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Elm Chevrolet

(64 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:30pm
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Sales Service
Monday 8:30am–6:00pm 8:00am–4:30pm
Tuesday 8:30am–6:00pm 8:00am–4:30pm
Wednesday 8:30am–6:00pm 8:00am–4:30pm
Thursday 8:30am–6:00pm 8:00am–4:30pm
Friday 8:30am–6:00pm 8:00am–4:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elm Chevrolet from DealerRater.

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Elm Chevrolet has done body work on 2 of my vehicles and

Elm Chevrolet has done body work on 2 of my vehicles and both times I have received excellent service and the staff are always very friendly and helpful. I definitely recommend Elm Chevrolet. 👍

Elm Chevrolet has done body work on 2 of my vehicles and

Elm Chevrolet has done body work on 2 of my vehicles and both times I have received excellent service and the staff are always very friendly and helpful. I definitely recommend Elm Chevrolet. 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your kind words, Jeff! We're thrilled to hear that you received excellent service on both of your vehicles and found our staff friendly and helpful. Your recommendation means a lot to us! We look forward to serving you again at Elm Chevrolet. Sincerely, Chris Silvers - General Manager - (607) 378-1324

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My only issue was that they shorted me what my trade in

My only issue was that they shorted me what my trade in cars value actually was by almost $3000.00. That was even after estimating the value with more damage than what was actually done to the car.

My only issue was that they shorted me what my trade in

My only issue was that they shorted me what my trade in cars value actually was by almost $3000.00. That was even after estimating the value with more damage than what was actually done to the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Tiffany. I appreciate your feedback about the trade-in value and understand how important it is for our customers to feel confident in their transactions. If you would like to discuss this further, please don't hesitate to reach out to me at Elm Chevrolet. Your satisfaction is important to us, and we are here to help. Sincerely, Chris Silvers - General Manager - (607) 378-1324

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I have always had great experiences with Elm Chevrolet.

I have always had great experiences with Elm Chevrolet. I have bought 6 or 7 vehicles and it has always gone smoothly.

I have always had great experiences with Elm Chevrolet.

I have always had great experiences with Elm Chevrolet. I have bought 6 or 7 vehicles and it has always gone smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Mike, for your loyalty and trust in Elm Chevrolet for your vehicle needs. I appreciate your continued support and look forward to assisting you with any future purchases or service visits. Sincerely, Chris Silvers - General Manager - (607) 378-1324

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Excellent service

Our overall experience with this dealership has been nothing but great. From the deal to purchase our truck to the service they supply, it's all been good. I would highly recommend this dealership to everyone.

Excellent service

Our overall experience with this dealership has been nothing but great. From the deal to purchase our truck to the service they supply, it's all been good. I would highly recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Ellen. Sincerely, Chris Silvers - General Manager - (607) 378-1324

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On time and had great service

Car was delivered as expected, salesman covered all features on the car. Great overall experience

On time and had great service

Car was delivered as expected, salesman covered all features on the car. Great overall experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

William Bobby, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Elm Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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Review

Although I asked that the 5000 mile service be performed ( oil and filter change, tire rotation), this service was not performed. My state inspection was completed, but not all items I requested.

Review

Although I asked that the 5000 mile service be performed ( oil and filter change, tire rotation), this service was not performed. My state inspection was completed, but not all items I requested.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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Exceptional Car Buying Experience!

A Huge shout out to Elm Chevrolet, Chris and Randy, The entire staff, for such an amazing buying experience for our new Chevy Trail Blazer. They go above and beyond to make purchasing a new vehicle a pleasant experience. Helpful and informative. I'm looking forward to doing business with Elm in the future! Thank you!

Exceptional Car Buying Experience!

A Huge shout out to Elm Chevrolet, Chris and Randy, The entire staff, for such an amazing buying experience for our new Chevy Trail Blazer. They go above and beyond to make purchasing a new vehicle a pleasant experience. Helpful and informative. I'm looking forward to doing business with Elm in the future! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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Elm Chevy

Nice place to wait or you can drop your car off and return later. I like waiting and having some time to have coffee and read the paper or a book.

Elm Chevy

Nice place to wait or you can drop your car off and return later. I like waiting and having some time to have coffee and read the paper or a book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ruth, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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follow up was excellant.

follow up was excellant. people were helpful and knowledgeable. would contact this dealership in future.

follow up was excellant.

follow up was excellant. people were helpful and knowledgeable. would contact this dealership in future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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GREAT EXPERIENCE X2!

We bought two cars from Elm in the last six weeks. Can't say enough good things about them. First, we did go around to a few different dealerships as it was my daughter's first car buying experience. I don't know about all of them, but two dealerships stood out with having pricing on their cars - Elm and Williams. We saw one dealership with all sorts of new inventory (when inventory is scarce, btw) but not one sticker on a vehicle. My guess is that they are charging over sticker price. Both Elm Chevy and Williams both stated that they refuse to charge more than sticker, even though they could get the extra money. As for service, Randy Marsh was great to work with. The process was fast and efficient, they found us the best loan rates, and the service was excellent.

GREAT EXPERIENCE X2!

We bought two cars from Elm in the last six weeks. Can't say enough good things about them. First, we did go around to a few different dealerships as it was my daughter's first car buying experience. I don't know about all of them, but two dealerships stood out with having pricing on their cars - Elm and Williams. We saw one dealership with all sorts of new inventory (when inventory is scarce, btw) but not one sticker on a vehicle. My guess is that they are charging over sticker price. Both Elm Chevy and Williams both stated that they refuse to charge more than sticker, even though they could get the extra money. As for service, Randy Marsh was great to work with. The process was fast and efficient, they found us the best loan rates, and the service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Chris Silvers - General Sales Manager - (607) 378-1324

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