MotorWorld Pre-Owned

I recently purchased a new RAV4 and couldn't be happier with the vehicle or shopping experience! Susan Bonk approached me and was pleasant, helpful, patient, and knowledgeable without being pushy. The finance department worked fast and hard to keep my monthly payments in my budget. I highly recommend Motorworld Toyota/Scion and Susan Bonk.

I took my 2004 Accord there for two things. First to have the car serviced for the 90,000 mile service. The Maintenance required light started to show when starting the car. So I wanted to keep up to date on the services as I have always did. All they had to do was check the fluids as I already replaced the tires from the all season I use during the summer to my snow tires. I even had the oil changed prior to going there so that was another item they did not have to be concerned about. Secondly, Honda had a recall on the airbags and I scheduled to have that work done at the same time. I received the car back and within a 2 days the engine light came back on. I tried to reset the light as I was shown and is listed in the manual. The light went out after 3 days and in another 3 days the light came back on. I also noticed that when I start the car the airbag light in the instrument panel flashes which had never done before. And while driving the passenger airbag light in the center of the dash will go on and off. I called MotorWorld about my issues and concerns and have not even gotten an acknowledgement from anyone there. Even with the holidays, how long should I have to wait for an answer? I already realized that I probably wouldn?t get an appointment until the spring. I resigned myself to look for another dealer and have figured that I will probably have to pay to get Motorworld's errors fixed. I am comparing this experience to when I took my 2011 Frontier to a Nissan dealer in the area. I was fit in the best that they could do and never left waiting to hear back. The service department even contacted me when it was close to having services done on the vehicle. And when I showed up for my appointment, it was taken in right away. As with this kind of support, I have bought a 2015 from them and will probably get the rest of my cars from the from now on. This company takes care of their customers. I strongly suggest that another dealer would be a better choice. Although it may cost more to get there, the satisfaction of being taken care properly is worth it.

I took my car there for two things. The engine maintenance light went on due to it needing its 90,000 services. The other was to have the air bag recall serviced. The 90,000 mile services were completed as were the airbags. Within 2 days the engine maintenance light came back on so we contacted them about this issue. I even tried to do the reset as per their instructions and the light went out for about 3 days. The light came back on and now my airbag light stays on for a while and the passenger airbag light goes on and off all the time. I gave all of the information to the service department over a week ago and I have heard nothing back from anyone. I am now looking into having the car serviced at a different dealership and will probably have to pay to fix Motorworld's errors. Obviously not really liking MotorWorld all that much. I bought a Nissan for the dealer in Tannersville and I could not be more pleased on how they made sure that all services are correct and scheduled. That is the kind of dealership that takes interest in their customers.

Picked up my new Corolla from there today and received excellent salesmanship from Susan at Motorworld. I highly recommend her to anyone that is looking for a new car. She went the extra mile to get me everything I asked for in my car.

Traded in my car that I had negative equity on and I wanted to roll my current loan into a new car loan AND have a lower car payment on an SUV no less. I thought they were going to laugh me out of the building but they worked hard for me to make the deal work. I was looking for a $300 car payment they came back with a $260 car payment. I was thrilled and walked away very happy! My next car with certainly be purchased from Motorworld!

I was very impressed with the knowledge, professionalism and helpfulness of Joshua Salvaterra in helping us find the vehicle with the options we were looking to purchase. He made the whole process go very smoothly and was very informative and thorough in terms of the explaining the operation of equipment/accessories that are included in our recently purchased CR-V.

i was absolutely delighted by the prompt , courteous, professional and accommodating treatment I received last week regarding my purchase of a certified pre-owned Toyota rav4 LE ..... if it hadn't been for the internet sales follow up phone call I received just in the "nick of time" ( was on my way out the door to pick up a different vehicle -- just not my color ) -- as well as the enthusiastic, prompt and accommodating follow up by both the sales manager ( rich moore ) and my sales consultant ( marcus hayes ) -- then I would not be the proud owner of my ( mica green -- yes !!! ) 2013 - immaculate condition -- pre-owned car !! .... I was able to pick up the car on that very same day -- and marcus hayes' knowledgable , patient and courteous review of the car ( both before / during and after the test drive ) made me feel much more comfortable in the driver's seat for the 2-3 hour drive home .... as a small business owner myself -- I appreciate all the more how pleasant and professional they ALL were throughout the entire transaction ....... if this is any indication as to how any of the follow up questions / issues will be handled -- then I'm sure I won't be disappointed !! ... i'll be back for my next vehicle when I'm ready !! .. thanks so much for making my "mica green dream" come true !

In June I traded in my 2007 Prius for a 2014 Prius. I am very pleased with the car. It rides well, has good pep and is beautiful to behold. The sales manager Jay Thomas helped a lot with the transaction because the salesperson was very new, and in fact he is no longer there. Since then salesperson Adriane Grube has helped me with my efforts to get an accessory installed. She really knows the Prius features, too. She even sold my husband a 2015 Prius this month, the 4th Prius in our family. We would never buy a non-hybrid car at this point. The Prius is an amazing car. Motorworld has treated us well and we have been very pleased overall.

I would highly recommend buying a car there. The service was quick and efficient and Susan Bonk new her product well! She walked the lot numerous times to get different vehicles for me to test drive and look at. Susan did not stop until she found the vehicle I was satisfied with And worked to get it for the price I wanted. Laura nicoletto also provided a excellent experience with me while Susan was looking for vehicles. At no time did I feel that I was just left alone or left wondering what was going on... The staff I encountered went above and beyond and made it the best experience I could of had. I episode like to also mention Rich who came to personally thank me and Dave who worked the numbers to ensure I got the best deal possible! I will definitely be purchasing my next vehicle there.

Wow! Literally the biggest dealership in NEPA. So you would expect big things from them, correct? And you do get big things from them....... just not anything that is positive or valuable. The car buying process could be any more unsatisfactory than from this dealership. Twenty years ago I went there to make my first purchase from them and they failed miserably. I vowed never to go back again. But twenty years is a long time and I figured give them another chance since you would think things have changed. Well..... sadly enough, nothing other than it being more of a horrible buying experience than ever before. I went there to make a purchase and got nothing but poor customer service from the salesman. Guess working on commission means nothing to these salespeople, or at least the one I was trying to allow to get my sale. Between the salesman and the sales manager, they could not have made the process any worse. They don't return calls, return emails, or give any kind of professional courtesies. Bottom line, I got fed up and took my business elsewhere. In twenty years not a single thing improved. Must be the training they receive by the ownership. Sad Sad Sad!! Does not matter how big your facility is, or how much you brag on tv and radio..... if you don't make customers happy, you lose sales. In an economy such as what we are in, you would think they would bend over backwards to want to help you. Stay away from Ertley MotorWorld...... Go elsewhere and be treated with courtesy and respect.