Reviews
2nd car even better than first!
Didn’t even need to test drive to get my perfect car! John Sell was always in touch with me and made the process seamless. Brent the manager was friendly, efficient and got me in and out of the dealership quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the awesome review! I'm glad we did even better the 2nd time. Thank you for your business and enjoy your new Mazda. - Kyle Neith
Great experience
Tony was great as usual. Shirt and to the point. No games. I enjoyed the process and was in and out A great experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for letting us know about your experience! Enjoy your new car. - Kyle Neith
Excellent
Another excellent experience with the North Penn Mazda Service Team. I appreciate how easy it was to schedule my appointment at a date/time convenient for me. My car was ready when promised, and checkout was quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience Renee! We strive for 100% customer satisfaction and it seems as though we acheived that with you. We are grateful for the feedback and look forward to seeing your Mazda5 at its next service.
Another great experience at North Penn
This was my second purchase from North Penn. The staff was friendly, helpful, and responsive. I plan to visit North Penn again when my wife needs a car next year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business! We appreciate you letting us know about your experience here. - Kyle Neith
clarity
Experience with North Penn was great. Did most of the negotiating via online before making the purchase. On the day of the purchase everything was "hassle free."
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for letting us know about your experience! We appreciate your business. Enjoy your new Mazda. - Kyle Neith
Best employees: Dan, sales👏 Brent, finance👏
Dan has now sold me 2 cars, 2011 cx7 and now 2019 cx5. Because I dealt with Dan before i felt comfortable discussing what I was looking for in a new car and knew he was listening. Dan is the best! 🤗 Brent has helped me get the best bank loan. I caused him a problem with the loan but Brent was able to help correct my error. Brent is the best!🙂
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to let us know about your experience! We appreciate you being such and loyal North Penn Mazda customer. Enjoy your new Mazda CX-5. Kyle Neith
Extremely friendly and knowledgeable
I love going here for all my service needs. Employees are always so kind and knowledgeable. Really put customers first. I will always come back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you had such a wonderful experience is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing North Penn Mazda's service department for all of your service needs! We look forward to serving you for many years to come!
Routine oil change
I hate to leave any type of negativity when sharing my opinion but sometimes it can be useful to the company to help better the customer service. The people who work in the service department are generally knowledgeable but I had a terrible experience when paying my bill. The girl was so unprofessional and couldn’t be bothered answering my question about a car loaner and rudely told me “I have no idea”. Well my thought is, it’s your department and you should have some knowledge about a general service. She didn’t even make eye contact. Really poor skills on this girls part. It made her look completely lazy and stupid in my opinion.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
On behalf of the servive team here at North Penn Mazda, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. Respectfully, Amanda Young Service Manager 267-956-1160
AWESOME!
I purchased my Mazda 3 in 2008, North Penn has maintained & serviced my car all these years. I always receive the best in service and courtesy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Louise! You have become part of our family here at North Penn so much so that you even made the commercial! Thank you for taking the time to share your experience!
Oil change
Great service and courtesy car for a routine oil change. Accomadated my schedule and was flexible with pick up and drop off even during a snow storm!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Mr. Willison for taking the time to share your experience! We appreciate you taking the time to do so. We look forward to seeing you at your next visit.