LUV Toyota

I took my Highlander there for an oil change recently. They agreed to get me right in, as I was pressed for time. I figured 30 minutes tops. I waite...d in their "waiting area" and after 1/2 hr, a service manager came out and asked if I wanted the tires rotated also. I stated that is not necessary. Ten minutes later he came out and said the "service tech" recommends a fuel injector cleaner to avoid problems ( I had 45K miles on the car). I rejected that too. After a while, the manager came in asking if I want the cabin air filter replaced.... another time I had to reject them. I felt like a I had a target on me for service add-ons. Finally after 1.5 hrs they set me free to pay the bill.....$90 and also included a $5 charge for a "rag" they had to use. I lately checked pricing elsewhere for the same service... 5 and 1/2 quarts of synthetic 0/20 oil and filter is $36.... I'm not sure what LUV stands for but it isn't LOVE for the customers...

Contacted dealer on internet on a Saturday about veh.salesman emailed me back on Sunday and told me that the veh.was sold.says a lot about your servic...e.I appreciate it.

I LOVE Luv Toyota! I'm on my third lease from there and would NEVER go anywhere else! The staff is always friendly and professional and I never feel ..."awkward" being a woman, walking in, as I do to most car places! I've shopped around and they always have beat anyone else's prices. I go for serving my Rav ad they are always very accommodating! I always tell my friends and acquaintances, Luv is the BEST dealership around! HIGHLY RECOMEND !!