Faulkner Chevrolet Cadillac

The Bethlehem Faulkner dealership most definitely prioritizes quality customer service beyond minimum expectations. Faulkner exceeded our expectations. Thank you.

This dealership is the worst dealership ever been to a my entire life The salesman is fantastic Matt The used car general manager Mark is terrible The first day I picked up my car it was broken I signed the papers on September 5th My car has been in the shop since September 7th and it is still there I keep getting the runaround by me calling no one has called me I drive up there I call and I'm still getting the runaround I'm still having to pay car payment car insurance on something I do not have I'm very disappointed in this dealership The service writer he's good but again I keep getting the run around about my car 2018 Cadillac Escalade My dream car that I do not even have but I have to make all these payments on it and car insurance I can't stop expressing myself about that some answers would be great some reassurance would be great The owner the big boss to whoever should be talking to me trying to make this right but they have not they give me a rental car but not a loaner that I had to pay up front for the rental first but they say they're going to pay for everything okay I'm driving something that I don't want to drive I do not like driving it it rides terrible it's ugly I'm very upset I have medical issues that I need to deal with and these people are making it worse I don't sleep I don't eat I'm depressed I feel like I made the biggest mistake in my entire life I purchasing a car from Faulkner Chevrolet Cadillac I do not recommend them now maybe after my vehicle is fixed and I check it completely to see if it's exactly the way it's supposed to be maybe I'll change my mind but like I said there's no communication there's no nothing I got to keep calling I got a keep going through different people asking questions and keep wasting my time and my gas to drive all the way up there to see what's going on and still I'm not getting any answers so one out of 10 I will give them a two only because my salesman is okay not the best but has tried to help me in every way he can but he's only a salesman not the big boss to fix things or get things rolling The service writer is on point very nice tries to give me everything he can what I mean by tells me things that I need to know or would like to know I should say cuz he doesn't really know me neither Even the service manager doesn't even get in contact with me I've lived several messages to both the service manager and the used car general manager and I've heard nothing they sold me a broken car then they even stole my all-weather floor mats everything has gone wrong with this car and then the top it off with general motors being on strike does not help neither but they're the ones that put these cars together and now they've been breaking down the five three the six two motors and all that stuff lifter problems this problem that problem crankshafts I guess they're called push rods or whatever but all that stuff is wrong Engine is junk transmission is junk and they knew this car was junk when they sold it to me they just rigged it up to make it sound good when I test drove it and then it was time for me to sign the papers I signed and then it was time for me to get in it it wasn't working You would think they would give me back my money and my car I traded in but they didn't or offered me something else or even a loaner car but they didn't even have that I'm sorry I'm talking so much but this dealership is not a good place

Salesman anthony seemed to be a great guy. His boss is an xxxxxxx trying to sell a vehicle they just inspected on a Jeep that has absolutely bald tires on it. Vehicle clearly needed to be aligned as the tires were all chewed up in the inside. Says the vehicle is priced aggressively lmao. The tires on the Jeep are gonna cost someone $2,000 or more to replace. Yet somehow it illegal passed their inspection. xxxxxxxx besides Anthony

Nasty salesman when he found out I was only there to redeem a $75.00 gift card for a test drive.I never had a salesman that acted so nasty as a possible customer.They permantly lost me to be ever a buyer there again.

Very good dealership. Folks in service department always do an awesome job. Any issues I had, they communicated with me in a very timely manner. They do quality work. I'm a very satisedfied customer.

$700 to replace a $50 thermostat! I will never again have Faulkner work on my vehicle.

T J Flannery was very helpful when I arrived without an appointment to install a new battery.

Had a great experience at Faulkner. Bought a used Chevy Silverado 1500. My salesman Jim Breiner was great to deal with. Customer service was excellent. I'll be in the market for a vehicle for my wife in the not to distant future. I'll contact Faulkner first for sure

Had to have my car repaired after a recent accident. Folks at Faulkner were very professional, kind and courteous. The vechile came back flawless when done. The overall experience was great and I would recommend them to others.

Communicative, helpful, and did great work on my car. I anticipated a 30+ day timeline to repair my Chevy that had a great deal of front end damage from hitting a deer. They finished the job ahead of schedule and it looks like nothing happened. I noticed the wrong color Chevy symbol on the grill and they offered to replace it with the black symbol without hesitation to ensure it looked good as new and matched the rest of the vehicle. They did a great job. Thank you Faulkner Collision!