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Used 888-466-0169 Email Dealer
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Reviews

Average Ratings

4.8
Average based on 219 reviews
  • Great people, excellent service!

    Luis Tello, Richard Roth & Bob Collins made today's purchase pleasurable and enjoyable. They were not pushy; had patience, found what we wanted, n...


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    Luis Tello, Richard Roth & Bob Collins made today's purchase pleasurable and enjoyable. They were not pushy; had patience, found what we wanted, negotiated price and terms professionally and provided us with our 4th Lexus RX in a row.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • My new Lexus

    JM Lexus is fantastic and the best at everything they do. Their knowledge friendliness customer service expertise and professionalism is second to...


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    JM Lexus is fantastic and the best at everything they do. Their knowledge friendliness customer service expertise and professionalism is second to none. They are the best!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • JM Lexus is type in every category

    JM Lexus is fantastic. Their customer service product knowledge availability to help variety of cars professionalism and friendliness is beyond be...


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    JM Lexus is fantastic. Their customer service product knowledge availability to help variety of cars professionalism and friendliness is beyond belief. Great great great !

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Service Lacking

    I recently received a message from JM Lexus stating that vehicles with a Navigation System were having a problem and that they had set aside a lan...

    Dealer Response

    Good Morning, I would like to thank you for taking the time to express your concerns. I have passed your review along to our Service Managers to r...


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    I recently received a message from JM Lexus stating that vehicles with a Navigation System were having a problem and that they had set aside a lane at their dealership to have a quick repair. I live in Dade County and this is a far trip for us but we came up to JM on 6/15.2016 at approximately 11:00AM. When we arrived there was a sign for which lane. I went into that lane which was blocked by an unoccupied rental vehicle.I was never approached by a service Tech. I waited several minutes then walked over to a Tech and told them I was there to have my vehicle checked. I went back to my vehicle and agin waited several minutes before a Tech came over. I told him that we had not been experiencing a problem and he got inside and checked something. He said all appeared fine. He never took our vehicle info or our name. My complaint is that we expect better service from JM.Why did I take a half of a day to come up there and be ignored. A better service message could have been sent. We have been with you for a while but will reassess our next lease As our Service experiences are getting worse.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Good Morning, I would like to thank you for taking the time to express your concerns. I have passed your review along to our Service Managers to reach out to you.


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  • Great Experience!!!!

    Jeffery Wright was our internet salesman and we relied on his description of a used car to purchase sight unseen. Jeffery helped arrange shipping ...


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    Jeffery Wright was our internet salesman and we relied on his description of a used car to purchase sight unseen. Jeffery helped arrange shipping and the car was transported and received in the like new condition it was described. Jeffery was very pleasant to work with and described the car very accurately.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Real customer service not surface frills needed

    I brought my Lexus in for its first scheduled maintenance. Before hand I had alerted the dealership that there was a defective rubber insulation s...

    Dealer Response

    Good Morning, I would like to thank you for taking the time to express your concerns. I would like to speak with you regarding your experience. ...


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    I brought my Lexus in for its first scheduled maintenance. Before hand I had alerted the dealership that there was a defective rubber insulation strip around the driver side window which needed attention. When I arrived It was clear that no note had been made of this issue. I was told that it would take several hours to attend to this and would need to utilize a loaner vehicle. I subsequently received a call telling me I could pick up the car and that the maintenance was done but there was no replacement part in stock and would not be available until Friday sometime. Thereupon I was informed that I would have to come back with the loaner and then return once again when the part was in stock and start the process all over again and either end up waiting for hours or utilize the loaner again and have to make yet another trip to the dealership. Luxury service is about making it convenient for your client/customer not about comfortable sofas and free soda.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good Morning, I would like to thank you for taking the time to express your concerns. I would like to speak with you regarding your experience. May you please email me your contact info. at marketing@jmlexus.com so we can discuss this further. I have already reached out to our Service Manager and he is looking forward to speaking with you as well. Thank you for your time. Have a great day!


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  • BUYER BEWARE

    “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new leas...


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    “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new leased vehicle, since our current Lexus was at the end of its original lease. A few weeks after that, our nightmare began. When we turned in the car, there was still two months left on the lease and we asked the salesman what should we do.... should we pay it or would JM Lexus pay the last two payments? The salesman told us just to pay the last two payments, as we would normally...which we did as programmed. BIG MISTAKE ON HIS PART! We were totally unaware that JM Lexus had made a huge mistake and made the original car lease look like an early termination or Repo with Lexus Financial Services, another Toyota/Lexus company. This triggered a series of automatic procedures within Lexus Financial Services, which ended up 5 weeks later in my wife and I receiving a letter from Lexus stating that we owed them a lot of money for the Repo and that they had turned us over to the credit bureaus. They did all of this within 5 weeks of us returning the car to the dealership. Truly amazing! Lexus Financial Services proceeded to destroy our credit, by sending the most negative update you can send to the bureaus, what is known as a “Charge-Off”. This basically dropped our credit score instantly by over 150 points. Prior to this, we had a "perfect" premium credit score. Lexus Financial Services gave us no chance to fix the problem prior to applying the negative flag on our credit report. They claimed they sent by mail a letter weeks prior and called...neither of which we received. We informed Lexus Financial Services of this and their attitude was skeptical. Most companies do not send negative reports to the credit bureaus until 90 days have gone by.... Lexus Financial Services did it in just over 30 days. No human intervention....just automated processes. They did not even bother to look at our customer file to see that we were long time customers with perfect credit scores. They let a software program decide our fate. When I contacted the dealership, JM Lexus, to get their help in fixing this, I got the run around...promised call backs with answers...I got nothing. After many emails, phone calls, text messages and a visit in person, I finally find out that the salesman who leased us the car had been transferred to another department. So, since he was no longer responsible he decided it was someone else's problem and left us hanging with this grave issue that he had caused. He had not left the company, changed his phone number or his email address....he just chose to ignore us. Eventually, I got someone who was willing to help us escalate and navigate within Lexus Financial to fix the major problem that JM Lexus had generated. It took two months of frantic phone calls and emails to finally get Lexus Financial Services to reverse what they had done with little to no help from the dealership and taking no responsibility for their actions. I had to work alone with Lexus Financial Services and their corporate office in California to get it fixed. To be fair, eventually Lexus Financial Services offered to pay two of my monthly lease payments as a “we’re sorry” gesture. In the end, this fiasco had cost us "thousands of dollars". I contacted JM Lexus to find out how they were going to fix the problem they had caused me and compensate me for the lost money. They refused to do anything at all. Can you believe they had the gall offer us a free service next time we brought our car in? As a result of all of this, we have a VERY bad taste in our mouths related to Lexus and specifically the JM Lexus dealership in South Florida. In good conscious, my wife and I cannot ever do business again with Lexus and we cannot recommend anyone that they buy a vehicle from Lexus and especially not from JM Lexus of South Florida. Fable of this story, BUYER BEWARE....avoid JM Lexus of South Florida.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Great Service

    Great Service, Fair price! What a great experience. Richard and Robert where excellent!


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    Great Service, Fair price! What a great experience. Richard and Robert where excellent!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    Great Service from Richard and Robert. Well worth the trip.


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    Great Service from Richard and Robert. Well worth the trip.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Phenomenal!

    The best customer service in Florida by far! I had my car repaired there numerous times and everything was excellent


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    The best customer service in Florida by far! I had my car repaired there numerous times and everything was excellent

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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