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After a terrible experience earlier in the week I was apprehensive about attempting to buy again but I decided not to let one bad apple ruin the b...
After a terrible experience earlier in the week I was apprehensive about attempting to buy again but I decided not to let one bad apple ruin the bunch. I spoke with Nicole to schedule the test drive and she was very polite and professional. Even called about an hr before my test drive to let me know I would be dealing with a gentleman named Marty. When I arrived, Marty had the vehicle running and it was nice and warm when we got inside. He kept the dialogue going the entire test drive and I could tell this time was going to be different. Marty was very receptive to my wife and two kids giving my older child some crayons and a coloring book and showed my wife around the vehicle very briefly(it was bitter cold out). The paperwork can be (and was) a long and arduous task but Nicole did stop in to check on us to make sure everything was going well(it was) After our trade in appraisal was complete we moved to the main building to take care of financing. Once again, Marty was excellent in staying engaged with myself and my family. Getting a newspaper for me to read and making coffee on separate occasions that to fill the time until we were finally able to meet Jeremy. I thought there was no way we were leaving that day with the car (it was about 930 pm but Jeremy worked magic and not only got me approved but did it in such an expedient and professional manner that I was shell shocked when it was over and we were handed the keys. After my experience earlier in the week I had little faith in the business practices of car dealers but Piazza Honda Langhorne proved that there are still dealers that put their customers satisfaction first, second and third on their priority list. Thank you Nicole, Marty, Jeremy and the rest of the team for making this experience as painless as it could've been and putting a smile on not only mine but my wife and son's faces as we drove off in our Pilot!
Shopping for a 2008 to 2010 Honda Odyssey Touring. Communicated with the internet representative and emphasized Power Lift Gate, Back up Camera, e...
Shopping for a 2008 to 2010 Honda Odyssey Touring. Communicated with the internet representative and emphasized Power Lift Gate, Back up Camera, entertainment system with two headsets. Two sets of keys. Service records. Bluetooth for phone and streaming. Asked to check air-conditioning and service records for timing belt replacement. I was assured that all were in place and working. Drove two hours to see the car with checkbook ready. Went to the dismal used car building and could not locate the internet person I had been dealing with ". In a meeting." Finally a "Product Specialist" appeared and we walked to where the car was supposed to be. Not there. Walked back. Waited. Found the car. Then this evaluation ensued. PROBLEMS: 1. Passenger side front door had trouble unlocking 2. Car which had been "detailed" had pockets and compartments full of debris. 3. Air conditioning was very weak 4. Back up camera image did not appear when car went into reverse. The camera in the rear door was completely missing. 5. Had trouble raising the small second row middle seat. Finally got it up and noticed the seat cushion was missing. 6. Headsets were missing for the Entertainment system. RESPONSE TO PROBLEMS: A. The "Product Specialist" was unfazed and full of marketing hubris. "The car just came in and we haven't had a chance to detail it". WRONG B. "The 2008 Touring didn't come with a back up camera." WRONG. C. "The air conditioning will work fine after we recharge it." MAYBE - although I was told in preliminary discussions that it was fine. D. "I don't know where the cushion is for the second row middle seat. The car just arrived and we haven't had a chance to check it out." WRONG. Just a lot missed in detailing the car. E. In response to the update level of the navigation system maps, "It is up-to-date. Every time a car comes in for service, the maps are updated automatically. The internet does everything now." WRONG. Updates are on disc at a price of about $150. OVERALL IMPRESSION. When my son and I questioned the problems, the "Product Specialist" said, "Just give us an hour in the shop and everything will be fixed." Our impression after his preceding stream of lies was that his show of confidence and optimism was hyperbole. The internet person may have been just ignorant and uninformed. The "Product Specialist" was simply a liar. I would advise anyone to avoid Mike Piazza car dealerships. Certainly not up to the high standard of his baseball career. He must be embarrassed - at least I hope so.
I bought my last new car (a Civic) from Piazza in 2006. Piazza's service dept. was the only one that ever touched my Civic & I was always satisf...
I bought my last new car (a Civic) from Piazza in 2006. Piazza's service dept. was the only one that ever touched my Civic & I was always satisfied with their service & price. My dad bought his new Civic there as well. Now, shopping for a new FIT, I got an internet quote from Piazza. Their internet sales guy called me with that quote, which I liked, so I went in to buy. The price I was given in the showroom was almost $1000. more than the internet quote. While it was still a decent price, I wasn't happy that I was drawn in by that quote which apparently had qualifications (must be a recent college grad or active military). Those qualifiers were never mentioned in the phone conversation. I did receive an e-mail with that same quoted figure in HUGE print, but at the bottom, in much smaller print, were the 2 qualifiers - who reads that stuff ? While I'm satisfied with the price & the efforts of my salesman & the sales mgr. to make me happy, be aware of the caveat. I'll still have my new FIT serviced by Piazza & will still recommend them to my friends, but be sure to read the small print in your e-mailed quote.