Bill Jacobs BMW

(6,053 reviews)
2495 Aurora, Naperville, IL 60540
Visit Bill Jacobs BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 national dealer award
View 12 awards
2025 national dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (888) 910-3804 (888) 910-3804
Used (888) 910-2554 (888) 910-2554
Service (888) 910-2819 (888) 910-2819

Inventory

See all 435 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2020.
Come and visit us to experience the luxury products and lifestyle we represent. Find out why our customers tell us again and again that it's hard to beat a Bill Jacobs price or Bill Jacobs BMW service.

We have State of the art facilities with Free Wifi complimentary BMW loaners complimentary car wash comfortable customer service lounge children's play area high definition TVs and complimentary refreshments.
The Cars bring you in the Experience brings you back.

Photos & Videos

Service center

Phone number (888) 910-2819

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
See all service & repair info

Meet our employees

Kevin Kurpalo headshot
Kevin Kurpalo
BMW Client Advisor
(16 reviews) certified badge
Russ Millard headshot
Russ Millard
BMW Client Advisor
(108 reviews) certified badge
Mike Alder headshot
Mike Alder
General Manager
(83 reviews)
Bill Earnest headshot
Bill Earnest
BMW Client Advisor
(95 reviews)
Harry Giaos headshot
Harry Giaos
BMW Client Advisor
(51 reviews)
Rob Trax headshot
Rob Trax
Sales Manager
(47 reviews)
HUSAIN SHEIKHANI headshot
HUSAIN SHEIKHANI
BMW Client Advisor
(44 reviews)
Maggie Bernard headshot
Maggie Bernard
BMW Client Advisor
(42 reviews)
Christian Johnson headshot
Christian Johnson
BMW Client Advisor
(39 reviews)
GIOVONNA MONTALVO headshot
GIOVONNA MONTALVO
BMW Client Advisor
(39 reviews)
Michael Fontana headshot
Michael Fontana
BMW Client Advisor
(33 reviews)
Jose Vargas headshot
Jose Vargas
BMW Client Advisor
(30 reviews)
Kwaku Bentil headshot
Kwaku Bentil
BMW Client Advisor
(22 reviews)
Marlenne Garcia headshot
Marlenne Garcia
BMW Portfolio Manager
(22 reviews)
Stefan Malm headshot
Stefan Malm
BMW Client Advisor
(10 reviews)
Joey Morales headshot
Joey Morales
BMW Client Advisor
(9 reviews)
Khalil Guissé headshot
Khalil Guissé
Sales Support Manager
(59 reviews)
Shaun Patterson headshot
Shaun Patterson
Sales Support Manager
(42 reviews)
GIGI DEMIROVSKI headshot
GIGI DEMIROVSKI
Sales Development Manager
(54 reviews)
Mark Graffagna headshot
Mark Graffagna
BMW Client Advisor
(15 reviews)
Jessica Presniakovas headshot
Jessica Presniakovas
Client Advisor
(20 reviews)
David Reynoso headshot
David Reynoso
BMW Client Advisor
(19 reviews)
Preston O'Sadnick headshot
Preston O'Sadnick
BMW Client Advisor
(3 reviews)
Joshua Schneider headshot
Joshua Schneider
BMW Client Advisor
(3 reviews)
Kelly Neitzer headshot
Kelly Neitzer
Sales Manager
(1 review)
Giselle Rico headshot
Giselle Rico
BMW Client Advisor

Reviews

(6,053 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Jacobs BMW from DealerRater.

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The service and maintenance was reasonably priced.

September 16, 2025
By Gracie on DealerRater

The service and maintenance was reasonably priced. Alex Flinn’s customer service made it an outstanding experience.

The service and maintenance was reasonably priced.

September 16, 2025
By Gracie on DealerRater

The service and maintenance was reasonably priced. Alex Flinn’s customer service made it an outstanding experience.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service from BMW.

September 16, 2025
By Hugh Nicholson from Naperville, IL

Great service from BMW. Great facilities. Great communication. Felt comfortable on site and was well looked after by Jeff Hulsebus. Five star review for sure

Great service from BMW.

September 16, 2025
By Hugh Nicholson from Naperville, IL

Great service from BMW. Great facilities. Great communication. Felt comfortable on site and was well looked after by Jeff Hulsebus. Five star review for sure

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The last dealership I went to was not great compared to

September 15, 2025
By Jason on DealerRater

The last dealership I went to was not great compared to going to Bill Jacobs BMW. Alex Flinn was awesome. I felt like the service experience was so much better.

The last dealership I went to was not great compared to

September 15, 2025
By Jason on DealerRater

The last dealership I went to was not great compared to going to Bill Jacobs BMW. Alex Flinn was awesome. I felt like the service experience was so much better.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Bill Earnest is an excellent salesman and a real pro.

September 13, 2025
By Peter on DealerRater

Bill Earnest is an excellent salesman and a real pro. The dealership runs like a well oiled machine

Bill Earnest is an excellent salesman and a real pro.

September 13, 2025
By Peter on DealerRater

Bill Earnest is an excellent salesman and a real pro. The dealership runs like a well oiled machine

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Awesome service.

September 11, 2025
By Jason on DealerRater

Awesome service. Alex Flinn was so helpful and gave me some great insight on maintenance for my BMW. His knowledge of the vehicle is outstanding.

Awesome service.

September 11, 2025
By Jason on DealerRater

Awesome service. Alex Flinn was so helpful and gave me some great insight on maintenance for my BMW. His knowledge of the vehicle is outstanding.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you Alex for a great experience.

September 10, 2025
By Jim on DealerRater

Thank you Alex for a great experience. You made my wife very happy that she could come on in and repair her tire for her.

Thank you Alex for a great experience.

September 10, 2025
By Jim on DealerRater

Thank you Alex for a great experience. You made my wife very happy that she could come on in and repair her tire for her.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you for the excellent service and support

September 9, 2025
By Jacquetta Ullah on DealerRater

Thank you for the excellent service and support throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism and attention to detail. You not only met but exceeded my expectations, and I am very satisfied with my experience.

Thank you for the excellent service and support

September 9, 2025
By Jacquetta Ullah on DealerRater

Thank you for the excellent service and support throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism and attention to detail. You not only met but exceeded my expectations, and I am very satisfied with my experience.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I worked with Alex Flinn during my first service visit.

September 9, 2025
By Andy on DealerRater

I worked with Alex Flinn during my first service visit. It was very quick while I waited for an oil change. Five star service.

I worked with Alex Flinn during my first service visit.

September 9, 2025
By Andy on DealerRater

I worked with Alex Flinn during my first service visit. It was very quick while I waited for an oil change. Five star service.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you for the excellent service and support

September 9, 2025
By Jacquetta Ullah from Farmington Hills, MI

Thank you for the excellent service and support throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism and attention to detail. You not only met but exceeded my expectations, and I am very satisfied with my experience.

Thank you for the excellent service and support

September 9, 2025
By Jacquetta Ullah from Farmington Hills, MI

Thank you for the excellent service and support throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism and attention to detail. You not only met but exceeded my expectations, and I am very satisfied with my experience.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Jacquetta, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Really great service.

September 8, 2025
By Keith on DealerRater

Really great service. I’ve been a long time customer and have worked with Alex Flinn for the last 3 years.

Really great service.

September 8, 2025
By Keith on DealerRater

Really great service. I’ve been a long time customer and have worked with Alex Flinn for the last 3 years.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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