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Toyota of Scranton

(6,185 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–12:30pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award

Reviews

(6,185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Scranton from DealerRater.

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No nonsense sales

No nonsense dealing. Nice courteous sales people. It was a good experience dealing with Scranton Toyota, especially Omir and Sean Von Poppe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very welcoming ! clean and comfortable

Elizabeth Misiura was the sales person I worked with and she was amazing start to finish. she made me feel so comfortable and she really worked to get me in the car I wanted. she listened and explained things so well. I couldn't be happier with my experience or the car. I absolutely love it. I'm a lifetime customer !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly environment..prompt service

Very friendly environment..prompt service. Like the lounge area with the DD service. I noticed the staff is very relaxed and not in a rush.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience!

Great experience I have nothing but great things to say about the salesman Mark D, Sales Manager Joe Ross and Finance Manger Omir! The professional, no pressure approach was refreshing and appreciated. All three gentlemen stayed 1 hour past the close of the dealership to take care of me and make sure I was well taken care of through the process. So long as Toyota continues to make Tacoma trucks I will be purchasing them from Toyota of Scranton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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everything was so fast & efficient!

everything was so fast and efficient! Couldn't have been better-and reasonable prices too! Everyone was so friendly and helpful. I would reccommend this place to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service, Repairs

The friendly service from the service desk as well as my car being ready as expected. I also appreciate the call prior to any additional necessary work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant experience

Time of service was just as they told me I could expect. Young man who took care of me was pleasant and very helpful. I opted to wait and found the waiting room both comfortable and customer friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A Wonderful Experience!

I had no difficulty making an appointment with my service rep, Brenda, when I wanted it. I utilized the shuttle service and it was prompt both directions and the driver, Chris, was friendly. The service was done quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Toyota Service experience

Excellent service experience...in and out in less than an hour. Had some questions about the service contract we have and Kevin was great at explaining it to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Car was taken in upon my arrival and work was performed in a timely manner. Brenda kept me apprised of what was needed and how long it would take

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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