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MotorWorld Pre-Owned

(2,229 reviews)
Visit MotorWorld Pre-Owned
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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(866) 641-1608 (866) 641-1608

Inventory

See all 196 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2020.
MotorWorld has been an auto destination in NEPA since 1936! When it comes to shopping for the perfect vehicle residents in and around the Greater Wilkes-Barre/Scranton area have multiple automotive options in one location. On 77 acres we're equipped with new and pre-owned showrooms body shop service center Quick Lube accessories and parts departments. Please browse our website at www.motorworldgroup.com where you will find our 12 showcased brands (Acura Cadillac Chrysler Dodge Honda Hyundai Jeep Lexus Mercedes-Benz Ram Toyota and Sprinter) in addition to our existing huge selection of pre-owned vehicles.
MotorWorld's For You!

Service center

Phone number (866) 641-1608

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(2,229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MotorWorld Pre-Owned from DealerRater.

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Thank you Frankie for over the top service.

Thank you Frankie for over the top service. You went above and beyond. Thanks for making me smile!!!! ❤️

Thank you Frankie for over the top service.

Thank you Frankie for over the top service. You went above and beyond. Thanks for making me smile!!!! ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Motorworld was very helpful and put the customer first!

Motorworld was very helpful and put the customer first! The staff went above and beyond, they even filled the truck with its gas after the purchase! May not seem like much but I’ve never bought a vehicle anywhere that’s done that for me.

Motorworld was very helpful and put the customer first!

Motorworld was very helpful and put the customer first! The staff went above and beyond, they even filled the truck with its gas after the purchase! May not seem like much but I’ve never bought a vehicle anywhere that’s done that for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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He was a delight!

He was a delight!!! What a fast easy amazing experience. Absolutely will send everyone his way. Left as very happy customers.

He was a delight!

He was a delight!!! What a fast easy amazing experience. Absolutely will send everyone his way. Left as very happy customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

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They were professional and friendly.

They were professional and friendly. Transparent and honest with their products. Overall a positive experience.

They were professional and friendly.

They were professional and friendly. Transparent and honest with their products. Overall a positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a four star rating! We hope you continue to choose us for all your automotive needs! Take care!

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BUYER BEWARE !

BUYER BEWARE !!!!! I purchased a beautiful Honda CRV .......couldn't understand why it wasn't Honda Certified. Stupid me. After a year it started having all kinds of problems. Recently a mechanic put a scanner on the vehicle and the computer shows 303,000 miles......yet the odometer on the dash only shows 180,00 miles. AVOID THIS PLACE

BUYER BEWARE !

BUYER BEWARE !!!!! I purchased a beautiful Honda CRV .......couldn't understand why it wasn't Honda Certified. Stupid me. After a year it started having all kinds of problems. Recently a mechanic put a scanner on the vehicle and the computer shows 303,000 miles......yet the odometer on the dash only shows 180,00 miles. AVOID THIS PLACE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your feedback about MotorWorld Pre-Owned.. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot locate your information in our system. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at 570.820.6962 or Spuzzetti@MotorWorldGroup.com to discuss your experience. Thank you.

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shawn was great, motor world warranty was terrible.

shawn was great, motor world warranty was terrible. refused to reimburse us for cost of brake failure repair after owning car for 4 days even though we purchased the extended warranty because repair work was not done by motor world even though we could not drive the car without brakes and motor world had no appointments available to repair vehicle and the vehicle had to be driven to work (1 hour away) the next morning. i don't know about you but i don't drive or ride in a vehicle whose brakes are not working properly it took motor world almost 3 weeks to inform us that they would not reimburse us for the repair work even though we had called the service deprtment multiple times who by the way never once returned 1 of our calls i have bought many cars from motor world in the past (both new and used) and have always been satisfied until this time and i do intend to follow through on this complaint via television news, social media written and verbal complaints to the CEO of motorworld and other appropriate employees what a terrible experience by the way the repair bill came to a whopping $636.80!

shawn was great, motor world warranty was terrible.

shawn was great, motor world warranty was terrible. refused to reimburse us for cost of brake failure repair after owning car for 4 days even though we purchased the extended warranty because repair work was not done by motor world even though we could not drive the car without brakes and motor world had no appointments available to repair vehicle and the vehicle had to be driven to work (1 hour away) the next morning. i don't know about you but i don't drive or ride in a vehicle whose brakes are not working properly it took motor world almost 3 weeks to inform us that they would not reimburse us for the repair work even though we had called the service deprtment multiple times who by the way never once returned 1 of our calls i have bought many cars from motor world in the past (both new and used) and have always been satisfied until this time and i do intend to follow through on this complaint via television news, social media written and verbal complaints to the CEO of motorworld and other appropriate employees what a terrible experience by the way the repair bill came to a whopping $636.80!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback about MotorWorld Pre-Owned and take every review seriously. Thank you for taking the time to speak with our Customer Relations Manager, Shelley Puzzetti. We hope she was able to address all your concerns. Please continue to contact Shelley with any additional questions or concerns moving forward at 570.820.6962 or Spuzzetti@MotorWorldGroup.com. Thank you.

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Great place, great cars, workers are friendly , helpful.

Great place, great cars, workers are friendly , helpful. They really work with you at getting the car you want.

Great place, great cars, workers are friendly , helpful.

Great place, great cars, workers are friendly , helpful. They really work with you at getting the car you want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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I had a great experience buying my car.

I had a great experience buying my car. Brian was very professional, friendly, and wonderful to work with. Highly recommended if you’re looking for a fantastic deal on a preowned vehicle go to MotorWorld and ask for Brian!

I had a great experience buying my car.

I had a great experience buying my car. Brian was very professional, friendly, and wonderful to work with. Highly recommended if you’re looking for a fantastic deal on a preowned vehicle go to MotorWorld and ask for Brian!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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I’m traveling and had an overheating issue with my

I’m traveling and had an overheating issue with my vehicle. Stoped in the service department on 6/23 and was treated extremely rude by the service advisor. I have purchased the lifetime warranty for my vehicle have used it 4 times since purchase. Service advisor refused to even help . Said they can’t even see the vehicle for possibly a week just to see what is wrong .After explaining my situation on traveling I was from Texas . After that being said this dealership did nothing.I actually think they thought it was funny that I was stranded in Wilkes Barre . Im a 68 year old man it was 100 degrees outside. Truck overheating and they are laughing. Fortunately it was a minor issue that a small mechanic shop fixed for less than $200 for a thermostat change . Motor world should be ashamed. And those girls in the service drive get what they deserve for the way they treat people

I’m traveling and had an overheating issue with my

I’m traveling and had an overheating issue with my vehicle. Stoped in the service department on 6/23 and was treated extremely rude by the service advisor. I have purchased the lifetime warranty for my vehicle have used it 4 times since purchase. Service advisor refused to even help . Said they can’t even see the vehicle for possibly a week just to see what is wrong .After explaining my situation on traveling I was from Texas . After that being said this dealership did nothing.I actually think they thought it was funny that I was stranded in Wilkes Barre . Im a 68 year old man it was 100 degrees outside. Truck overheating and they are laughing. Fortunately it was a minor issue that a small mechanic shop fixed for less than $200 for a thermostat change . Motor world should be ashamed. And those girls in the service drive get what they deserve for the way they treat people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about MotorWorld Pre-Owned. When you arrived at our dealership, our team shared we would be able to get the vehicle in and looked at, however we needed to have the vehicle left with us for the day because we had to work it in with the work we currently had. You requested a loaner vehicle and unfortunately, we did not have any loaners at that moment to offer. Our team let you know about using the shuttle service or a rental vehicle from enterprise as other options. You declined and took your vehicle elsewhere. Thank you.

Consumer response

Of course they fell to mention there the way they spoke.to me . Attitude goes a long way this staff apparently don’t like there job by the way they treat people. I sure how they jumped for guy that came in after me with a new escalade. Huh Funny how that works. Never received from mopar that annoying Ervay that they want you to take wonder why that is

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I had a great experience when vehicle shopping and I

I had a great experience when vehicle shopping and I would definitely go back again

I had a great experience when vehicle shopping and I

I had a great experience when vehicle shopping and I would definitely go back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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