Reviews
I’m recommending Alex Flinn.
I’m recommending Alex Flinn. His friendly and honest personality goes a long way in this business. I can personally vouch for Alex as a reliable service advisor.
I’m recommending Alex Flinn.
I’m recommending Alex Flinn. His friendly and honest personality goes a long way in this business. I can personally vouch for Alex as a reliable service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks to David Reynosa and all of the good folks at BMW
Thanks to David Reynosa and all of the good folks at BMW Jacobs in Naperville! Fair price on a spectacular vehicle -- quick processing and very knowledgeable. All the stars!
Thanks to David Reynosa and all of the good folks at BMW
Thanks to David Reynosa and all of the good folks at BMW Jacobs in Naperville! Fair price on a spectacular vehicle -- quick processing and very knowledgeable. All the stars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Recently bought X5 from this dealer.
Recently bought X5 from this dealer. This is one of the best dealers in the Naperville area. Josh is an awesome sales person. Thanks Bill Jacobs for a very pleasant car buying experience.
Recently bought X5 from this dealer.
Recently bought X5 from this dealer. This is one of the best dealers in the Naperville area. Josh is an awesome sales person. Thanks Bill Jacobs for a very pleasant car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Andy, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
The buying process was much more pleasant than the
The buying process was much more pleasant than the typical dealer experience. Mark was direct, straightforward and didn’t play those annoying dealer games. I was treated honestly and fairly. Delivery was great too. I was given a thorough tutorial of the X5’s extensive systems and the financing process was quick and efficient.
The buying process was much more pleasant than the
The buying process was much more pleasant than the typical dealer experience. Mark was direct, straightforward and didn’t play those annoying dealer games. I was treated honestly and fairly. Delivery was great too. I was given a thorough tutorial of the X5’s extensive systems and the financing process was quick and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi John, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Hi Stefan, I would like to thank you for what you have
Hi Stefan, I would like to thank you for what you have done and served on us. Once again thanks for your time and assistance. Great service ! Best regards, Tuan Truong
Hi Stefan, I would like to thank you for what you have
Hi Stefan, I would like to thank you for what you have done and served on us. Once again thanks for your time and assistance. Great service ! Best regards, Tuan Truong
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Alex made me feel comfortable and important.
Alex made me feel comfortable and important. He walked me around the dealership and pointed out all the reasons for owning a BMW. Other than the driving experience, the service is just as great.
Alex made me feel comfortable and important.
Alex made me feel comfortable and important. He walked me around the dealership and pointed out all the reasons for owning a BMW. Other than the driving experience, the service is just as great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jake, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
This was one of the best experiences at a dealership.
This was one of the best experiences at a dealership. Alex Flinn my service advisor did an excellent job. I trusted his recommendations and his honesty with the vehicle repairs.
This was one of the best experiences at a dealership.
This was one of the best experiences at a dealership. Alex Flinn my service advisor did an excellent job. I trusted his recommendations and his honesty with the vehicle repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ricardo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW Service Center. Thanks for the recommendation, and have an amazing day!
It was the best service I have received.
It was the best service I have received. Bill Jacobs BMW is in a tier of their own. Alex Flinn makes the entire experience special.
It was the best service I have received.
It was the best service I have received. Bill Jacobs BMW is in a tier of their own. Alex Flinn makes the entire experience special.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.
Huge shout out to Russ at Bill Jacobs BMW in Naperville.
Huge shout out to Russ at Bill Jacobs BMW in Naperville. This was my second vehicle purchase from Bill Jacobs, and once again the experience was seamless from start to finish. Russ had everything prepared before I even walked in the door. The vehicle was ready, the numbers were clear, and the entire process was efficient and respectful of my time. The test drive confirmed everything, paperwork was handled quickly, and I was in and out without any pressure or unnecessary back and forth. Exactly how a premium car buying experience should feel. What stood out most was the professionalism and straightforward communication. No games. No surprises. Just a clean, well structured deal. I’ll absolutely continue purchasing from Bill Jacobs BMW in the future, and I highly recommend asking for Russ if you want a smooth, stress free experience.
Huge shout out to Russ at Bill Jacobs BMW in Naperville.
Huge shout out to Russ at Bill Jacobs BMW in Naperville. This was my second vehicle purchase from Bill Jacobs, and once again the experience was seamless from start to finish. Russ had everything prepared before I even walked in the door. The vehicle was ready, the numbers were clear, and the entire process was efficient and respectful of my time. The test drive confirmed everything, paperwork was handled quickly, and I was in and out without any pressure or unnecessary back and forth. Exactly how a premium car buying experience should feel. What stood out most was the professionalism and straightforward communication. No games. No surprises. Just a clean, well structured deal. I’ll absolutely continue purchasing from Bill Jacobs BMW in the future, and I highly recommend asking for Russ if you want a smooth, stress free experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I am a BMW family for many years.
I am a BMW family for many years. 3 year maintenance service was done with Service advisor, Kyle Clairmont. He gave us comfort, explained in detail about my car. On same day, I purchased another BMW. The sales person, Stefan Malm, is also an exceptional person to talk about new car. He is a knowledgeable person, kind young gentleman. I am so pleased to get the best service from BillJacobs BMW car dealer located in Naperville, Illinois. May this car dealer get prosper and keep doing best service to community. Sincerely Yours, Sang Han
I am a BMW family for many years.
I am a BMW family for many years. 3 year maintenance service was done with Service advisor, Kyle Clairmont. He gave us comfort, explained in detail about my car. On same day, I purchased another BMW. The sales person, Stefan Malm, is also an exceptional person to talk about new car. He is a knowledgeable person, kind young gentleman. I am so pleased to get the best service from BillJacobs BMW car dealer located in Naperville, Illinois. May this car dealer get prosper and keep doing best service to community. Sincerely Yours, Sang Han
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!