Lancaster Toyota

The general manager, Rick, called my wife on the phone and was BERATING HER. I had to get on the phone to talk to him because of the way in which he was... attempting to talk to her. I have NEVER heard anything like it. It was like he was abusing a spouse. I have never heard someone talk to another person like that. Let alone a business to a previous customer (my wife had leased a car before we were married). It was absolutely appalling. In addition to this, the Finance Manager, Ruben, has no problem telling outright, and I mean outright, lies. He told us that we could keep the lease vehicle past the lease turn in date and that we wouldnt be charged. That is a lie from whole cloth. I knew he was lying so we turned in the vehicle on time anyway. Then a potential saleswoman, Judy, was acting like WE were burdening HER by having her show us vehicles. All she did was get me the keys to the car we wanted to test drive. She also beeped at me on the test drive. When we got back from it, she didn't explain ANYTHING about the car. Just asked us if "this is the one we want." It was an absolute nightmare. Filthy filthy people.

Purchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightfully... so since we are in a pandemic, people are not purchasing cars as much. Everything went smooth Until the end once the sale was final.Upon leaving Paul was ranting and raving about how he had the car running with the air on and how cool it was in there.Which we appreciated since it was hot out.Also he did not show my daughter how to work anything on the car, all he said was if you have any questions call me, we could tell he was in a hurry to go back inside. I had to show my daughter how to raise the seat to make sure she could drive the car safely out of there. Then My husband noticed right away the car was only on half a tank of gas. He asked why it wasn’t full? Paul’s response was “We don’t do that here” I have never heard that before from a car business!! My husband and I deal with local dealerships nearby and everyone of them made sure the car was washed and full. The response caught us by surprise.Later that day we went home I wrote a review online for Paul, since he asked me to.I explained how he did and how our final moments with Lancaster Toyota was.The next day he called obviously he seen my review and left us a message to come by the following day before 5:00 so he could fill our daughter’s car up.My husband called him back and explained it should of been done before we left the lot, and our daughter already filled it up! My husband suggested that if he wanted he could mail a gift card from a local gas station for her to use when needed.He did not agree. So the sales manager Mike Sherman called us and right away he was on Paul’s side.He went on to explain how he worked hard on getting us a great interest rate,ummm isn’t that your job?? Every car dealership is offering incentives at this time we’re in a pandemic!! Also he explained how it was only $20, and if they filled every car they sell it would be to expensive and they would have to raise their prices. Wow what great customer service,no apology for the misunderstanding or the fact that we weren’t happy. We put $2000 down during a pandemic and they can’t afford $20 in gas, that is insane!! Mike is horrible at customer service from the start of his phone call he tries to make us believe how hard he worked which is his job as sales manager! Sorry that’s what you get paid for. To say the least gas Isn’t the issues anymore, we are more upset on how we were treated once the sale was final, and the lack of concern on customer satisfaction ? Don’t think I will purchase from them again once I’m ready for a new or used car.

Just wanted to send you a "Thanks" for helping us with the purchase of our new Corolla. Really appreciated the care you took with our daughter and helping... her feel a part of the family purchase (as she'll be driving/sharing this car in a year and a half!). Thanks for listening to our need for the car as a "commuter" car and not trying to oversell us on something we didn't need. The car is great and is outperforming the sticker numbers in terms of gas mileage! On my commute to Baltimore and back, it is getting over 44 mpg average!

Lancaster Toyota was amazing. Would recommend if you need a new or used Toyota to contact them. We worked with Aaron twice and he was the best.

I was met with a knowledgeable, helpful, relaxed and friendly face who patiently walked me through the purchase of a vehicle, which made what could be... an overwhelming decision much more enjoyable!

They were helpful during the car buying exercise.. going to several dealerships gave me a good view of how supportive dealerships would or would not be... after the sale..

The employees are the face of this dealership and they do not fail to satisfy this customer's expectation of great professional service plus wait and relax... in a beautiful area. Miguel, the perfect gentleman, is a great example of the friendly professional service provided.

Make appointment for inspection. Advise me to drop the truck 7:AM or night before because the will do the work between 7:00am and 10:am. My truck was inspected... after 3:15PM. Now that what I call quick service! Keep my truck there more then half day for inspection!?!? Never see me there again with any of my vehicles. Thank you Toyota!

The emergency repair service on my car was excellent. Toyota personnel were helpful, polite, professional, and friendly. I will recommend them to family... and friends

great service and excellent tech and customer service advisers took my car for oil change and inspection. pleased with work waited and no problem... with it