Thompson Lexus Doylestown

Had a wonderful experience purchasing my car from them-starting from John.S, the salesman I worked with to the lady in the back office handling the paperwork! Hopefully I’ll have a similar experience with their service department when the time comes!

Went back to this dealer for SCHEDULED warranty service after purchasing a vehicle from them 5 months prior. They immediately tried to charge me for the work and claimed the car was sold without warranty, placing the burden of proof on me. After showing them proof of warranty they delayed my scheduled service for 20 minutes longer trying to figure out how to write up a ticket for warranty work. I asked them to check the wiper fluid level in addition to the scheduled work for TPMS replacements; they diagnosed the vehicle for over an hour claiming to be stumped as to why the service secretary put "customer states wipers inoperable" on the ticket. Again, I originally asked this secretary to have them check the fluid level. Regardless, the service manager then informs me -- over the phone (while i'm standing directly on the other side of a large glass window) -- that they didn't have all the sensors ready and needed to run and purchase the last one. This normally wouldn't be an issue, but I live over an hour away and am out of range for loaners/courtesy cars, i told them ahead of time I was waiting for the work and the exact issue I needed fixed, and they told me over the phone these parts are stocked and the work would take 1 hour 45 maximum. I left over three hours later with damage to all four rims around the lugs and beads, which had not been touched since I purchased the car from them. I personally detail my car nearly every week, so I noticed the damage while still in the shop. I'd been waiting so long I just left. Lexus should enact punitive measures to the dealer and I believe they owe me new rims. I know I didn’t get it as bad as some others, but this puts shame to the Lexus brand. I’ve read about people with worse damage from dealerships and most of us have come to expect this. I’ll just say this: if we don’t speak out against this gross incompetence and planned negligence we should expect it to continue.

Came into Thompson Lexus looking for a used car and Peter Chan helped me fulfill my request with hospitality and honesty. Peter and the rest of the team were very easy to work with.

Very easy to have service done at this dealership with the valet option. Helpful and attentive staff.

Ryan McKinnon was excellent, as were all support personnel with whom I dealt. I would highly recommend Ryan and the dealership.

Ryan McKinnon was top flight in how he handled my transaction. Could not have been more pleased.

Great customer experience. Would highly recommend this dealership! Great communication during the whole process. Thanks again

am happy to share my buying experience with Thompson Lexus, Doylestown. First and foremost, Thompson Lexus, Doylestown in my opinion is the best lexus dealership you can ever find. They are very professional, transparent and ready to sell you a car when you even have an intent. Their finance and sales team are absolutely fantastic. They greeted my family with open door and ushered us in and out after negotiation which you hardly find. Our intention was to car shop but ended up buying a beautiful 2020 lexus RX 350 F Sport. Let me use this opportunity to say thank you to Jonathan Klein, the sakes man who made all possible. Handsome gentleman higjly skilled in sales. He is an amazing in openly and patiently answering all my questions and fears. His dedication to open up to me, transparency and above the rapport motivated me to buy the car. Thank you Jonathan for selling me the car of my dream. The beautiful Lady at the finance also gave me a better rate than what my bank gave me. Lexus financial is the best. I encourage buyers to look to their deals. They are better. Thank you very much Thompson Lexus of Doylestown. I have already recommended and intent to recommend your dealership to potential buyers.

We purchased a used LEXUS Rx 350 in 2024. We brought it in for state inspection and emission test after 12 months. The inspection and emission tests went smooth as we waited. Aer the tests your maintenance person said we had four free services, and even though we only drove the car 4,000 miles during the year, we should take advantage of the free 30,000 service maintenance requirement. This additional service went smoothly and one hour we had the car finished. We only had to pay for the emission test. The safety inspection and 30,000 mile service was free. We were very pleased with your tests and service. We plan to continue our maintenance and purchased with Thompson Lexus.

We had very good experience with Peter Chan who is a good listener and professional.