Bill Kay Chevrolet

The worst dealership I’ve ever visited. They gave me 2 appointments within 2 weeks to check out one of the cars. after driving a hour from my home to their dealership. They tell me that the car is not there ( THIS HAPPENED TWICE)and one of the managers took it home. Even though I called and confirmed my 2 appointments before I came to the dealer twice. The worst dealership ever I wish there’s less than zero stars to give them because they not worth the one star. Don’t waste your time and money with unprofessional people.

My son and I visited the dealership looking to purchase his first car. From the greeting of the Sales Team to Finance, it was a great buying experience. A special thank you to Xavier Crump (Salesperson) and Dean (Finance), who made the deal happen. You don't find many people who actually care about you as a person and not looking just to make the "sale". My son is pleased with the purchase of his 2017 Malibu. We are appreciative of your dealership.

I had a great experience. I worked with Dustin while I was deciding between a new Chevy or Ford. He helped me while i was shopping at Bill Kay Chevy and Bill Kay Ford. It made my shopping experience between the 2 stores seamless.

Highly recommend. Spencer, Jesse and Dustin made the process of buying a used truck easy and fun. They had the truck ready for a test drive when we showed up and gave us plenty of space to ask questions and make our decision. They were quick to respond with answers and respectful of our time and our requirements. There was a great team environment and can-do attitude with no pressured sales tactics. We were really pleased with our experience buying a truck from them.

I wanted to buy a 2020 corvette and have been trying to get one ordered through Bill Kay Chevrolet for approx 8 months (today is 5/4/2020) I have been waiting on a phone call from "Their corvette Specialist" for the entire 8 months after calling them at least 10 times and never received a return call from above mentioned "specialist" or anyone else for that matter (I did talk to a "Spencer" who stated he would down load my info and get the paperwork together so I could sign and put down my $5000.00 reserve fee which he actually stated (3) times). Today, I called AGAIN and this time, I am told I can order the car I want but I have to pay $20,000.00 (AT THE LEAST) over the sticker price of approx $80,000.00 as that is their "new policy" (PRICE GOUGING) on all 2020 and 2021 vettes. I said have a nice day, called another Chevy dealer and my car is ordered for the sticker price of approx $80,000.00 and the whole ordeal took approx. 30 minutes. If you are looking to buy a 2020 or 2021 Vette, go anywhere else then Bill Kay as you will get terrible customer service and RIDICULOUS mark ups on the new vette.

I wanted to buy a 2020 corvette and have been trying to get one ordered through Bill Kay Chevrolet for approx 4 months (today is 5/4/2020) I have been waiting on a phone call from "Their corvette Specialist" for the entire 4 months after calling them at least 10 times and never received a return call from above mentioned "specialist" or anyone else for that matter. Today, i called AGAIN and this time, I am told I can order the car I want but I have to pay $20,000.00 over the sticker price of approx $80,000.00 as that is their "new policy"on all 2020 and 2021 vettes. I said have a nice day, called Webb Chevrolet and my car is ordered for the sticker price of approx $80,000.00 and the whole ordeal took approx. 30 minutes. If you are looking to buy a 2020 or 2021 Vette, go anywhere else then Bill Kay as you will get terrible customer service and RIDICULOUS mark ups on the new vette.

Service was good. Got me in and out, performed recommended service, in a timely manner.

Came here to buy a car they had for months (found out for more then 3 months) more racked up miles and because we would not finance thru them we do not get the price offered online?! Used car manager cut me off the whole conversation and pointed out to him after his aggressive lies that he was talking about the WRONG car to us! Showed no interest in selling the car due to not financing with them Lol! That's a joke! I am not walking in there to give you the best deal with my hard earned money, I am walking in here looking to get the best deal for my money, already pre-authorized with my own bank and good rate and most importantly to make a purchase.

I am big on customer service, no matter your background I feel everyone should be treated with courtesy/respect. We arrived to Bill Kay Chevrolet on Saturday from Chicago to check out a Buick Envision 2018 silver, a nice lady (Leticia) came out right away and greeted us and asked if we need help. We tell her exactly what we want to see, took it for a test drive (we love the car). We want to buy so we follow her into the building sit at her desk. Had questions about the warranty since we were looking for a Certified used vehicle. She honestly admitted she just started will bring over a manager (Jeff) this guy was to the point, which is fine. What is not fine is being cut off multiple times when I had a question, then I asked if the price is negotiable he said NO, I can maybe take a couple hundred off but I am aggressive with my cars on lot, he mentioned he was not charging for the Certification of this vehicle which cost 995.00 (which I found out was a lie later on) it is part of the selling price, then he also said I can throw in a couple oil changes (found out he said another lie) it was already included with the certification that we get with the dealer (2 oil changes). The whole time he talked, he was talking to us about the wrong car! What a joke! After I corrected him on the vehicle we are looking at he said well if you decide to buy with us let us know. UMM sure guy after you had an aggressive approach? I said ok no problem we are still looking so I told the sales lady if you decide to work with us on talking numbers let us know. Do not want to deal with that guy, just you. I get a text message from the nice lady (Leticia) the next day and said she wants to work with us, so we talked about seeing what can be done. We planned to meet with her again the next business day at 6pm. The day of us meeting with her, I receive a phone call at 6:11pm saying that the price online (cars.com) is only if your going to finance thru our dealer!? huh?? I have my own financing bank I am going to use. She apologized she just found out by her GM and wanted us to know before we got there( 15 mile drive). My issue is not with the sales girl it was entirely on the managers that tried to pull a fast one. The site never said anything about restrictions on the financial side that plus I had a certificate saying the price was certified for 10 days. Which I was happy to show them when we got there. I never thought I would get so much push back from a dealer. It was very clear that they did NOT want to sell US the vehicle. They have this car sitting in there lot for months (manager admitted that) your racking up miles and do not want to sell if for what its posted online? No problem we are going to another dealer were they will be happy to sell me a car and actually want me to be a happy customer. All things work out in the long run, maybe I saved myself a dramatic process and headaches. Nonetheless, thank you to Leticia for trying and being the ONLY nice person that Saturday afternoon.

I went into test drive A 2019 Chevy Volt and that part of my visit went fine. Where it all went down hill was getting the price for this car. The price was $4000 more than what they advertised on Cars.Com. The explanation they gave me was I wasn't trading a car in, so I asked what the price would be if I paid cash and they said the same price. They could only give me the Cars.Com price if I would finance for 60 months and trade in a car. Very deceptive pricing so I won't be buying anything from this dealer.