Reviews
Service. Customer service. Facility.
From the moment I arrived until leaving, the service(including customer service)was excellent. The service was done quickly and efficiently with a smile. The waiting area is Good!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathalie, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Matt Marchiori, Service Director
Great people to work with
From the time I contacted them about a vehicle I saw on their web page, to the time I drove the vehicle off the lot, they were more than willing to work with me and help me get the vehicle I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to write this review, Dean. I'm very happy to hear about your positive experience at Aubrey Alexander Toyota Scion. Congratulations on your new car! If you have any further needs, do not hesitate to come back in for a visit. Andy Gonsar, Internet Sales Manager
Great Service and very clean facilities
Rich was very friendly upon my arrival and went over everything I wanted done. Afterwards he explained what was done and went over the next service and when inspection would be due.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gregory and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Rich is a great asset and we're thankful to have him on our team. It was a pleasure to assist you and please let us know when we can do so again! Matt Marchiori, Service Director
Welcoming dealership, efficient process
The process is smooth. The customer doesn't have to do anything but look at the vehicles, test drive and sign on the dotted line. Kyle was wonderful-he even hooked up my Bluetooth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is wonderful to hear that Kyle and the entire staff at Aubrey Alexander Toyota Scion was able to provide you with a great experience!We really appreciate this feedback and we will share it with them. We look forward to the opportunity to service you in the future. Andy Gonsar, Internet Sales Manager Service
Car lease with Mat Vance
Mat made the process easy and painless. I am pleased with my new vehicle and the whole experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this awesome review, Dan. We really appreciate you leaving us your input. We are very pleased to hear that Mat could make your car shopping experience painless and easy. We are glad to hear you are pleased with your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Andy Gonsar, Internet Sales Manager Service
Great dearlship
Very friendly staff that went out of their way to help me. Gave me a great deal on new tires and repaired the issue that caused my tire wear.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Aubrey Alexander Toyota Scion. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Matt Marchiori, Service Director
G.J.S.
I have a complicated issue, which is being taken care of. I am more than happy they you stand behind your warranty. Integrity means a lot to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind words, Bonnie. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Matt Marchiori, Service Director
Very professional
'vehicle was brought in from another one of your dealerships for us to test drive...saved us a lot of mileage
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to write this review, Candi. I'm very happy to hear about your positive experience at Aubrey Alexander Toyota Scion. Congratulations on your new car! If you have any further needs, do not hesitate to come back in for a visit. Andy Gonsar, Internet Sales Manager
they offer deals that are hard to refuse!
We always enjoy working with you, as you always consider our needs! Mike went above & beyond to meet our needs, Thank-you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, we really appreciate you taking the time to leave a review about your experience at our service center. We're glad to hear that Mike went above and beyond your expectations to help out with your vehicle needs. It's always a pleasure to assist you and please let us know when we can do so again! Matt Marchiori, Service Director
Awesome service!
I made a last minute appointment and was so pleased by Brandon's ability to get me in and take care of my vehicle. He went out of his way to offer us a ride to a restaurant when he heard we were gong to lunch while we waited for our car. He even had someone pick us up to return to the dealer. Above and beyond service at our local Toyota dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, we really appreciate you taking the time to leave a review about your experience at our service department. We're glad to hear that Brandon went above and beyond your expectations and provide you with a memorable experience. If you have any questions about the work that was done please feel free to contact us. Matt Marchiori, Service Director