Reviews

4.8 out of 5 4.8
730 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 1, 2019

    Jake Mansfield new car sales agent did an excellent and professional job in the whole process. Happy to recommend and to do business with him. After sale... service is much appreciated.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 15, 2019

    Amanda Horst was fantastic from start to finish in the servicing of my Toyota Sienna. She was more than happy to continue to answer the many questions... I had for her throughout the day. The Sienna returned with all of its issues well-corrected. I would highly recommend Amanda.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • September 21, 2017

    Just wanted to send you a "Thanks" for helping us with the purchase of our new Corolla. Really appreciated the care you took with our daughter and helping... her feel a part of the family purchase (as she'll be driving/sharing this car in a year and a half!). Thanks for listening to our need for the car as a "commuter" car and not trying to oversell us on something we didn't need. The car is great and is outperforming the sticker numbers in terms of gas mileage! On my commute to Baltimore and back, it is getting over 44 mpg average!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    This is what we strive for! Thank you for taking the time to share your experience. We are so glad to hear that your new Corolla is rocking it with a...mazing mileage. We value your business and look forward to seeing you on your next visit!

  • 5.0 out of 5
    May 1, 2019

    Travis Yorty, service advisor, was a pleasure to work with. He was respectful and made me feel important and wanted. His explanations were thorough and... easily understood.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 28, 2019

    This was my first service visit to Lancaster Toyota. I was very pleased with the whole experience. Would recommend Lancaster Toyota to anyone looking... for service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 24, 2019

    My wife was set on purchasing a new Toyota Avalon. A friend recommended she look at a used Avalon also as they recently had an excellent experience purchasing... a used car at Lancaster Toyota. Ben Switch was recommended to us to work with her. Ben did an excellent job, very patient and informative. We recommend anyone considering a used Toyota to see Ben.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    March 19, 2019

    The salesperson did not treat me with kindness and I am not sure why. Come to find out the manager use profanity with their employees and make them feel... like fools...obviously this trickles down to the employees. I make the mistake of going near the managers office and overheard them talking to my sales guy with horrible disrespect. I had to get out of here.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    February 18, 2019

    Doug Deibler is absolutely fantastic at what he does. I had a poor experience at another dealership and because of the amazing work Lancaster Mazda service... center did on me and my wife's Mazda's, I knew I wanted to go back to Lancaster Used Cars when I needed to purchase a car. From start of finish the process was smooth. Any question I had he was very prompt with answering. This is where Doug and the team is above the rest! I had an issue about 2 weeks after I had my Toyota. The battery died and was most likely low at the time of purchase. This is something that is tough to test for before purchase. No questions asked when I called! I received the check for the battery in 3 days. The test of a good person and a good dealership is not when everything is right, it is when things go wrong. And Doug and the team passed with flying colors. My wife's car is due to have a lease upgrade at the end of the year and I know exactly where I will be going. You will forever have my business.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 21, 2019

    Was treated really well and all service was explained in detail and the price quote was straight up! Ttoyoya offers up free snacks,free water,free coffee... and really clean bathrooms .

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    Came in for service or repair
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  • 5.0 out of 5
    December 10, 2018

    Jeff is the service department went above his duties to make my experience easy and correct. Lancaster Toyota departments, both service and sales are top... notch

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    Came in for service or repair
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