Reviews
tomstyer
From pulling into the dealership for service, you have people that greet you and asking how can they help. Setting you up with a remote buzzer, and checking a monitor to show the status of how far your vehicle is for completion. Also no pressure Sales! Your team are good listeners. Don't ever loose that personal care. Its what brings people like me to drive 2 hours to your dealership! Thank You. sincerely, Tom Styer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review Tom, we appreciate you travelling such a distance to see us. We hope you enjoy your new purchase for many years and many miles.
good guys and a good deal
todd was friendly and even tought he sold me the car we asked for chad because that's who sold my friend his new truck he put chad down as the sales man to me they are good guys not just there for the money they for selling a car
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the kind review Leon, we're grateful to have you shop with us. We look forward to seeing you back when the time comes. Take care and travel safe!
Excellent service,Very polite
I had recently taken my 2012 Tacoma to my local dealership (Motorworld) in Wilkes-Barre for service on my A.C. They basically told me they were not going to honor the factory warranty and to take it to the dealership i purchased it. I phoned Aubrey Alexander and NO ISSUES not even with a loaner vehicle.Problem fixed, VERY HAPPY customer... I will return and refer any and everybody here. Thank You Aubrey Alexander Selingsgrove PA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Randy--thanks for calling us when the others wouldn't help. We always do what it takes to make sure our customers are 100% satisfied. We appreciate being your service partner and we're here when you need us. Thanks again!
Excellent facility. Great employees!
I've purchased at least 4 cars from Aubry Alexander Toyota prior to yesterday. Yesterday I purchased another, a RAV4, which I anticipate will be much safer during the Winter months in our area of N Central PA. I was impressed with our sales person(Bill Stafferoni), he did a great job as always. I enjoy return visits for maintenance as well, always proficient and timely, which is important to many people
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your continued loyalty to our dealership and to the Toyota Brand. It's a pleasure working with customers like you who truly remind us of family. Thanks again--enjoy your new RAV4.
Great dealership
Everyone was polite and respectful. Chris shaffer is a fantastic salesperson. He is very knowledgeable, helpful and patient. He goes above and beyond to help you. I would definitely recommend to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for shopping with us and thank for the 5-star review. We appreciate your recommendation of Chris as well and we look forward to doing business with you again. Take care and Enjoy your new purchase!!
Super service
Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.,Everyone that I dealt with there was cordial and completely professional. Rick Shover, especially, was thoroughly competent and expedited the sale and paperwork to get me on my way in short order. I was very impressed that you had the truck I wanted in stock.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for visiting us and for giving us your business. It was a pleasure working with you. Thanks again, enjoy your new truck!
Great experience buying a 2015 Prius
Our 2007 Prius was hit by another driver and I needed a replacement car quickly. I had a good quote from a competing dealership (where we had bought several cars) but wanted to give Aubrey Alexander a try given that we had bought the 2007 Prius there. I walked into Aubrey Alexander after 7:00 PM on a Thursday night and was introduced to Todd Newcomber by Mike the Sales Manager. I saw his Prius inventory (which was good) then sat down to see if it was possible to buy there instead at the competitor as I had planned when I walked into the door. Todd's and Mike's friendly and professional attitude and their ability to beat the competitor's price resulted in me buying a 2015 Prius Two from them that night. The car was delivered to our house 12 miles away by a very friendly and professional Aubrey Alexander employee named Steve the next afternoon. I was delighted with the entire process and would recommend Todd, Mike and Aubrey Alexander Toyota to a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for giving us the opportunity to earn your business. We hope we've earned a customer for life. We appreciate your review and your wonderful recommendation of every one on our team and we look forward to doing business with you again. Thanks again!!
Completely professional staff
Not only was the salesman courteous, cordial and competent but all aspects of the shopping and buying process were handled with complete professionalism. I knew what I wanted, they had it and the deal was closed in short order. I left with my new vehicle in minimum time with no hassle. I am a happy customer and will highly recommend this salesman and this dealership to everyone interested in a pleasant buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a wonderful recommendation of our dealership and our team, thank you so much for writing it. It was a pleasure working with you and we look forward to seeing you back again when the time comes. Enjoy your new purchase and we wish your safe travels.
Great service; friendly, professional staff,
Friendly & professional staff to greet me & take care of my precious vehicle.Promptly informing me of the problems/concerns that were found with my RAV 4 and what additional cost to me would be,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for leaving us a perfect 5-star review of your latest service visit to our dealership. It's a pleasure working with you and we're so glad we could help. Take care and please call if anything else should come up. We're here to help.
Buying a car
Overall process was excellent. One problem was paperwork took too long. We were there three hours just to purchase a car. A lot of sitting & waiting for more paperwork & trying to sell extra coverage to us. Did not appreciate the extra time consumed. Did like the courtesy of the salesmen who helped us.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for writing us a wonderful review despite the wait time you experienced with your purchase. Unfortunately, we are required to process quite a bit paperwork as required by law, but we try to make your wait as comfortable as possible. Thanks for working with us, we appreciate your patience. Enjoy your car and safe travels!