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Thompson Lexus Doylestown

(158 reviews)
Visit Thompson Lexus Doylestown
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–7:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award
New (267) 327-4919 (267) 327-4919
Used (267) 544-1690 (267) 544-1690
Service (215) 717-8470 (215) 717-8470

Reviews

(158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Lexus Doylestown from DealerRater.

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The whole process of working with Thompsons was...

The whole process of working with Thompsons was perfect. all the way from sales with Michael Kaplan who helped me purchase a GX460. He made the experience an enjoyable one. There was no hassle no fuss, and best of all no pressure. We spoke about what I needed and based on his strong product knowledge matched the right car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing about your recent experience with Thompson Lexus Doylestown!

great experience buying my new car.They do aim to...

great experience buying my new car.They do aim to please..I've been in touch with Michael twice about items left in my old car and amazingly he has searched and found them both..Highly recommend Michael as well as the Thompson organization

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing about your recent experience with Thompson Lexus Doylestown!

Purchased my pre-owned Lexus ES350 from Thompson Lexus of...

Purchased my pre-owned Lexus ES350 from Thompson Lexus of Doylestown and was completely satisfied with the buying experience. Michael Kaplan was outstanding and made it his mission to ensure that my customer experience was top-notch. Follow up, attention to detail, proactive and customer focused were the key drivers that made the difference. Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Peter Chan was not a "sales-person" but more like an...

Peter Chan was not a "sales-person" but more like an advisor in guiding us to the right Lexus for us. He was professional and understood and met our needs. Can't thank him enough in helping us find the right car. Very helpful and a pleasant car buying experience. Thompson Lexus welcomed us customers (like friends) and built trust from the moment we walked into the dealership until we drove away in a new Lexus RX, we were treated like old friends with both professional and courteous service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us a review! We're so happy to hear that Peter walked you through each step of the sales process as it is our goal to deliver a seamless experience. On behalf of everyone at Thompson Lexus Doylestown, we wish you safe travels!

I highly recommend asking for Peter Chan if you want a...

I highly recommend asking for Peter Chan if you want a very knowledgeable and kind salesperson. He went above and beyond to make it positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Thompson Lexus Doylestown and for giving a shout-out to Peter! We wish you safe travels in your new vehicle!

The entire buying process at Thompson was tremendous....

The entire buying process at Thompson was tremendous. Peter Chan was insightful, courteous, professional, friendly and knowledgeable. This was the easiest, most stress free car buying experience I have ever had. I would strongly recommend Thompson Lexus and in particular, Peter, to anyone in the market for a Lexus. A total enjoyable experience. Thanks Peter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

There are so many compliments in your review which we love! Thank you for sharing such kind words about Peter and recommending Thompson Lexus Doylestown. We hope that your new vehicle is treating you well and that we get the chance to work together again in the future.

My wife and I had a great experience working with Peter...

My wife and I had a great experience working with Peter Chan. He was very knowledgeable, friendly and very willing to help us. Matt Sawicki

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Peter made your car-shopping experience so exceptional, Matt! Thank you for trusting Thompson Lexus Doylestown with your business!

The service is great there but charging a customer 600...

The service is great there but charging a customer 600 dollars to install a water pump is horrible. something that takes an hour to do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

While your confidence in our service team means a lot to us, I'm sorry to hear that you weren't satisfied with the cost of your visit. We strive to deliver competitive prices, and I'm disappointed to hear that that didn't come through this time around. If there are any questions I can answer for you about your bill, please don't hesitate to reach out. Thank you for your business, Ryan Alderfer - Service Manager - 267-898-2673

Choose another dealership

Not sure if it’s Thompson or Lexus. Either way you should move on to the next dealership that will fix a vehicle instead of laying blame on the owner.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

If you're willing to speak with me, I would like to learn the details of your visit so that I can address your concerns properly. Please consider reaching out so we can talk this through together. Ryan Alderfer - Service Manager - 267-898-2673

Buying a car can be exhausting but if you are dealing...

Buying a car can be exhausting but if you are dealing with someone who is professional, knowledgeable and customer oriented, the car buying experience can be truly wonderful. Buying our 2021 Lexus ES350 from Peter Chan of Doylestown Lexus was delightful and a stress free experience. Peter is exceptional in his service, knowledge and responsiveness. Peter found the car we wanted and delivered it to Philadelphia for us. It was a pleasure working with Peter. If you are in the market for a Lexus, I highly recommend you consider Thompson Lexus of Doylestown. I strongly recommend that you contact Peter Chan. It was well worth the 1.5 hr drive from Northern NJ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We understand that the car-buying process can be challenging and love to hear that Peter made it enjoyable! Thank you so much for taking the time to share this feedback and so many kind words about Peter. We are delighted that he helped you get into your 2021 Lexus ES 350. Congratulations from all of us here at Thompson Lexus Doylestown! We are grateful for your business.