Buchanan Auto Park

I stopped to look at a car that was advertised online. After receiving a pricing quote, I noticed that approximately $3,000 dollars was added to the price listed online. Some of this was for unwanted accessories that I was told were already added to the vehicle and could not be removed. $899 for etch theft protection, $89.50 for Nitro tire fill (normal air is already 78% nitrogen), $2000 if you don't use their financing or pay cash. These disclaimers are not found in the cars.com listing and I could only find it in the tiny disclaimer text at the bottom of their dealer site. The sales manager refused to honor the listed price claiming that the added accessories and fees were a great value and that they would lose money at the advertised price. Saavy buyers know that these scam accessories are never worth what you are being charged and only add to the dealers profits. If the dealer refuses to remove these xx charges then you should do what I did......leave and take your business elsewhere.

I contacted Sierra to get a quote on a vehicle telling her that I was a cash buyer. She gave me a pricequote and when I attempted to purchase the vehicle that raised the price $2,000 dollars for unwanted accessories they had installed on the vehicle at 10 times what they were worth. This is the same price they advertised on this site. They claimed the accessories were already installed on the vehicle making the cars.com ad fradulent. People like this should not be in business!!!

These guys are the worst dealership I have ever tried to work with. From lowball numbers on my trade to being so incompetent to send over some photos of a vehicle. They make everything a hassle. I would avoid them at all costs.

If I could leave no STARS, I would. Ive been researching Tahoe's over the internet for about 3 months now. Most dealerships are willing and eager to sell me a Tahoe, even thou I am out of State. I spoke to Katrina who was the Internet Sales manager and explained to her that I was out of State. She kept asking when I could come in to do the paperwork. After repeating myself 4X, she said there was NO WAY she could sell a car to me if I wasnt there in person.

Jessica Ott was a pleasure to work with. Guided me through all the paperwork, picked up my car and paid exactly what we agreed upon. No additional haggling. Highly Recommend.!

Becareful and read the fine print! They advertise a lower price but burried in the details the lower price only applies if you finance with them. If you bring cash or outside finance they will increase the price by 2k. While the practice is legal it is often a symptom of poorly run Dealerships with poorly trained staff that use deceptive practices to boost their bottom line. Save yourself the aggravation and shop elsewhere, from my experience, Dealerships that use deceptive practices are often difficult to deal with on all matters and commonly cut costs and corners where ever they can ex: repair costs for pre-owned vehicles

Lied to me on phone to get me to come in, wouldn’t give me what their value tool said it would be, wouldn’t match what other dealers offered despite saying they would. Don’t waste your time

I have never experienced such treatment when car buying as I have with this place. I had been in contact with the dealership, sales manager, & car salesman. They had all my info ran & knew I was making a 5 hour drive to get a specific vehicle. I was over halfway there with cash in hand to get a call to let me know they already sold it out from under me. Then they said they could order me that one to have it for me in 10-12 weeks after they sold it out from me! Not only did I waste time, but I wasted gas as well. I will NEVER recommend this place to anyone I know. I will make sure everyone knows what kinda place this is, how you do people who would've been loyal customers, & to never buy a thing from here!!! You've lost the business of someone who would've been a repeat customer for life even with the 5 hour drive I had each way. Thanks for being so helpful to me and letting me drive all those miles, all that time, and use all that gas for an absolute waste!

I called on a Friday to get more information on a truck that they had for sale and to value my trade in I was told that they would send me pictures and get the information I requested on any modifications to the engine I called again on Saturday morning was met with a nasty attitude about the truck not being on the lot so she wasn't able to get pictures never heard back from them the entire day no trading value no pictures holiday weekend trucks probably going to sell that I wanted what a waste of time and nasty attitude

Ram owner since 2020. Went into this dealership to handle some paperwork for my Mopar warranty. Salesman offered a drink and a seat. I declined. So called "general manager" Mike pulled me into his office and offered help if I apologized to his salesman. Ridiculous customer treatment. Would never recommend this dealership to anyone and will go out of my way to tell everyone not to buy or have a vehicle serviced there.