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JM Lexus

(9,381 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Robert Kohl is the best

My wife and I got to JM Lexus on Saturday around 6:00pm and was told by the receptionist that everybody was busy before finishing the day and we had to wait for sometime or come back tomorrow. Then Robert came out and said he would be very happy to help us. He is warm, polite, professional and knowledgeable. After we told him what we want and our preferences, he immediately provided all the options and the best way to meet our requirements. Believe it or not, we got the deal done in less than one hour. Thanks for Robert working late to get all documentation done promptly so that we could drive the car home the same day. We are very happy with his service and more importantly we got a really good deal on this beautiful Lexus RX-350!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!

Great experience

John was a pleasure to deal with. He made the entire process seamless. He was very helpful and extremely knowledgeable. I would definitely recommend JM Lexus to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!

Great Experience

This is my 3rd Lexus I have purchased from JM Lexis. My salesman Tim Spellman was very pleasant and helpful. He set the whole car up before I left dealership. Also in past experience the service dept. Is excellent to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!

Easy n seamless

Went to replace a vehicle from an accident. Knew the model and price range needed for a lease . Experience was quick and easy getting my replacement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!

Amazing experience

Eric Rogers was an amazing salesman. The best car buying experience I have ever had. If you go to Jm you must got to Eric!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!

Awesome salesperson

German was amazing. From start to finish he was patient with me and listen to all my wants and needs. In the end he helped me select the perfect car with the right equipment in it. On delivery day he went through everything with me numerous times just to make sure I was comfortable with the navigation etc. I had to leave my lease there until I could return it to the other dealership and on the day I did German drove my car over for me and was very patient as I turned in my lease. I can’t say enough about him and this dealership! ~Lisa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for a wonderful review! We strive for excellence everyday and we are happy that German and Jonathan provided you with an outstanding experience!

Great Buying Experience

This is the second car we leased from JM Lexus. Our salesman, Robert Kohl, made the experience of leasing our new car so easy. He was very professional, knowledgeable and made us feel extremely comfortable. After leasing the car he even came to the house to program the garage door opener when we weren't able to do it. I am planning on bringing my best friend to meet Robert to buy her new Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for a wonderful review! We strive for excellence everyday and we are happy that Robert provided you with an outstanding experience!

Best car buying experience ever

When I walked into JM Lexus yesterday, I never thought I would be walking out the door with a car the very same day. I dealt with an excellent sales person his name was Donald. He listened to me and understood exactly what I was looking for. He pointed me in the direction of the GS350. The car sold itself. Additionally, the process was very smooth. No hidden fees. Amazing service from supporting staff. I feel that if I ever have a need or problem with my vehicle in the future, JM Lexus will do what it takes to get the job done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We look forward to seeing you for many years to come at JM Lexus. Thanks for the 5 star review!

New car purchase

My new car purchase experience was terrific! I've already owned a Lexus GS 350 and I purchased a new one. Gary did a great job helping me buy my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you! We look forward to seeing you for many years to come at JM Lexus. Thanks for the 5 star review!

Looking for a new car at JM Lexus.

Lancia Lindo, Product Specialist, at JM Lexus did a terrific job while helping us to buy our new car, a NX Lexus. Lancia was able to teach us about the car and the options available. She made the closing process really smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, for rating JM Lexus 5 Stars! We are happy to have you!