Reviews
Write a reviewLying dealership.
Lying dealership. I read a review about a customer who drove an hour after calling to confirm a vehicles availability only to have them tell him the car was already sold. Wouldn’t you know they did the same thing to me. Had me drive over an hour for a car still on cars.com and still on their website, only to find out it was sold days before. That’s how they do business, keep their cars posted longer to get people in the door only to try to “sell” them on a different vehicle once you arrive. If they do this as a common practice, what else will they do? Don’t trust them and don’t give them your business.
Lying dealership.
Lying dealership. I read a review about a customer who drove an hour after calling to confirm a vehicles availability only to have them tell him the car was already sold. Wouldn’t you know they did the same thing to me. Had me drive over an hour for a car still on cars.com and still on their website, only to find out it was sold days before. That’s how they do business, keep their cars posted longer to get people in the door only to try to “sell” them on a different vehicle once you arrive. If they do this as a common practice, what else will they do? Don’t trust them and don’t give them your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Waste of a morning
They had me drive an hour out of my way to see a truck that was sold before I made the appointment to come and see it. Wasted over two hours of my morning and my gas to get there.
Waste of a morning
They had me drive an hour out of my way to see a truck that was sold before I made the appointment to come and see it. Wasted over two hours of my morning and my gas to get there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Absolutely horribe
I bought 2 cars in the past. Took my daughter there to buy a car. She put a deposit on a car, and they sold it. Never called us until it was too late. I will NEVER buy a car from any BROWN DAUB dealership again.
Absolutely horribe
I bought 2 cars in the past. Took my daughter there to buy a car. She put a deposit on a car, and they sold it. Never called us until it was too late. I will NEVER buy a car from any BROWN DAUB dealership again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
What a difference
I had a very bad experience at the Brown Daub Kia store when I owed more on the car then it was worth and they told me to keep it or sell it and if that doesn't work the bank would take it back. That sounded fishy to me and I left I always liked the look of the Cherokee so I left and went to Brown Daub Jeep and met Joey. Joey was good to me and helped me find a nice cherokee and traded my car no problem and paid it off. I know they are the same company but how could Joey help me and not the other store but Joey was honest and helped me. I would refer my friends and family to see joey who helped me when nobody else did. trust joey and the people at jeep avoid the kia store and thank you to david in finance he helped me too and answered my questions.
What a difference
I had a very bad experience at the Brown Daub Kia store when I owed more on the car then it was worth and they told me to keep it or sell it and if that doesn't work the bank would take it back. That sounded fishy to me and I left I always liked the look of the Cherokee so I left and went to Brown Daub Jeep and met Joey. Joey was good to me and helped me find a nice cherokee and traded my car no problem and paid it off. I know they are the same company but how could Joey help me and not the other store but Joey was honest and helped me. I would refer my friends and family to see joey who helped me when nobody else did. trust joey and the people at jeep avoid the kia store and thank you to david in finance he helped me too and answered my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very poor maintenance
Very poor service and maintenance. Took vehicle for oil change and had to have my vehicle towed back after loosing all oil. Braun daub never put oil filter in right. Before we left check engine light was on and dealership told us to take it home and it should go off after a while. We have a almost brand new vehicle with no issues until they did the oil change. Will never take any vehicle or buy any vehicle ever again from this facility.
Very poor maintenance
Very poor service and maintenance. Took vehicle for oil change and had to have my vehicle towed back after loosing all oil. Braun daub never put oil filter in right. Before we left check engine light was on and dealership told us to take it home and it should go off after a while. We have a almost brand new vehicle with no issues until they did the oil change. Will never take any vehicle or buy any vehicle ever again from this facility.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
good service, bad intel
i called for four days asking for photos of a car that they said they had on the lot. On the fourth day i called back and demanded photos, the representative told me they had updated the cars.com post with picture. so i immediately went on to cars.com and the listing for that car was removed. i then called the actually dealer and they said they had sold the car a while back. gave me the run around and false hopes for nothing.
good service, bad intel
i called for four days asking for photos of a car that they said they had on the lot. On the fourth day i called back and demanded photos, the representative told me they had updated the cars.com post with picture. so i immediately went on to cars.com and the listing for that car was removed. i then called the actually dealer and they said they had sold the car a while back. gave me the run around and false hopes for nothing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Good value
They gave me a great price on a clean late model sports car.
Good value
They gave me a great price on a clean late model sports car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase