Reviews

4.9 out of 5 4.9
722 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 10, 2018

    Jeff is the service department went above his duties to make my experience easy and correct. Lancaster Toyota departments, both service and sales are top... notch

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    Came in for service or repair
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  • 5.0 out of 5
    September 17, 2018

    I want to thank Gus Photis for his help in getting me in a new 2018 Toyota Tacoma. He was very professional, helpful and knowledgeable about the vehicle.... Thanks again and I will recommend you and Lancaster Toyota.

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    Shopped for a new car
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    Dealer Response

    Thank you for the review and recommendation, Jim! We are happy to hear that Gus was so helpful with the car buying process. Enjoy your new Tacoma!

  • September 21, 2017

    Just wanted to send you a "Thanks" for helping us with the purchase of our new Corolla. Really appreciated the care you took with our daughter and helping... her feel a part of the family purchase (as she'll be driving/sharing this car in a year and a half!). Thanks for listening to our need for the car as a "commuter" car and not trying to oversell us on something we didn't need. The car is great and is outperforming the sticker numbers in terms of gas mileage! On my commute to Baltimore and back, it is getting over 44 mpg average!

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    Shopped for a new car
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    Dealer Response

    This is what we strive for! Thank you for taking the time to share your experience. We are so glad to hear that your new Corolla is rocking it with a...mazing mileage. We value your business and look forward to seeing you on your next visit!

  • 5.0 out of 5
    September 12, 2018

    Very happy with the professionalism from Lancaster Toyota Service Center. Travis Y is TOP NATCH in my book & Lancaster Toyota should be so happy to... have an employee that caring & thorough!

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    Came in for service or repair
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    Dealer Response

    Thank you so much for your review, Jamin! We are pleased to hear that you had such an incredible experience working with Travis and the rest of our te...am! Let us know if there's anything else we can do for you, we are more than happy to help!

  • 5.0 out of 5
    July 24, 2018

    I give a HIGH 5 To Rick Hershey from start to finish on the sale of my Certified Pre-owned RED RAV4!!! The experience was seamless and I would highly... recommend this dealership over others I have shopped at. They are a class act and they understand the needs of the customer. Rick, Thank You! Lancaster Toyota, Thank You. One Happy customer!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so glad to hear that you had a wonderful experience at Lancaster Toyota, Cindy! We strive for this type of feedback from our customer's an...d we're happy that Rick and our team were able to help you buy your perfect car. Thank YOU, Cindy for being a great customer. Enjoy your RAV4!

  • 5.0 out of 5
    June 9, 2018

    The service department did a great job. Amanda, who was my rep, explained things very well and took the time to work with me. It was a very nice experience.

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    Dealer Response

    We appreciate you taking the time to share about your experience with Amanda and our service team! Thanks!

  • 5.0 out of 5
    March 29, 2018

    New Car salesman, Gus Photis, was very helpful and knowledgeable. Employees are always very friendly and helpful when you have any questions or need instructions.

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    Shopped for a new car
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    Dealer Response

    We're glad that Gus was able to help you out, congrats on your new vehicle! Come back and visit us again when you're ready for your first service appo...intment!

  • 5.0 out of 5
    March 7, 2018

    Miguel has always been my service tech and treats me with professionalism and product knowledge. No problems! That’s what I want¿I feel valuable to them

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    Came in for service or repair
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    Dealer Response

    Thanks for the 5-star review, Pat! We are delighted to hear that Miguel continues to provide you with great service. We look forward to your next visi...t!

  • 5.0 out of 5
    January 25, 2018

    Called a couple of Toyota dealers looking for a 2018 Toyota 4 Runner Limited with black leather and automatic running boards. None of the dealers could... locate one in my area. Ron Bezzard from Lancaster Toyota was the only person to offer to order one for me. Had one built with my options. Ron kept me informed throughout the process. Would definitely buy from him again.

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    Shopped for a new car
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    Dealer Response

    Thank you for sharing with us! It is great to hear that you had a positive experience with Ron. Come back and see us again!

  • 5.0 out of 5
    November 5, 2017

    Miguel Delgado is the Service Advisor whom I always choose when going to your company for any required service. Miguel is thoughtful, courteous and always... explains whatever service work is required at the time. I give him a 10 rating on a scale of 1-5! He is a great asset to the company as I am sure everyone realizes.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Wow, thank you for the amazing review! We are overjoyed to hear about the fantastic work Miguel has been able to provide to you and many other custome...rs, and we feel very fortunate to have him on our team. Thanks again for trusting us with your service needs, we look forward to seeing you down the road!

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