Reviews
Write a reviewTRUCK PURCHASE
BOUGHT A VEHICLE ON 12/31 PARTICULARS WERE HANDLED BY PHONE AND EMAIL THE DAY BEFORE. ONLY SPENT ABOUT 30 MINUTES TOTAL AT DEALERSHIP TO TAKE DELIVERY. AWESOME EXPERIENCE!
After purchasing more than a dozen Expeditions and F150s...
After purchasing more than a dozen Expeditions and F150s and one leased Expedition from Bowditch Ford over 40 years I'm finished. The dealership just gets worse and worse. We usually just trade in for a new vehicle. I'm always told in the past that they only use the NADA guide. Last year I was told they couldn't meet the NADA book (tried to really low ball me) for my F150 Limited. I went to another local Ford Dealer in Hampton and got an appropriate (higher) offer which was in line w/ low mileage excellent condition (Dealer Certifiable) vehicle. We never leased one before but had been intrigued with a lease as the Sales Manager told us we'd never have to pay for ANY service. After we signed the lease we got a letter that after the first free oil change and service we had to pay. I was hot but the Manager said he gave us such a good deal he couldn't give us any free service. In other words we were lied to. We decided never to use Bowditch again. This summer my wife decided to turn in her leased Expedition buy a new one. I took her leased Expedition to the same local Dealer I'd bought my F150 from. They bought out my lease plus paid me $10,000. They didn't have an Expedition Limited she liked. We've been longtime Ford owners but she found a new model 2021 (redesigned) Tahoe High Country and couldn't be happier. I've told everyone in our extended family and friends of my experience. Buyer beware. I will say I will miss dealing /w Al in service.
Bowditch Ford is not a trustworthy dealership. Their...
Bowditch Ford is not a trustworthy dealership. Their service department is the worst. I purchased a brand new car from the years ago, and have NEVER once had a positive experience with the service department. I purchased the extended warranty, too. I had my vehicle in many times for the same problem but they could never figure out what it was and dismissed me. Many phone messages were returned by Al, one of the service advisors. This is an issue that spanned from 2017, to 2019, to 2021. Imagine driving your new car for 70,000 miles with the same horrible sounds and not getting help from the dealership from which you purchased it with an extended warranty. Just an arrogant “I don’t have time to deal with you” type of dismissive response. The problem? No one ever thought to inspect the suspension system. Thanks for making buy so many sets of new tires in recent years do to the uneven wear of a faulty suspension. Thank you even more for making me pay more than $1300 for something that should have been covered under warranty when the issue was first brought to your attention. You have ripped me off in so many unique ways. I’ve owned many Ford’s, but I will not return to Bowditch for future vehicle purchase.
I'm very disappointed in the service dept. My Ford
My car has been at the dealership 6 days for warranty repairs. I have had to call them to get service updates. No rental car was offered. I have no other transportation. The representatives name is AL. This is my last repair at Bowditch.
Hi Joanne, we are so disappointed to learn of this situation you have described. Please give us a call at (800) 735-2211 and we will do our best to make this better. We hope to hear from you soon.
Beyond dissatisfied with every aspect of my two visits....
Beyond dissatisfied with every aspect of my two visits. On visit number 1, I went for an oil change and an inspection. I was told my headlights needed to be buffed out or replaced in order to pass inspection. Not a problem. I've since fixed that issue (it's maybe been 5 days) even though the paperwork that was physically handed to me says my headlights are fine, and after going back today, I now learn that there's more needed in order for me to pass inspection. Either the first person didn't do a full inspection as he/ she was supposed to or they're not being truthful about what I need repaired. This was a complete waste of my time and customer service is beyond lacking as well. I will not return - ever - nor will I ever recommend this location.
Do not sell or trade in a car to Bowditch Ford. I sold a...
Do not sell or trade in a car to Bowditch Ford. I sold a car, the process seemed a bit sloppy from the start and when we asked the finance manager over the phone the status of the payment to the lien holder we got conflicting answers. 15 day payoff was agreement, it’s now day 19, bank hasn’t received anything. For a dealership that is “desperate for inventory” they don’t seem in a hurry to fulfill its part of the sale. I assume that the car will eventually be paid , but since it’s past the 15 day payoff quote, they will end up having to send another check which only delays their ability to sell the car. For a dealership that has been around a while they got some process issues. Time is ticking....
Dont sell or trade in a car to this dealership
Do not sell or trade in a car to Bowditch Ford. I sold a car, the process seemed a bit sloppy from the start and when we asked the finance manager over the phone the status of the payment to the lien holder we got conflicting answers. 15 day payoff was agreement, it’s now day 19, bank hasn’t received anything. For a dealership that is “desperate for inventory” they don’t seem in a hurry to fulfill its part of the sale. I assume that the car will eventually be paid , but since it’s past the 15 day payoff quote, they will end up having to send another check which only delays their ability to sell the car. For a dealership that has been around a while they got some process issues. Time is ticking....
Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bowditch Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (800) 735-2211 and we will do our best to make this better. We hope to hear from you soon.
Inaccurate Online Inventory
I've been in search of a particular year and model of car for the past three months and i've been drawn to Bowditch several times by listings saying they have this particular vehicle which was apparently sold quite as while ago. Even the listings say : 'Listed 160 days ago'
Dear Terry, my apologies for my inadequate explanation of the car and its features as you know it is a unique car and I described to you that the car is equipped with an aftermarket kit. The vehicle in question is still available if interested. Please don't hesitate to contact me
Great car, no pressure
After two months of used car shopping, glad we stopped in to Bowditch. The process was simple and there were no high-pressure sales. Customer service was A , too.
Liz, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Always and excellent experience!
I tend to stick to what works best for me and my company. Hands down, I will not need to go to any other dealership to purchase a new or used vehicle. This time around, they found the exact used vehicle that I was looking for. They went above and beyond and I can not be happier with the Expedition that was purchased. The process was easy with zero pressure to buy. They made sure that I was comfortable with what I was purchasing.
Chris Moore, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!