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Reviews

4.4
228 lifetime reviews. Includes reviews of Buchanan Auto Park from DealerRater.com
  • Buying a car

    My salesman was John Williams he was very down to earth and very helpful and pused to get what I wanted. This is the 2nd vehicle I've bought thru ...


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    My salesman was John Williams he was very down to earth and very helpful and pused to get what I wanted. This is the 2nd vehicle I've bought thru this dealer and they are great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Laura is AWESOME!!!!!
    April 10, 2017

    The customer service at Buchanan is awesome! They worked with me until they got me into the vehicle that I wanted. Go see my friend Laura or Chris...


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    The customer service at Buchanan is awesome! They worked with me until they got me into the vehicle that I wanted. Go see my friend Laura or Chris at Buchanan.

    Does recommend this dealer

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  • All the negative reviews were true

    Upon looking for, and finding a rather promising used vehicle at the Buchanan dealership, I decided to call the salesman and see if the dealership...


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    Upon looking for, and finding a rather promising used vehicle at the Buchanan dealership, I decided to call the salesman and see if the dealership negotiated. The sales representative explained that everything was negotiable at Buchanan and asked what I had in mind. When I told him what I was offering for the vehicle, he explained that he needed to talk with his manager and get back to me--which he did in good order. I was told the manager would not approve my deal, and I kindly proceeded to bid the salesman a good day. However, after several minutes of tongue rattling, the salesman said, and I quote "right now you're just a voice over the phone. However, if you come in and show REAL interest we can work a deal out." I explained what I was willing to pay, and I said I would go no further. He said that's fine, just come on down. I said that I would only come down (a 45-minute drive for me) if this would not be a waste of my time, gas and effort. He reassured me that it would not be, and so I agreed to drive down. After driving 45 minutes and wasting my valuable time and gas, it turns out that it was nothing more than an utter and absolute waste of my time. Buchanan never had any attention of giving me the deal and they knew it all along; however, they still lied to get me in the door, and blatantly wasted my time. My question is why? I wasn't going to budge on my offer--and they knew it well in advance, but they still wasted my time. I know that this was all a ploy to get me in the door, but is that really Buchanan's business policy? I have been to other dealships around the area, and none have been so blatant about messing their customers around. When I called around before Buchanan and asked if places negotiated their prices, most simply said no and that was that. So if Buchanan had no intention of negotiating with me, why mess with your customer and make them angry? This simply must be the way this place does business, and I implore nobody to go to this dealship unless they like being messed around with.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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