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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 3:00 PM
Sun 9:00 AM - 3:00 PM
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Reviews

4.2
1007 lifetime reviews. Includes reviews of JM Lexus from DealerRater.com
  • CAN'T BELIEVE I WAS TREATED THIS BADLY FROM THIS DEALERSHIP
    April 13, 2017

    THE ISSUE PENDING REVIEW AND RESPONSE FROM JM LEXUS. I WILL UPDATE ONCE ISSUE IS ANSWERED AND HANDLED BY JM LEXUS. CURRENTLY WAITING ON RESPONSE

    JM Lexus

    Hello Darren, Visits like yours are not what we are known for and we have asked our Service Manager reach out to you directly. Thank you for takin...


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    THE ISSUE PENDING REVIEW AND RESPONSE FROM JM LEXUS. I WILL UPDATE ONCE ISSUE IS ANSWERED AND HANDLED BY JM LEXUS. CURRENTLY WAITING ON RESPONSE

    Does not recommend this dealer
    Came in for service or repair
    JM Lexus

    Hello Darren, Visits like yours are not what we are known for and we have asked our Service Manager reach out to you directly. Thank you for taking the time to express your concerns and provide us with feedback.


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  • Waiting over 2 years for service
    April 7, 2017

    Waiting for new dashboard over two years....I have call more then a dozen times they keep telling me another two or three months. Now it's been 2...

    JM Lexus

    Hello Ted, We understand your frustration and we are fixing all dashboards as quickly as parts arrive. We have been informed that our Service Depa...


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    Waiting for new dashboard over two years....I have call more then a dozen times they keep telling me another two or three months. Now it's been 2 years and 2 months...Lost all faith in Lexus!

    Does not recommend this dealer
    Came in for service or repair
    JM Lexus

    Hello Ted, We understand your frustration and we are fixing all dashboards as quickly as parts arrive. We have been informed that our Service Department has already been in contact and we look forward to seeing you on Friday!


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  • JMLexus, a positive, relaxing, non-armtwisting experience.
    March 8, 2017

    As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming ...

    JM Lexus

    Hello Phil, Thank you for leaving JM Lexus a great review about your experience! Customer Service and offering an exceptional experience is very i...


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    As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming young lady introduced herself as Unell and she welcomed me to JM Lexus. Ms. Unell has a gifted way of making one feel at home and welcome. While talking to this genuinely friendly lady, a gentleman walked up and introduces himself as Mel Malka. He was genuinely friendly as well. "How are you? How do you like your 2013 Lexus," he asked? We shared small talk for a short while. Mel mentioned to me that I qualified for a waiver promotion and asked if I was interested. I firmly said no thank you. As he politely turned to walk away, I asked, "What is a waiver promotion?" Mel candidly explained the meaning of a waiver promotion. I was impressed. Mel also took the time to explain the new safety features that come with the 2017s. Safety is a big deal for me so I continued to listen. He also reiterated the awesome promotion that was going on at the time and that I qualified--would I be interested? To that, I answered, "Keep going, I'm still listening." Then Mel said, "I want to introduce you to Omar. He is the guy that can work with you on possibilities." Mel made it clear to me that I am not under any obligations--walk away whenever I choose; there will be no harsh feelings. Still feeling hesitant, I stopped by Mr. Omar's office with Mr. Mel anyway. I expected someone to come and semi-politely twist my arm, and I was ready to say 'no not today, but it was nothing of the sort. Omar was courteous, friendly, and a-matter-of-fact ish. Omar laid out unbelievable possible offers that any qualified customer would find hard to refuse. Today, I am enjoying my 2017 ES-350 Lexus and all the safety features that come with it and I am still pinching myself making sure that I am not dreaming Thank you Mr. JM Lexus for a having such qualified and caring personnel Respectfully, Phil Washington

    Does recommend this dealer
    JM Lexus

    Hello Phil, Thank you for leaving JM Lexus a great review about your experience! Customer Service and offering an exceptional experience is very important at JM Lexus and we are pleased to hear that Mel and Omar made your visit great. Please don't hesitate to contact us if you need anything. Enjoy your beautiful new ES! We look forward to assisting you again soon!


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About Our Dealership

Dealer on Cars.com since June 2004

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. We are the #1 Lexus Dealer in the World since 1992!

"The #1 Lexus Dealership since 1992"