Had my brothers vehicle, which had a scheduled appointment. Dropped off first thing in the morning, hadn't heard anything by 1pm, so he called. They... hadn't taken a look at it yet. Closed without calling to tell him they were finished with it, and there was nothing they could do. All without ever watching the video of the intermittent issue he is having, while they tell him nothing is wrong. Service even laughed at him for trying to get this issue resolved.
I have had two Sivlerado Trucks, my current truck is a 2014. Every spring I have to take it in cause they have failed to correct the problem. Happened... in 2014,2015,2016,2017 and here again in2018. I believerather than to honor the our agreement, they did not do the honorable thing! I am not angry, very disappointed. I will never purchase another Chevrolet product again nor will I ever allow them to service my vehicle. I will take it elsewhere to be FIXED! Rant over!
If you need a car, go see mike smith. He was amazing. He helped us inany ways and went the extra mile Just great experience
We found the exact vehicle we were looking for at a great price. Randy Marsh and the rest of the Elm Chevrolet crew are very friendly and helpful.
I found a used truck that I wanted at Elm Chevrolet but I live five hours away. From the first time I spoke with Mike, he went above and beyond to make... sure I was happy. Since I was traveling from so far away, Mike even crawled underneath the truck and took the pictures that I requested. We worked out all the details before I arrived and he had everything ready for when I got there. His Manager who completed the paperwork was also a pleasure to deal with. My significant other was not thrilled about the five hour journey but Mike went out of his way to recommend places in the area and we both left happy! Overall, it was an absolute pleasure purchasing from Mike and I would highly recommend doing business with Elm.
Everyone is always helpful and friendly. The minute we drive in someone is there to welcome us and take us to where we have to go.
Always super responsive to our needs going overboard when time is of the essence as is often the case in our business.
Always friendly and good communication. Everyone we interact with at Elm is good to work with and we have been using them for at least 40 years.
New to Elm and lease process, impressed with overall professionalism and level of customer care. Tireless work to get a car and color that was "me". Mike... Corelle is my hero!
I have taken my car to elm Chevy body shop for a running total of 6 times and going, for a minor fender bender. They have installed a dented hood,headlight... that fills with water,given it back with a cracked fog light and the body lines look like my 8 year old son put it together we will see if 7 times and 17 days will get it right