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Woodfield Lexus

(2,388 reviews)
Visit Woodfield Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 501-3560 (866) 501-3560
Used (888) 573-0957 (888) 573-0957
Service (866) 230-3535 (866) 230-3535

Reviews

(2,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Woodfield Lexus from DealerRater.

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Service great! Price a bit high...

Good fast service... prices are too high... They recommended a wheel alignment after my service e was completed...$149. I checked with Sears Auto... $89. I did not do alignment at Lexus. Also... I do receive coupons for service from Woodfield Lexus, but I never receive them when my service is due. Instead of the coupons expiring.... they should be towards "your next service". This would entice people to have their service done at the dealership. I do really like the service and everything else about this dealership, however.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your input is important to us and will be reviewed. We do our best to stay competitive. We would like to have you as our customer for all your automobile needs. Thanks again.

Lee Van Syckle

Scheduled maintenance was on time. No surprises and work was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks again for servicing with us and sharing your experience, Lee!

good experience

very good experience. Timely response. Friendly staff. Had a nice experience. Will definitely recommend Lexus to friends and family. Staff responded very nicely and they are friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for servicing with us and sharing your experience!

World Class Service Advisor Tonya Pultz and Service Dept.!

After buying new Hondas, Corvettes & a Cadillac, we purchased a preowned Lexus RX300, loved it and a few years later, traded it in for a preowned RX330 with under 75K miles - in mint condition! We learned about Woodfield Lexus' Service Advisor Tonya Pultz's awesome reputation for being very knowledgable, experienced, conscientious, and always working diligently with the expert service techs to get the job done right every time. What an Great Experience it has been! Having the BEST Service Advisor working with an awesome service department makes a world of difference. Confidence and Peace of Mind is what we've come to expect at Woodfield Lexus because of this dynamic duo:) Also, Service Support specialists Art and Maria always greet me and help me check in and pack up when my car is ready. They are always very polite, kind and helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks, Karin and Bernie. We appreciate you as our customers!

Mandeep is awesome!

Our experience at Woodfield Lexus is always a great experience! Mandeep goes above and beyond to ensure that our needs are met. His communication is excellent! We always feel welcome! Our experience will continue to bring us back to Woodfield Lexus for all vehicle purchases and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for being loyal to Mandeep and Woodfield Lexus!

Service at Golf Rad Lexus

We always have wonderful courteous service and our car is washed when we go in for service. The lounge has muffins, sweet rolls and beverages making time go by quickly. I have had 3 Lexus and will continue to buy from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for being loyal to Woodfield Lexus. We appreciate you as our customer!

Service

Out of the four service maintenance from Lexus Woodfield since I bought my car , this one is painless and the service rep Mandeep made my stay bearable. I develop a phobia ever since because my past service experience was horrible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are pleased Mandeep took good care of you. Thanks for servicing with us and sharing your experience, Mary Jane.

Excellent customer care

Very personal service...friendly and efficient. My sales person, Jonathan Kim, was wonderful...very accessible and accommodating. I would definitely recommend him and the dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Welcome to the Woodfield Lexus family, Sally. We wish you many happy miles!

Great service. Service with the smile.

Mike Evans never disappointed me yet, always on time and quick very accommodating very pleasant and happy person to work with. I always make sure he is working when I schedule my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We are pleased Mike takes such good care of you. Thanks for sharing!

World Class Dealer..truly cares about ALL of their customers

World Class Service.....I you are looking for a Lexus Dealership that cares and is honest....do not look any further than Woodfield Lexus. And, Isaac Homa, Sales Mgr. is Excellent!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

I hope we were able to resolve the issues you had with this purchase. We value you as our long time customer and want you to be completely satisfied. Thanks again for your purchase and we wish you many happy miles.