Thank you. Your email has been sent to the dealer.

Share 
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 3:00 PM
Sun 9:00 AM - 3:00 PM
{{currentIndex + 1}} of 12 Video

Reviews

4.3
1005 lifetime reviews. Includes reviews of JM Lexus from DealerRater.com
  • JMLexus, a positive, relaxing, non-armtwisting experience.
    March 8, 2017

    As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming ...

    JM Lexus

    Hello Phil, Thank you for leaving JM Lexus a great review about your experience! Customer Service and offering an exceptional experience is very i...


    Show Full Review

    As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming young lady introduced herself as Unell and she welcomed me to JM Lexus. Ms. Unell has a gifted way of making one feel at home and welcome. While talking to this genuinely friendly lady, a gentleman walked up and introduces himself as Mel Malka. He was genuinely friendly as well. "How are you? How do you like your 2013 Lexus," he asked? We shared small talk for a short while. Mel mentioned to me that I qualified for a waiver promotion and asked if I was interested. I firmly said no thank you. As he politely turned to walk away, I asked, "What is a waiver promotion?" Mel candidly explained the meaning of a waiver promotion. I was impressed. Mel also took the time to explain the new safety features that come with the 2017s. Safety is a big deal for me so I continued to listen. He also reiterated the awesome promotion that was going on at the time and that I qualified--would I be interested? To that, I answered, "Keep going, I'm still listening." Then Mel said, "I want to introduce you to Omar. He is the guy that can work with you on possibilities." Mel made it clear to me that I am not under any obligations--walk away whenever I choose; there will be no harsh feelings. Still feeling hesitant, I stopped by Mr. Omar's office with Mr. Mel anyway. I expected someone to come and semi-politely twist my arm, and I was ready to say 'no not today, but it was nothing of the sort. Omar was courteous, friendly, and a-matter-of-fact ish. Omar laid out unbelievable possible offers that any qualified customer would find hard to refuse. Today, I am enjoying my 2017 ES-350 Lexus and all the safety features that come with it and I am still pinching myself making sure that I am not dreaming Thank you Mr. JM Lexus for a having such qualified and caring personnel Respectfully, Phil Washington

    Does recommend this dealer
    JM Lexus

    Hello Phil, Thank you for leaving JM Lexus a great review about your experience! Customer Service and offering an exceptional experience is very important at JM Lexus and we are pleased to hear that Mel and Omar made your visit great. Please don't hesitate to contact us if you need anything. Enjoy your beautiful new ES! We look forward to assisting you again soon!


    Hide Full Review
  • disappointment in dealer and lexus

    grab your money and go Won't put forth any effort to help


    Show Full Review

    grab your money and go Won't put forth any effort to help

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • HORRIBLE EXPERIENCE
    February 27, 2017

    Never in a million years did I think I would leave Lexus disappointed but end up with a 25K CPO BMW from VISTA BMW. I went to Lexus with the hopes...

    JM Lexus

    Hi Emma, We came across your review with the utmost of concern. JM Lexus is not known for visits like yours. With that being said, We would like t...


    Show Full Review

    Never in a million years did I think I would leave Lexus disappointed but end up with a 25K CPO BMW from VISTA BMW. I went to Lexus with the hopes of either leasing or purchasing a CPO is 200T. Turns out they couldn't , didn't even try to approve me for what I wanted! But pushed me to purchase something for 15K from their pre-owned lot. A Nissan Sentra or Toyota Corolla. And said that was my best bet!!!No one else would approve me. Kept throwing my credit score in my face, and telling me it was BAD NEWS. The salesman even laughed at my family and I as we walked back to our car leaving the dealership. I guess they thought a family driving that car should be happy to be in anything we offer them. It was pathetic. I learned a lot from "JM Lexus" and they will never get my money.

    Does not recommend this dealer
    JM Lexus

    Hi Emma, We came across your review with the utmost of concern. JM Lexus is not known for visits like yours. With that being said, We would like to hear more about your visit and see what we can do to help. Please contact us at your earliest convenience. Email: marketing@jmlexus.com. Thank you for your consideration.


    Hide Full Review
Read All Reviews

About Our Dealership

Dealer on Cars.com since June 2004

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. We are the #1 Lexus Dealer in the World since 1992!

"The #1 Lexus Dealership since 1992"