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Fred Beans Newtown Dealership rectified previous issues pertaining to finance charges, inspection and key code for the purchase of our new car. The general... manager stepped in to satisfactorily complete the follow-up needed.
This dealership sold me an illegal vehicle and refused to take accountability when they were called out for it. They lie, force people to sit in their... waiting room for 4 hours and casually commit fraud. Even worse, their team is highly incompetent, seemingly unable to fix minor issues and requiring days to do work that other shops would have done in an hour. This is genuinely the worst dealership I have ever been to and I absolutely do not recommend giving them your business.
Recently purchased a pre-owned vehicle from Fred Beans in Newtown, PA. Could not be more satisfied with the entire experience. Brian and Josie were helpful,... friendly, and most of all personable. At Fred Beans, the staff help assist you in finding the right vehicle, rather than trying to sell you on a vehicle. Would definitely purchase from Fred Beans again, and will be referring friends and family there. Thanks to everyone at Fred Beans for an easy car buying experience!
The process was so easy and quick. I was very happy with the repairs and customer service. I was kept informed of every detail and any changes that differed... from my original estimate . The attached rental process made it more awesome.
From the 1st time i called and spoke to chris and told him what i was looking for and my budget he was great. Did not try and upsell me.. Later that day... he sent a quote of the exvat truck i was looking for. We set a appointment up for saturday morning and every thing went smooth in and out. Him and james went out of tjere way to make sure i was happy and taken care. Entire staff was nice and friendly thoughout the process.
I have purchased two new cars from this dealership--a 2008 Ford Focus and a 2013 Ford Focus. I am not a huge Ford fan...more of a Honda person...however,... the service I get here is so good and so different from the service that I get at the horrible mega-dealerships nearby that I literally chose a Focus over a Civic so I could purchase a vehicle here. The fact that I get free state inspection for the life of my vehicle is fantastic and convenient, and even though I was purchasing one of the least expensive cars on the lot each time, I was given thorough and courteous service. The sales person helped me with issues that I was having with my trade-in in an honest and straightforward way. Having a smaller, more personal car-buying experience right in my hometown is so unusual these days, and the amount of stress and headaches I avoided by shopping here was certainly welcome.
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we ...look forward to your next visit! Safe travels!
I only went for a routine inspection and oil change. I arrived at 4:40 and waited for 2 hours! That is way too long for simple service on a new vehicle.... After an hour and a half I went into the service area to see if they had forgotten me. They said my car would be ready in a "few" minutes - it wasn't. I didn't get out of there until 6:45 - frustrated, hungry and exhausted from waiting so long. Might be time to find another dealer who respects a customers time. The redecorating, however, is nice - but not nice enough to sit in uncomfortable chairs for 2 hours
Thanks for reaching out to us about your recent oil change and inspection, Susan. We regret your service took longer than anticipated. If you are will...ing to give us another chance, please contact us at (215) 968-3806 so we can understand your situation better in order to try and turn your experience around. Thank you, Fred Beans Ford of Newtown
After buy Ford Cars and SUV's for over 45years this was the best dealer I've been too.My salesman (David Pierson) was the best ...
Thank you for letting us know David did such an outstanding job for you, Richard! We understand it is a big decision where you purchase your car from ...and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit!
Didn't have an appointment but woke up with a tire that was flat. I filled it with air and drove to the dealer. Didn't have an appointment but they took... it in and repaired the tire and took care of sn oil change and other recommended sarrvice
Great Place to do business. Great Service Department