LUV Toyota

The sales staff was very helpful with my new Prius lease. Couldn't have expected anything more and would definitely go to Luv for any future business

Poor service. Dealership is not customer driven. Service manager was too busy to deal with a customer because she had a meeting. I ended up making calls to Toyota for assistance to resolve issue. I was warned of this before I purchased the vehicle, that service was an issue at Luv Toyota, but I bought there anyway. Advice, check your receipts because Luv Toyota neglected to record a problem in a previous service call. Service techs and service scheduler did a good job identifying the problem and deserve a 5, but the upper service manger is very poor and deserves less than a 1.

Everyone at Luv Toyota in Lakewood, New York,was knowledgeable, professional, very helpful and friendly during the process of buying our new Highlander. All the paperwork was prepared and ready for our signatures, the auto was prepped and ready to go and our tutorial on the equipment was superb. We especially appreciated the assistance of Kelly in finance, Kayla who provided an thorough and easily understood tutorial and Al, the manager, for all his help in coordinating the entire process. Great Dealership!!! Thank you!!!

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect.

Pleased with expeditious response to my inquiry. Luv had exact car we have been searching for the last 5 months. Although a 2 hour drive the pricing and availability was well worth the extra drive Salesman knowledgeable and made the entire process painkess

What's worse than refusing to return a refundable deposit? How about never responding to the potential customer. It has been over a year that you've had my deposit and about four months of me getting a huge runaround. I want my $1,000 refundable deposit refunded. In the meantime, I will be making it my business and hobby to rate your dealership as lowly as possible. Readers and potential customers you've been warned!!!

Thank you Errik for helping me with the purchase of my RAV4 Prime. Errik was honest, helpful and thorough. I flew from Atlanta to Erie to pick up my car and Errik arranged for me to be picked up and driven to the dealership. As promised there was no markup and all of the paperwork was ready when I arrived. I ran into a problem with my bank's cashier check (not Luv Toyota's issue at all) and the people at Luv Toyota were patient and helpful while I resolved that issue. Errik trained me on the car and helped me configure it as I wanted for my drive home. Then the topper was he reached out to make sure I made it back safely to Atlanta! It was well worth the trip up to Lakewood and I would be open to buying another car from Luv Toyota and working with Errik Gordon.

Working with Errik Gordon from Luv Toyota was awesome from Day 0. I put a reasonable deposit down, was given a time frame, and my Rav4 arrived a few weeks early! For those concerned with pricing -- I paid MSRP plus a small add-on fee for some overall protection (rust, interior etc). I was an out of state buyer but Errik and his team made it a pain-free process. Kelly in finance was even able to bet out my credit union! 10/10 -- would absolutely buy from them again -- especially in the crazy market we're in.

So Luv auto techs stop trying to sell unneeded services, I am writing this review. Being new to the area, I am already uncomfortable about someone "servicing" my vehicle (I know people who have been ripped off by auto repair shops, as I have.) I declined the recommended throttle body/injector service at $169.95. I went home and conducted an internet search and, to sum it up, it is not necessary unless you're having rough idling, trouble starting, or some other problem. Since my service at Luv's my fuel milage fell. I cannot say why, because the weather got cold (service was 10/21/19) and I got new snow tires installed. But in the back of my mind I "feel," no matter how small the probability, something was done to decrease my fuel mileage. In fact, an internet search on my model vehicle (I have a Prius C because I live in Chautauqua and in Cleveland, always going back and forth and it saves on fuel and emissions) revealed that Toyota changed the software program for my model and there's been quite a lot of controversy between customers and Toyota over this. Though there is no way to know, I feel (yes, even if it is irrational) there is a real possibility something was done to my vehicle due to the drop in fuel mileage, and I am one of those geeks who records my gallons pumped and miles driven each and every time that I fill up. By June 2020 I will be able to determine conclusively whether or not an event happened with certainty at that service event at Luv Toyota. I am giving a poor review because, in my informed opinion, the $169.95 recommended service is not necessary and according to supposed authorities on various forums on automobile service on the internet, like "Car Talk," this service in the vast majority of cased is not needed. I can just see a poor, trusting person accepting their recommendation and unnecessarily paying Luv an extra $169.95. I surely will not be going back. I have a great shop in Cleveland that I've used for years. Luv lost its opportunity with me. Sorry.

Kelly Sanfilippo was great. My new Tacoma is great. Buying this 2019 Tacoma from Luv was the best car buying experience in my life thanks.