Reviews
Great salesperson
Spencer was very helpful without being pushy and he was comfortable with me leaving the dealership to return the following week. He had the paperwork ready for me the following week with no surprises and he took the time to walk me through everything in the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Aaron! We are very happy to hear that Spencer wsa so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Put a cash down on a vehicle I was trying to purchase....
Put a cash down on a vehicle I was trying to purchase. They sold the vehicle to another buyer and notified me three days later. Dealership Policy isn't ethical and their main focus is on maximizing profit above conducting fair business. Another flag I noticed while trying to purchase this vehicle was on price. We agreed on a -$300 from the vehicle price, but they tried to give me the -$300 on the licensing and title fee; it's a totally different result in terms of financing. Be careful and stay aware of their hidden fees, and always ask in depth questions about the vehicle before purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
David, we appreciate hearing about your recent visit. Our priority here at Phil Smith Acura is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Profit over ethics
Put a cash down on a vehicle I was trying to purchase. They sold the vehicle to another buyer and notified me three days later. Dealership Policy isn't ethical and their main focus is on maximizing profit above conducting fair business. Another flag I noticed while trying to purchase this vehicle was on price. We agreed on a -$300 from the vehicle price, but they tried to give me the -$300 on the licensing and title fee; it's a totally different result in terms of financing. Be careful and stay aware of their hidden fees, and always ask in depth questions about the vehicle before purchase! Employee Worked With- Spencer Martinez
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate hearing about your recent visit. Our priority here at Phil Smith Acura is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Acura TLX 2020. Phill Smith Acura dealership
Everything, great service,especially Andrew who was very kind to us. In general we are very satisfied with the attention of all the staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Pablo! I'm very happy to hear that Andrew was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great service from the Phil Smith Acura team members....
Great service from the Phil Smith Acura team members. From Sales, Service and Finance Manager. Great selection of luxury cars! Love my Mercedes C-class!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great service!
Friendly and professional. Great salesman! I never look forward to buying or leasing a car, but this was one of the best experiences I’ve had in 30 years. Well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great experience buying from Robert Black
This is my 5th acura Robert Black is my guy Hes very helpful in buying process Robert is the reason i come back to acura
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this wonderful feedback, Kellie! We're so glad you came back to see us for your fifth car. It's fantastic to know Robert helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great service
Fast service, friendly and clean. My car drive like new. Had airbags changed and my seat was stuck wouldn’t go back and forth or up. When I got my car back it could Move freely, brakes were sharp. Will go back for an oil change
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marie, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Excellent Service
Anthony! Is very caring and professonial when it comes to your car. Great Person I always ask for him. Never had a bad experience Acura service is excellent! By:Gidget
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Gidget! I'm very happy to hear that Anthony was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
New car lease
No pressure. Knowledgeable sales staff who were courteous, thoughtful and friendly. Finance staff efficient and friendly. Sales manager engaged to see if I had any further questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100