Reviews
best experience ever in buying a vehicle.
wish we would have known about your dealership before.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Gary! If there's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Andy Gonsar, Internet Sales Manager
Top notch as usual
Dean, my service specialist, always does an outstanding job. He is very thorough and accommodating. Hats off to Tom, my service technician who always does an outstanding job as well. Great job everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard and thanks for your kind words! We appreciate Dean and Tom, and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like and follow us on Facebook to catch the latest service specials. Warm regards, Matt Marchiori, Service Director
Knowledgeable staff, very clean, ready to assist
Every step is handled in a very professional matter. There is no standing around waiting for someone to help you or am I even in the right place. The customer is keep up to date on their service with all the comforts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Gene! We feel our service department is what makes Aubrey Alexander Toyota Scion special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, and professional service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Matt Marchiori, Service Director
lied to and swindled - aggressive sales
I purchased a new Toyota Highlander from this dealership on 4/9/2016. We were very clear from the beginning that we did not want a long purchasing agreement. After test driving the vehicle and going over some offers, my husband and I were ready to leave and think about the decisions. We were literally walking out the door the sales manager stopped us. They were so pushy and aggressive giving us sheets showing us what a low payment they could offer us, we agreed to get the car because it looked like a great deal. We had our 15 month old son with us who was understandably antsy so as I was trying to calm him down and was unable to really take time and talk to them. We hardly went over any of the paper work because it was so rushed and almost 6 pm and they were rushing us so that they could leave. We did not ask them to stay late, we wanted to leave ourselves. We trusted them wrongly, it was a terrible deal, and they took advantage of us. Since this experience I have talked to several people who have had similar experiences and left because of the overly aggressive sales team. This was my first experience in buying a new car, my husband and I work very hard for our money, and I am disappointed and angry that our hard earned money is going to Aubrey Alexander. I can not wait to trade in this vehicle and deal with a different dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
branch manager
Mike Sandra and Manager Dennis were no nonsense pros, Great first time price I could not refuse
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andy, we appreciate you taking time to leave us a great review! We are pleased to hear Mike and Sandra did a great job in assisting you in your purchase. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Andy Gonsar, Internet Sales Manager
great People,facilities,product...
Everything was great...really worked hard to get us the best deal, and the salesperson Rick was very knowledgeable and people friendly...not typical car salesman. It was a long wait to get financing and paperwork...but that was because he was working the best deal possible for our budget. Worth it in the end!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this excellent feedback! We're excited to hear that Rick was able to work out a very good deal for you! He is an asset and we appreciate all he does. We look forward to working with you again and hope that you enjoy your new car! Andy Gonsar, Internet Sales Manager
PURCHASE
Great assistance in finding the right vehicle and the purchase process was quick and easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing such a great review about your experience at our dealership!We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Andy Gonsar, Internet Sales Manager
Service
I love that my car is picked up at work and delivered washed and ready to go the same day. The service department is very helpful. Trish is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent review, Ann! We really appreciate your business and are so happy that Trish could provide great service to you and your vehicle. We look forward to serving you again! Andy Gonsar, Internet Sales Manager
great place to shop for your next auto
great place to shop for your next auto. If you are shopping or thinking of shopping this is the place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Joe! If there is anything more we can do for you please feel free to come back and see Team Aubrey Alexander Toyota Scion any time! Take care. Andy Gonsar, Internet Sales Manager
Dean, the service tech was great. Overall excellen
The person (Dean) that waited on me was very efficient and knowledgeable. He provided EXCELLENT customer service. Everyone else I dealt with were also very good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Gregory! I am happy to hear that Dean was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Matt Marchiori, Service Director