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I asked if the vehicle had the kick open tailgate and was told it did. The vehicle does not have it. Disappointing. My mistake for not checking it... personally before accepting the vehicle.
Dishonest, will tell you anything to get you in the showroom, visited other Lexus dealers and found this one to be the worst. lies and more lies all full... of B/S from the manager on down the line. the worst of the lot... stay away!... drove two hours to buy a used Lexus only to find out it was sold just before I got there...so unbelievable thank God there are other Lexus dealers. I will never do business with people like this.
Salesman: Arly Edmonds Not the JM Lexus of years past. Shady and deceitful tactics. I will not buy from JM Lexus based on principle at this point. It's... sad because I was literally on my way to buy their vehicle when they went back on their word. We came in ready to buy a GX 460 with the title to our trade in and our check book in hand. After reviewing our trade in we were actually satisfied and ready to finish the deal but the salesman and the used car appraiser said "if you get a KBB offer from another dealer that is higher than our appraisal, we will match it on your trade in." One of them even pointed across the street at Al Hendrickson Toyota and said "if you go across the street and get a better appraisal from Al Hendrickson Toyota, we will match it." After saying this back to the salesman to confirm what I'd heard, he acknowledged the offer. We set off to get a better appraisal. We spent time at two dealerships getting this appraisal which came back higher than our trade in value. The next day, I called the salesman with the higher value. He immediately started telling me he never said that, that this all was my idea, and that JM Lexus would never do this. At this point, we were $2,000 apart on our trade in value. Frustrated at this sudden change, I still wanted to see if there was another way to complete the deal - so I started asking what else could be done but the salesman kept building the wall of "no" and "we can't do anything else." No apology, no willingness to acknowledge that my time had been wasted and that they weren't doing what they said they would do. Through all of this he had an aggressive and dismissive tone. He made no effort to right the situation at all. I gave him three distinct chances to right the wrong. I was on my way back to the dealership, in the car, ready to complete the deal. The $2,000 difference is not what upsets me (my wife and I had actually agreed to buy the Lexus with their trade-in value). I will not buy from JM Lexus because they failed to do what they said they would and they now employ salesmen that act like they work at a used-car shack, changing the deal and not living up to their promises. I sent a copy of this review to the salesman and the management team three days ago and never received a response. This review could have been avoided with a simple apology or again an acknowledgement of the situation but it's been made clear to me that's not in JM Lexus' playbook any more.
Jeremy and Ryan was two of the most knowledgeable car sales men I've ever dealt with. I bought a RX350 on Sunday but was 100 percent happy of the interior... color. I was told if I see the one I prefer within 72 hours I could exchange it. Sure enough this was true. I'm now a proud owner of one of the sweetest cross over SUV on the road and will never go back because of JM Lexus and the superb customer service. Thanks Jeremy and Ryan
After my 3rd visit trying to buy a rx350, the manager tells me to my face that he is willing to let a $47,000 car sells go south, all I ask was to tend... the windows that cost $180. The unwillingness to accommodate a customer’s need is astonishing.
The dealer is charging me for a spare key. I have ups tracking that the key was received by the dealer on November 6th. The dealer sent me to collections... because they are saying they didn’t recieve the key when I have tracking that the key was returned to the dealer.
Manager/salesman Dario was extremely patient and knowledgeable. He made every effort to make sure that purchased the best car & package for my needs......And... I'm delighted with the car......MPK.
My salesman was Jeffrey Wright, and I would definitely recommend him. I traveled from North Miami Beach to JM. Jeffrey was extremely helpful, patient,... and knowledgeable. He went out of his way to make himself available for any questions, and he delivered the car to me personally. A great gentleman!
We are very poor with the electronic features of our new Lexus. German invit ed to come in and patiently spent over an hour showing us the various features... and how to use them.
What a dishonest and typical car dealership. They play games and I should have know but thought JM Lexus was different but turned out not true. Do not... believe anything they tell you.