Reviews
Write a reviewVery disappointed!
Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.
Very disappointed!
Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I dropped off my 2023 Tundra to have a recall fixed.
I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and as I'm driving out of the dealership, my exhaust is making clunking sounds. Once I got my truck home I checked underneath and found they must have loosened one clamp and moved the pipe slightly to cause a vibration - and I know this because I can see the metal is shiny where the clamp was before it was loosened and I can see wrench marks all over the pipe. I'm guessing they thought I was just a dumb female that wouldn't know what "that horrible clanking was" and would have to bring my truck back for them to diagnos and fix it. Considering I installed the exhaust just a few months ago, the jokes on them. I know mechanics at other dealerships are encouraged to find more issues with vehicles to make the company more money, and it looks like this dealership isn't any different, which is a shame.
I dropped off my 2023 Tundra to have a recall fixed.
I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and as I'm driving out of the dealership, my exhaust is making clunking sounds. Once I got my truck home I checked underneath and found they must have loosened one clamp and moved the pipe slightly to cause a vibration - and I know this because I can see the metal is shiny where the clamp was before it was loosened and I can see wrench marks all over the pipe. I'm guessing they thought I was just a dumb female that wouldn't know what "that horrible clanking was" and would have to bring my truck back for them to diagnos and fix it. Considering I installed the exhaust just a few months ago, the jokes on them. I know mechanics at other dealerships are encouraged to find more issues with vehicles to make the company more money, and it looks like this dealership isn't any different, which is a shame.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My son toke his 2005 tundra to the service dept and said
My son toke his 2005 tundra to the service dept and said he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check transmission fluid level because it doesn’t have a transmission dip stick !!! They told him they needed to look at it first then give an estimate . Guess what they said , you need a radiator and they won’t top off the fluid unless they flush it first . So for $150.00 they said the same thing my son said you need a new radiator !! And not sure what flushing the transmission had anything to do with the leak in the radiator !! That was not very professional not listening to the customer request ! Another dissatisfied customer at my sons expense !!! So there total to fix was $1800.00 a bit over the top !!! BTW Toyota is the only one that has the key for checking the fluid level that’s why the price is doubled !!!!!!!😡 What a joke !
My son toke his 2005 tundra to the service dept and said
My son toke his 2005 tundra to the service dept and said he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check transmission fluid level because it doesn’t have a transmission dip stick !!! They told him they needed to look at it first then give an estimate . Guess what they said , you need a radiator and they won’t top off the fluid unless they flush it first . So for $150.00 they said the same thing my son said you need a new radiator !! And not sure what flushing the transmission had anything to do with the leak in the radiator !! That was not very professional not listening to the customer request ! Another dissatisfied customer at my sons expense !!! So there total to fix was $1800.00 a bit over the top !!! BTW Toyota is the only one that has the key for checking the fluid level that’s why the price is doubled !!!!!!!😡 What a joke !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Honestly I would recommend this dealership to anyone
Honestly I would recommend this dealership to anyone The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth for both us. I feel like we were both taken care of an had our best interest in mind. Thanks guys!!
Honestly I would recommend this dealership to anyone
Honestly I would recommend this dealership to anyone The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth for both us. I feel like we were both taken care of an had our best interest in mind. Thanks guys!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service is top notch !
Service is top notch !!!! Gavin the service rep is always personable and professional!!!! I will always go back!
Service is top notch !
Service is top notch !!!! Gavin the service rep is always personable and professional!!!! I will always go back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We agree that Gavin is a great employee. We look forward to working with you in the future.
Kurt at Lancaster Toyota did an excellent job overseeing
Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family!
Kurt at Lancaster Toyota did an excellent job overseeing
Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the kind words, Robert! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout-out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Lancaster Toyota. Feel free to stop back in if there's ever anything else you need from us!
Geoff G has to be one of the most down to earth salesman
Geoff G has to be one of the most down to earth salesman I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone!
Geoff G has to be one of the most down to earth salesman
Geoff G has to be one of the most down to earth salesman I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for car shopping with us! We're so glad to hear that you received 5-star customer care during the process here at Lancaster Toyota, and we want you to know that we are here to assist however we can if you need anything else. Have a fantastic day!
Excellent dealership service department
Excellent dealership service department, did everything right the first time. Lisa Troupe made sure I was kept in the loop, no surprises - just honest work and price.
Excellent dealership service department
Excellent dealership service department, did everything right the first time. Lisa Troupe made sure I was kept in the loop, no surprises - just honest work and price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We are thrilled to hear you enjoyed a great service visit with Lisa. We appreciate your business and hope to see you again next time!
Best dealership I have ever worked with. I look forward...
Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring.
Best dealership I have ever worked with. I look forward...
Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the glowing review! We strive to provide a positive experience for our gests, so it's great to hear how we do in practice. If we can assist you with anything else, please let us know. Take care!
This is the 3rd car we purchased form Lancaster Toyota...
This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!!
This is the 3rd car we purchased form Lancaster Toyota...
This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words, Gail! We're always thankful for repeat customers like yourself, and we know Rick will appreciate such kind words. If there is anything more we can do for you, please let us know!