Bill Jacobs BMW

I highly recommend you visit Bill Jacobs BMW. You will not be disappointed. The level of customer service is fantastic. I worked with Alex Flinn last and... he was exceptional.

My experience at Bill Jacob’s BMW was amazing. All of their staff was polite and courteous. When I went to the dealership for the first time, they were... appointment only but they still found someone to help me even tho I didn’t have one. Once you are assigned an advisor, you can text that specific person whenever if you have questions or want to proceed further. I really liked that bc I like text messaging compared to email. I find it more convenient and you tend to get a quicker response that way. You don’t see that kinda system at other car companies. My sales rep name was Omer. He was very patient, polite, and very knowledgeable. If he didn’t know the answer to my question, which was rare then he found someone who could and he would get an answer for me quickly. Even thought I started my car search very early in terms of when I wanted the car, he was patient and did not push me to buy the car early. Most sales people try to shove down a sale in your throat and keep on calling you until u buy. He didn’t do any of that which I appreciated. He also saved me money by helping me avoid buying features in packages that I do not need and when it was time to buy the car, he got me the deal I wanted. Lastly what I love about this particular dealership is that they have white glove service. So they will bring a loaner to you, take ur car to the dealership for service and then bring it back. No need to take time of your day to drop ur car for service. Super convenient! If you want to buy or try out a BMW, I would go to Bill Jacob’s BMW in Naperville. You will not be disappointed

Dealing with the Bill Jacobs BMW dealership and Mark Graffagna in particular is always an easy pleasurable experience. They are honest, accommodating and... knowledgeable.

This has been a very good experience. Alex Flinn was great. The technician who came up was very informative. The explanation of repairs was easy to understand.... Great work.

Jeff Hulsebus was a pleasure to work with. He explained everything clearly and the work was done when I was told it would be. The process couldn?t have... been easier.

I love the fact that I can store my winter and summer wheel sets at the dealership. I always work with Alex Flinn in the service department. This dealership... is very professional and customer service is exceptional.

Thank you for the service provided by Mike A , kept me informed while my car was in for service and made sure my concerns were addressed.

Mike Collins always provides great customer service.

The best dealership to service your BMW. Alex Flinn was amazing. I also was able to drive a loaner car that I am interested in buying. Very friendly and... professional.

Mike Collins is the best!! Thanks for all you do keeping my high mileage BMW on the road.