Piazza Acura of Ardmore

TLDR: Do your homework before stepping foot in Piazza Acura of Ardmore. If you want to be insulted and go on an adventure, boy do i have the place for you to buy a car. I went in on a Monday and did a test drive. As i was talking to Bobby about the vehicle, i had to listen to him talk on the phone to Paul, the used car manager, who was probably sitting in his office. I could tell they were getting annoyed because information wasn’t being passed first hand from me. Bobby hung up and a few minutes later, called again. Paul then become frustrated and decided to finally come out and talk to me, which he should have done at first in my opinion. As i was talking to Paul, he said to me “so you don’t really know what you want”. Well let me to tell you, i am very particular and know exactly what i want Fast forward to Friday, I spoke to Bobby a few times throughout the week and we checked in on Friday to which we agreed on the price with his used car manager (Paul) that was confirmed via a voicemail. I return the call and I confirmed the price. About an hour later I get a text that says, in short, sorry we can’t sell it at that price. Now I’m quite annoyed. I asked to get some all weather floor mats and am told it would be $200, but they could do 2 free oil changes, loaner car and lifetime inspections. Well, if you’re curious when you buy a car from Piazza they give you 1 free oil change, loaner car and inspections as part of their Piazza Advantage program. So here we are, they’ve reneged on the agreed price and gave me one free oil chance as goodwill. I figured since they reneged on the agreed price they could throw in the mats or take them from another car for sale. At this point I want the car and don’t want the headache. Now, we are sitting at the table about to sign the paperwork and they give me my monthly price. I said that doesn’t look right, Bobby said , yeah thats the monthly cost. I said “no”. To which he says it includes Gap, extended warranty, and oil changes and inspections. Felt very sneaky and I’m glad I knew what I was expecting first. It would have been nice if they had asked me that originally, rather than just including it. Then when i asked for the numbers he said i had to wait. I said I want to see the numbers to which i was told no again. As i was walking out of the store, Paul intercomed Bobby to ask him to come into his office. Paul was awfully kind to print out the one sheet of paper that showed all the costs to ensure nothing was being hidden from me. He also never asked about plates and assumed i needed new ones. Wrong again. You know what happens when you assume, right? Yupp. I’d only buy here if they have the exact car you want. After speaking to Paul, he has blamed it on training and said he could throw the floor mats in for free. As I told him, it’s too late now.

I bought many cars and had enough experience in the past to say this is truly excellent customer service. Sales manager Zena was extremely helpful and professional. She made the deal possible for me and my sales associate Ana was also great. Thank you Piazza Acura for having such wonderful team of people. I will definitely come back

Bought my acura tlx here and live within 0.5 miles of dealership but will never take my car here for service again. Service is rude, unhelpful and not at all friendly. Ill take my acura up to Scott Honda for general maintenance as the service there is amazing! Its sad!! i gave piazza acura several chances but wont go back!! Also honda told me my battery needed to be replaced soon. Car inspected at acura said battery was in the green. It died at a rest stop off 95 when we ran into the restroom! Crazy.

The customer service experience at the service department is absolutely awful! I know it’s a dealership and you will always pay a premium to get any work done at a dealership, but the pricing is beyond ridiculous. To get billed, and at the most absurd hourly rate, for hours that were not even put into the job is robbery! I cannot believe you guys get away with what you are doing. With their lack of transparency and professionalism, I urge you to take your business elsewhere...ANYWHERE ELSE!

Everything went like clockwork. From setting up the appointment to picking up the loaner to diagnosing and handling the service; all at a very reasonable price with careful attention to my questions and concerns. Paying for the service was very easy with the credit card machines with each advisor.

Zena and the team were open to negotiation, they really made it very easy for me to close the deal. We closed the deal in 3 hours. Incredible. The Piazza Acura of Ardmore dealership is first class , with the very best service oriented team members in PA . We will continue to do business with them because they know how to make their customer’s feel like they are part of the family on day 1. The MDX that we bought is a gem. Thank you Zena and team!! Luke Hoak Pottsville, PA

Bryan kept me up to date on what was going on and when the service on my vehicle was completed. Also it was completed in a timely manner.

Bobby was very professional yet personal. He made us feel like family. I felt like he did everything to get me what I wanted and he was so patient. His service was above and beyond expectation and I am appreciative.

This is a great dealership. Efficient, professional, friendly, informative. Tee entire process is always so easy. I am on my 6th Acura and would never go anywhere else.

I have purchased three vehicles from this dealership and I plan on purchasing a new vehicle in the future. Matt Welndlken is the best employee they have.