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JM Lexus

(9,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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I will go back !

Patrick was awesome!!! Speedy service! From the beginning to the end I didn’t have any problems. I showed up without an appointment and was seen right away. I was also greeted by a few employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine maintenance

Outstanding service. Routine service was done quickly and I was kept updated on progress. Sebastian in service made me feel that my time was valuable too. Lounge area is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Experience was great and easy

Had a great experience at jm Lexus .. love the no haggle price and gave me a great deal on my trade in . Found the car I wanted . Everything went smoothly . like jm for all the services they offer . . Jory my sales man was a pleasant salesman to work with . Would recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best customer service in town

This was my second time leasing a car from JM Lexus. Having to only deal with one person was wonderful. It is nice to feel as if you are a valued customer. Dario took his time to customize the deal to fit my individual needs. I would recommend him and this dealership to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent ,Tim great to work with

Tim did an exceptional job and made my transition wonderful. He was extremely professional and through in answering questions. Always a pleasure to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing service experience

Just wanted to say a huge thank you very much to the associates at JM Lexus, especially Ryan Chasteen in service! He is a consummate professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Where are the parts

I think it’s very important to trust the dealership since the prices are a premium. Lexus is a luxury automobile. I was told my brakes needed to be replaced and I said fine but I did not receive the parts. Having had a bad experience with a dealer in the past I now question whether the repairs were needed to be done. I’ve lost confidence in J M.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, your feedback is very important to us and want to thank you for taking the time out to rate our dealership. After reading your comments I would like to have my Service Manager reach out to you personally. If you would like to supply me with a phone number that we can reach you at, you can email it to me at marketing@jmlexus.com. Thank you. Have a great day!

Nice people there!

First time leasing a car I found the experience to be very positive. Jason was very nice,confident, optimistic, and helpful. Definitely recommnd this place!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Customer Sales Experience

Purchasing my new Lexus from JM Lexus IS the best sales experience. Tim is excellent and I have purchased vehicles from Tim before. Also, Pedro was wonderful to work with on the delivery of the vehicle. He was very patience explaining all the new features of our new car to my wife and myself. These two gentlemen make car buying enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience

Eric Rodgers made my experience wonderful and educational. This is my 5th Lexus and 2nd with Eric. Thank you Eric and JM Lexus! I will come back to see Eric if I need assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.