciate you as our customers!
Mandeep is awesome!
Our experience at Woodfield Lexus is always a great experience! Mandeep goes above and beyond to ensure that our needs are met. His communication is excellent! We always feel welcome! Our experience will continue to bring us back to Woodfield Lexus for all vehicle purchases and service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for being loyal to Mandeep and Woodfield Lexus!
Service at Golf Rad Lexus
We always have wonderful courteous service and our car is washed when we go in for service. The lounge has muffins, sweet rolls and beverages making time go by quickly. I have had 3 Lexus and will continue to buy from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for being loyal to Woodfield Lexus. We appreciate you as our customer!
Service
Out of the four service maintenance from Lexus Woodfield since I bought my car , this one is painless and the service rep Mandeep made my stay bearable. I develop a phobia ever since because my past service experience was horrible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased Mandeep took good care of you. Thanks for servicing with us and sharing your experience, Mary Jane.
Excellent customer care
Very personal service...friendly and efficient. My sales person, Jonathan Kim, was wonderful...very accessible and accommodating. I would definitely recommend him and the dealership to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Woodfield Lexus family, Sally. We wish you many happy miles!
Great service. Service with the smile.
Mike Evans never disappointed me yet, always on time and quick very accommodating very pleasant and happy person to work with. I always make sure he is working when I schedule my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased Mike takes such good care of you. Thanks for sharing!
World Class Dealer..truly cares about ALL of their customers
World Class Service.....I you are looking for a Lexus Dealership that cares and is honest....do not look any further than Woodfield Lexus. And, Isaac Homa, Sales Mgr. is Excellent!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I hope we were able to resolve the issues you had with this purchase. We value you as our long time customer and want you to be completely satisfied. Thanks again for your purchase and we wish you many happy miles.