Reviews
Russ is incredible!
Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team!
Russ is incredible!
Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Russ is incredible!
Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team!
Russ is incredible!
Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience at Bill Jacobs BMW was exceptional.
My experience at Bill Jacobs BMW was exceptional. Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure the transition from my LC 500 to my new X5 was handled perfectly. If you’re shopping for a BMW in Naperville, I highly recommend working with Russ — he truly delivers a first‑class experience
My experience at Bill Jacobs BMW was exceptional.
My experience at Bill Jacobs BMW was exceptional. Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure the transition from my LC 500 to my new X5 was handled perfectly. If you’re shopping for a BMW in Naperville, I highly recommend working with Russ — he truly delivers a first‑class experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a great service center for your BMW.
This is a great service center for your BMW. My guy Alex Flinn takes care of all my services.
This is a great service center for your BMW.
This is a great service center for your BMW. My guy Alex Flinn takes care of all my services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Larry, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Alex Flinn is very professional and knows a lot of
Alex Flinn is very professional and knows a lot of information for your BMW. His ideas and recommendations allows for me to enjoy my M850.
Alex Flinn is very professional and knows a lot of
Alex Flinn is very professional and knows a lot of information for your BMW. His ideas and recommendations allows for me to enjoy my M850.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Randall, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please don't hesitate to reach out!
I recently bought my first BMW from Jacobs BMW awesome
I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my sales person (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highly recommend purchasing a car from this dealership. I will be buying my next car from Jacobs BMW.
I recently bought my first BMW from Jacobs BMW awesome
I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my sales person (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highly recommend purchasing a car from this dealership. I will be buying my next car from Jacobs BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love working with Alex.
I love working with Alex. I get discounts, loaner cars and great service. BMW is pure luxury.
I love working with Alex.
I love working with Alex. I get discounts, loaner cars and great service. BMW is pure luxury.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Christina, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I recently bought my first BMW from Jacobs BMW awesome
I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my salesperson (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highly recommend purchasing a car from this dealership. I will be buying my next car from Jacobs BMW.
I recently bought my first BMW from Jacobs BMW awesome
I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my salesperson (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highly recommend purchasing a car from this dealership. I will be buying my next car from Jacobs BMW.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lee, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was on my way back from a roadtrip and found that my
Was on my way back from a roadtrip and found that my windshield had damage. Contacted Alex and he game me a quote and ordered a new glass within a day. This was very fast service.
Was on my way back from a roadtrip and found that my
Was on my way back from a roadtrip and found that my windshield had damage. Contacted Alex and he game me a quote and ordered a new glass within a day. This was very fast service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Hasan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Awesome dealership.
Awesome dealership. Have relationship with Jeff Hulsebus in service. Great to work with rate him a 10 of 10.
Awesome dealership.
Awesome dealership. Have relationship with Jeff Hulsebus in service. Great to work with rate him a 10 of 10.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!