Thompson Lexus Doylestown

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4.4
(144 reviews)
Visit Thompson Lexus Doylestown
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 8:00am–7:00pm
Tuesday 7:30am–7:00pm 8:00am–7:00pm
Wednesday 7:30am–7:00pm 8:00am–7:00pm
Thursday 7:30am–7:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 327-4919 (267) 327-4919
Used (267) 544-1690 (267) 544-1690
Service (215) 717-8470 (215) 717-8470

Inventory

See all 79 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 1999.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Doylestown Pennsylvania the staff at Thompson Lexus will help you find the Lexus vehicle you want.

Come on in and take a test drive! Our sales staff will help you find that new Lexus or quality used car that you have been searching for.

We are conveniently located at Routes 313 & 611. The entire staff at Thompson Lexus looks forward to serving you!
Complimentary car wash vacuum and loaner vehicles available with every service

Service center

Phone number (215) 717-8470

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.4
(144 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Outstanding Paintless Dent Repair at Detail Center

I have a Lexus RX 350 SUV that suffered a dent in its right fender after being parked in a supermarket parking lot. Perp did not leave a note and security cameras did not capture the incident. I was hoping paintless dent repair (PDR) could be performed, knowing that the dent being placed at the crease of the aluminum fender would make for a challenging repair. I learned that a master technician named John at Thompson Detail Center at 450 N Broad Street in Doylestown was a true expert in PDR. One should be aware that this Center performs many more services than detailing, including wheel protection and restoration, PDR, scratch & dent repair, Paint Protection Film, Window Film Tints, Ceramic Coat, and more. I stopped by the Center, and John assessed the damage and provided me a very reasonable quote for the job. I dropped off this SUV the following week for the PDR to be performed. When I returned to pick it up, I was massively impressed with the quality of John's work. Both to the eye and upon feel, the fender looks like it did right out of the factory (please see the photos). I realized I had made the best choice possible by having this tech perform his craft. I will be very happy to refer family members and friends to John and Thompson Detail Center.

Dealer response

Thank you so much for taking the time to write such a positive and thorough review, John!

5.0

THOMPSON DETAIL CENTER I have a Lexus RX 350 SUV that

THOMPSON DETAIL CENTER I have a Lexus RX 350 SUV that suffered a dent of its right fender after being parked in a supermarket parking lot. Perp did not leave a note and security cameras did not capture the incident. I was hoping paintless dent repair (PDR) could be performed, knowing that the dent being placed at the crease of the aluminum fender would make for a challenging repair. I learned that a master technician named John at Thompson Detail Center at 450 N Broad Street in Doylestown was a true expert in PDR. One should be aware that this Center performs many more services than detailing, including wheel protection and restoration, PDR, scratch & dent repair, Paint Protection Film, Window Film Tints, Ceramic Coat, and more. I stopped by the Center, and John assessed the damage and provided me a very reasonable quote for the job. I dropped off this SUV the following week for the PDR to be performed. When I returned to pick it up, I was massively impressed with the quality of John's work. Both to the eye and upon feel, the fender looks like it did right out of the factory (please see the photos). I realized I had made the best choice possible by having this tech perform his craft. I will be very happy to refer family members and friends to John and Thompson Detail Center.

Dealer response

Wow, John! Thank you so much for sharing about your experience with Thompson Detail Center! We really appreciate you taking the time to write such wonderful reviews!

1.0

On 02/02/2022, I brought my 2016 Lexus RX350 for vast...

On 02/02/2022, I brought my 2016 Lexus RX350 for vast engine oil leak diagnose. John was the service consultant at the time. After about an hour later John informed me that the oil leak from the timing chain cover as I already knew from my own research and inspection of the leak. He also quoted me that it would cost over $7,000.00 plus tax to replace timing chain cover. According to my research, it costs around $3,000 to replace the timing chain cover. My car has only 54,000 miles on it and based on the evidence of the oil leak itself, ones can tell that it has been leaking for a long time at least 6 months to 2 years prior to my discovery of the oil leak in mid January of 2022. The old oil stains and old dirt debris collected all over the left hand side of engine starting from the timing chain cover. The reason I did not find out the leak right away because over the past two years, I have barely used this car to go any where at all due to Covid. Second, I have it parked on my lawn all the time that why I could not see the oil drops right away. Third, I put my trust on Toyota and Lexus products too much that I did not inspect for oil leak over the past two years. I told John that at the time of the oil leak, my car was still under powertrain warranty and the mileage is still under powertrain warranty, but John refused to listen to me and wanted me to pay over $7,000.00 out of my pocket. After contacted Lexus manufacture several times about this oil leak and the cost to have it fixed, Lexus told me that Thompson Lexus quoted them $1,400 for parts and $1,800 for labor which was far difference from what they quoted me earlier. Last August, I brought my 2008 Lexus RX 400H for computer reset due auxiliary battery was completely drained due power shortage from rain water leaking in the moon roof channels due to water channel clogs. Prior to a heavy rain there was no problem at all. Everything on this car functioned normally. After I recharged and installed the auxiliary battery, I was able to start and drive as normal. Thompson Lexus diagnosed the car and informed me that my antilock brake computer was malfunctioned and needed to be replaced and it costed $2,300 for the part plus labor. I knew already knew that nothing was wrong with my antilock brake computer, so I refused to the service and brought the car home and troubleshoot by myself. All I needed to do was to reset the computer and clear the codes using a scanner. This car has not had any problem ever since. So, this dealership is not a good place to do business with. The service people are not honest and wanted to rip off unsuspected and not knowledgeable customers. For me, I know a lot about cars, so dishonest people cannot take advantages of me easily. From now on, I will never bring my cars to any Thompson Lexus locations for service because of their dishonesty and unreasonable over charge service fees.

Dealer response

Hi Will, we're sorry to see this review come through. Our goal is to always provide quality customer service. Unfortunately, if a warranty is expired, there isn't much we can do other than recommend needed repairs. We understand and respect your decision to move on from us, but if you'd like to discuss this issue further, our Service Manager, Ryan, would be happy to speak with you. (267) 898-2673

Consumer response

At the time that the oil began to leak was still under the warranty period. Massive and vastly old oil stain marks and large amount of old dirt debris collected on large areas of the engine from the timing chain downward, on other parts, and on the frame indicated this leak has been leaking, not recently, but for a long long time, at least 6 months backward from the time I discovered around mid January of 2022, only one month after the expiration date. It was not easy to detect the oil leak from the timing chain cover right away because the oil seeping very very slow and ones have to go under the car and look up in the engine compartment upward. In many cases, you do not see any oil drops at all. It does not take a rocket scientist to figure it out that the leak on my car has been going on for a long long time, at least 6 months backward to one or two years. If your people did not want to cooperate with me, I will prove my case to the court scientifically. You can ask your own technician, the one that inspected my vehicle, how long that oil has been leaking based on all the old dirt debris collected on the engine and other parts, only ignorant and insensitive people could not address my truthful concern and understanding in a professional manner.

5.0

We just bought a 2014 Lexus RX 350 for our daughter and...

We just bought a 2014 Lexus RX 350 for our daughter and had the best experience at Thompson! Paul in sales was so helpful, he really knows everything about the Lexus products. No pressure at all, but plenty of information to help us make the right decision and a great price too!

5.0

Great customer service

Jillian Mitchell addled my purchase of a pre owned 2015 Mazda CX-9. He and the Thompson management were understanding of my unique situation and worked with me to meet my needs. If you’re looking for a car, go see Julian. He’s just inside the front door to your left.

5.0

Our experience of purchasing a new car was hassle free....

Our experience of purchasing a new car was hassle free. Michael Kaplan did not pressure us and was great to deal with. Sharon handled our financial paper work and was a pleasure to deal with.

Dealer response

Thank you so much for the 5-star review!

5.0

The whole process of working with Thompsons was...

The whole process of working with Thompsons was perfect. all the way from sales with Michael Kaplan who helped me purchase a GX460. He made the experience an enjoyable one. There was no hassle no fuss, and best of all no pressure. We spoke about what I needed and based on his strong product knowledge matched the right car for me.

Dealer response

Thank you so much for sharing about your recent experience with Thompson Lexus Doylestown!

5.0

great experience buying my new car.They do aim to...

great experience buying my new car.They do aim to please..I've been in touch with Michael twice about items left in my old car and amazingly he has searched and found them both..Highly recommend Michael as well as the Thompson organization

Dealer response

Thank you so much for sharing about your recent experience with Thompson Lexus Doylestown!

5.0

Purchased my pre-owned Lexus ES350 from Thompson Lexus of...

Purchased my pre-owned Lexus ES350 from Thompson Lexus of Doylestown and was completely satisfied with the buying experience. Michael Kaplan was outstanding and made it his mission to ensure that my customer experience was top-notch. Follow up, attention to detail, proactive and customer focused were the key drivers that made the difference. Thank You!

5.0

Peter Chan was not a "sales-person" but more like an...

Peter Chan was not a "sales-person" but more like an advisor in guiding us to the right Lexus for us. He was professional and understood and met our needs. Can't thank him enough in helping us find the right car. Very helpful and a pleasant car buying experience. Thompson Lexus welcomed us customers (like friends) and built trust from the moment we walked into the dealership until we drove away in a new Lexus RX, we were treated like old friends with both professional and courteous service.

Dealer response

Thank you for leaving us a review! We're so happy to hear that Peter walked you through each step of the sales process as it is our goal to deliver a seamless experience. On behalf of everyone at Thompson Lexus Doylestown, we wish you safe travels!

Read all 144 reviews