Reviews
I will go back !
Patrick was awesome!!! Speedy service! From the beginning to the end I didn’t have any problems. I showed up without an appointment and was seen right away. I was also greeted by a few employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance
Outstanding service. Routine service was done quickly and I was kept updated on progress. Sebastian in service made me feel that my time was valuable too. Lounge area is great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Experience was great and easy
Had a great experience at jm Lexus .. love the no haggle price and gave me a great deal on my trade in . Found the car I wanted . Everything went smoothly . like jm for all the services they offer . . Jory my sales man was a pleasant salesman to work with . Would recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best customer service in town
This was my second time leasing a car from JM Lexus. Having to only deal with one person was wonderful. It is nice to feel as if you are a valued customer. Dario took his time to customize the deal to fit my individual needs. I would recommend him and this dealership to all of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent ,Tim great to work with
Tim did an exceptional job and made my transition wonderful. He was extremely professional and through in answering questions. Always a pleasure to work with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing service experience
Just wanted to say a huge thank you very much to the associates at JM Lexus, especially Ryan Chasteen in service! He is a consummate professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Where are the parts
I think it’s very important to trust the dealership since the prices are a premium. Lexus is a luxury automobile. I was told my brakes needed to be replaced and I said fine but I did not receive the parts. Having had a bad experience with a dealer in the past I now question whether the repairs were needed to be done. I’ve lost confidence in J M.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, your feedback is very important to us and want to thank you for taking the time out to rate our dealership. After reading your comments I would like to have my Service Manager reach out to you personally. If you would like to supply me with a phone number that we can reach you at, you can email it to me at marketing@jmlexus.com. Thank you. Have a great day!
Nice people there!
First time leasing a car I found the experience to be very positive. Jason was very nice,confident, optimistic, and helpful. Definitely recommnd this place!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Customer Sales Experience
Purchasing my new Lexus from JM Lexus IS the best sales experience. Tim is excellent and I have purchased vehicles from Tim before. Also, Pedro was wonderful to work with on the delivery of the vehicle. He was very patience explaining all the new features of our new car to my wife and myself. These two gentlemen make car buying enjoyable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience
Eric Rodgers made my experience wonderful and educational. This is my 5th Lexus and 2nd with Eric. Thank you Eric and JM Lexus! I will come back to see Eric if I need assistance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car