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Ciocca Honda of Harrisburg

(188 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2015 state dealer award
View 5 awards
2015 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award

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Reviews

(188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ciocca Honda of Harrisburg from DealerRater.

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I highly recommend Ciocca to anybody looking for a new

I highly recommend Ciocca to anybody looking for a new vehicle. If you decide to stop by, make sure you ask for Danny Diaz. He will take care of you and make sure you get the perfect vehicle for your needs, and he'll definitely help you get the best price possible for your trade-in vehicle. I was extremely satisfied when I realized that I was offered over $3,000 dollars more for my trade-in compared to the other Honda dealers I had gone to in the area. I do admit that I am very picky about anything I choose to buy, but when I experienced Danny's expertise and the other great people of Ciocca I had no doubt that I had arrived at the right destination. A Big THANK YOU, Danny. Keep up the Great work by doing what you're doing!

I highly recommend Ciocca to anybody looking for a new

I highly recommend Ciocca to anybody looking for a new vehicle. If you decide to stop by, make sure you ask for Danny Diaz. He will take care of you and make sure you get the perfect vehicle for your needs, and he'll definitely help you get the best price possible for your trade-in vehicle. I was extremely satisfied when I realized that I was offered over $3,000 dollars more for my trade-in compared to the other Honda dealers I had gone to in the area. I do admit that I am very picky about anything I choose to buy, but when I experienced Danny's expertise and the other great people of Ciocca I had no doubt that I had arrived at the right destination. A Big THANK YOU, Danny. Keep up the Great work by doing what you're doing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear about your positive experience at Ciocca Honda of Harrisburg. It's always rewarding to know that we've exceeded our customers' expectations. We're especially proud of Danny Diaz and his dedication to providing exceptional customer service. He truly embodies our commitment to ensuring customer satisfaction. We'll be sure to pass along your compliments to him. We look forward to serving you again in the future.

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Service Center is horrible.

Service Center is horrible. You set a time for a recall that the paper says it will take two hours. Appointment for 10 am they say car will be ready by 3 pm and 5 pm. Why set an appointment to wait longer then needed. I can see for lunch. Car is sitting in the parking lot absolutely ridiculous

Service Center is horrible.

Service Center is horrible. You set a time for a recall that the paper says it will take two hours. Appointment for 10 am they say car will be ready by 3 pm and 5 pm. Why set an appointment to wait longer then needed. I can see for lunch. Car is sitting in the parking lot absolutely ridiculous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We apologize for the inconvenience you experienced during your recent service visit. We understand that unexpected delays can be frustrating, and we appreciate you bringing this to our attention. We are committed to providing excellent customer service and efficient service operations. We will use your feedback to identify areas where we can improve and take steps to prevent similar issues in the future. We encourage you to reach out to our Service Department directly to discuss your experience further and to find a solution that meets your needs. We value your business and hope to have the opportunity to regain your trust.

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I bought my first CRV from Ciocca in 2005 and recently

I bought my first CRV from Ciocca in 2005 and recently purchased a CRV Hybrid from them. Great dealership . I worked with Baz and it was a positive experience. He pointed out the features of the vehicle without being pushy. I appreciate that. And I love the vehicle!!!

I bought my first CRV from Ciocca in 2005 and recently

I bought my first CRV from Ciocca in 2005 and recently purchased a CRV Hybrid from them. Great dealership . I worked with Baz and it was a positive experience. He pointed out the features of the vehicle without being pushy. I appreciate that. And I love the vehicle!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Pam! Thank you for your continued loyalty to Ciocca Honda! We're so happy you're loving your new CR-V Hybrid. We hope to continue serving you for many years to come.

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Terrance was courteous and professional - taking time to

Terrance was courteous and professional - taking time to explain suggested services in addion to the state inspection. All the advisors I’ve had have done a very good job. Although this time I had to make an appointment and wait on my Honda due to other commitments whenever I have had to use the Courtesy van and drop off for the day it was always clean and drivers professional as well.

Terrance was courteous and professional - taking time to

Terrance was courteous and professional - taking time to explain suggested services in addion to the state inspection. All the advisors I’ve had have done a very good job. Although this time I had to make an appointment and wait on my Honda due to other commitments whenever I have had to use the Courtesy van and drop off for the day it was always clean and drivers professional as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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Great reception Terrence & team….

Great reception Terrence & team…. All was a good experience, gotta keep that CRV going…great service for sure!!!Video awesome techs!!!!

Great reception Terrence & team….

Great reception Terrence & team…. All was a good experience, gotta keep that CRV going…great service for sure!!!Video awesome techs!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lee, we're delighted to know that Terrence and our team at Ciocca Honda of Harrisburg provided you with a great experience. We'll keep doing our best to ensure your CRV stays in top shape! Thanks for the feedback!

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Outstanding service.

Outstanding service. Terrance was my service advisor and did a great job explaining what service’s would be performed. The inspection video was a real plus, no surprises. Oil change, tire rotation and state inspection along with multi point inspection completed in one and a half hours. I recommend Ciocca Honda of Harrisburg for your vehicle service.

Outstanding service.

Outstanding service. Terrance was my service advisor and did a great job explaining what service’s would be performed. The inspection video was a real plus, no surprises. Oil change, tire rotation and state inspection along with multi point inspection completed in one and a half hours. I recommend Ciocca Honda of Harrisburg for your vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're delighted to know that Terrance and our team at Ciocca Honda of Harrisburg provided you with outstanding service. We appreciate your recommendation!

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Super Dealership.

Super Dealership. The staff is courtious, efficient, and pleasant. They always advise you when some maintence is suggested or required but do not pressure you to do the service. They let you decide what is best. Been going here for 10 years. I highly recommend the dealership. Best dealership I have ever experienced.

Super Dealership.

Super Dealership. The staff is courtious, efficient, and pleasant. They always advise you when some maintence is suggested or required but do not pressure you to do the service. They let you decide what is best. Been going here for 10 years. I highly recommend the dealership. Best dealership I have ever experienced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

B, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

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A solid 10.

A solid 10. Terrance Frye is N excellent service advisor and had the job done when promised.

A solid 10.

A solid 10. Terrance Frye is N excellent service advisor and had the job done when promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to know that Terrance assisted you with your service needs at Ciocca Honda of Harrisburg! Thank you for choosing us! We'll see you next time. Safe travels!

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I love Ciocca Honda, great company for our car purchase.

I love Ciocca Honda, great company for our car purchase. This review is for our most recent visit, but I wanted to mention what a great experience we had several months ago, when we bought our car. Austin took care of us, & he was very professional, knowledgeable & friendly. I took the car in Tue. Feb. 27th for a complimentary oil change. Everyone there was prompt and very friendly. I highly recommend Ciocca!

I love Ciocca Honda, great company for our car purchase.

I love Ciocca Honda, great company for our car purchase. This review is for our most recent visit, but I wanted to mention what a great experience we had several months ago, when we bought our car. Austin took care of us, & he was very professional, knowledgeable & friendly. I took the car in Tue. Feb. 27th for a complimentary oil change. Everyone there was prompt and very friendly. I highly recommend Ciocca!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michele, we're so glad to know you had a great experience with Austin and the rest of our team at Ciocca Honda of Harrisburg. We appreciate your recommendation and look forward to seeing you for future services!

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From start to finish Ciocca in Harrisburg is the best

From start to finish Ciocca in Harrisburg is the best dealership! Never met such a wonderful group of people! They deserve a 10 star rating!!!

From start to finish Ciocca in Harrisburg is the best

From start to finish Ciocca in Harrisburg is the best dealership! Never met such a wonderful group of people! They deserve a 10 star rating!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marie, we're delighted to know you had such a positive experience at Ciocca Honda of Harrisburg! Thanks for the high praise and stellar rating. We appreciate it immensely!

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