Keystone Ford

I will never purchase another vehicle at Keystone Ford. Chase in the finance department is very unprofessional and in my professional opinion, he shouldn't be interacting with customers. He is very argumentative and has an attitude. Buyer beware - multiple poor customer service experiences encountered at Keystone Ford.

I bought a 2013 Honda Fit on September 17th. Craig and Logan came down in price with the condition that they would fix the big scuff on my front bumper (we both signed paperwork for this). I picked it up the following Friday and they fixed 2 areas of paint EXCEPT for the front bumper spot that we agreed upon. I expressed my concern when I picked up the car and Craig assured me he would get me in shortly. Logan told me he would follow up with me this past Monday and I have heard nothing since. I’ve reached out via text and phone calls and all have been left unanswered. Do NOT take what Keystone Ford says as truth. They do not follow through. I wouldn’t recommend.

Great sales staff. Quick and easy, in and out in 3 hours. Thanks to Shelly Roman.

I have purchased numerous vehicles from Keystone Ford and they are always great to deal with in every aspect! Frank Blood (salesman) is great to deal with, and I will always look for a new or used vehicle at Keystone before I look anywhere else.

Although the wait was 18 months from the order date I finally got my new F350. Ford made many improvements even from my 2021 F350 as ride is much better! Dealership was very helpful in transferring over bedliner, aux tank and air bags which was a real blessing as I was out of town for a month when truck arrived at dealership.

Buyer beware. Back in 2021 I found what I thought was a nice F250 Lariat at keystone Ford so I inquired about it. The truck only had 17,000 miles on it at the time and was in very nice condition. Made a deal and bought the truck using Frank Blood as my salesman. I felt that I was buying at a reputable dealer that wouldn't try to hide things, and not to mention, the same dealer we use at my part time job for buying vehicles through, wrong. Fast forward about 2 years later, I see another truck that catches my eye so I inquire about it. That dealer comes back with a lower trade value than I ever expected so I questioned why. He says do you know that your truck was stolen before? Obviously I didn't and now I'm pissed. This happened twice cause I seen another truck and inquired about it and same exact scenario. I then contact keystone about the issue. I received 2 different replies from the dealership, one stating that should've been brought to my attention at settlement and I replied I can assure you I would've never bought the truck if it was and the second thing I was told by my salesman is we never give out that info, it's on our website. xxx, if it's on your website and so is the price why did I need a salesman, I thought they were there to tell the buyer about the vehicle. I'm then put into contact with the manager Clint Castellar that listens to my issue and seemed very understanding and tells me this should never have happened and he's going to do something to make it right and he'll call me back Monday of the following week. Monday comes around no call, Tuesday comes, no call wednesday I make 2 calls back and leave a message and get no call back (wow you're doing great at helping the situation). I then send an email after another 2-3 days of no reply I send a semi nasty email asking for a reply. I get some xx reply that they are looking but not having any luck at finding anything. Fast forward 4 months later still waiting and can't even get a reply by email. Terrible customer service when they're the ones that "assured" me they understood and were going to do something. I don't like to let bad reviews but when someone says they'll help then can't even have the decency to reply to emails or phone calls because they know they did wrong, it's highly frustrating.

Dealership was a pleasure to work with as always. They have a professional staff that's willing to work with you on whatever your needs. Frank and Blair made the process as easy as can be.

Everyone was friendly, professional, and prompt. When it came time to discuss my trade they were fair and easy to work with.

Enjoyed working with Keystone Ford. They were very supportive as we tried to remove a credit lock on our application. Wasn't real happy about the process for buying service agreements. They didn't make it clear that I was looking at the total monthly payment rather than the cost of the plan (and didn't show what the cost was without any plans)

I go to keystone ford since they are Very trustworthy and don?t try and sell you something you don?t need But lube oil filter price is higher than the competition